Client Services Manager/account Manager

2 weeks ago


Johannesburg, South Africa CBR Marketing Solutions Full time

**Job purpose**:
To maintain and manage all client expectations and requirements within portfolio. To maintain and grow existing revenue within client portfolio and ensure excellent customer service is delivered timeously. To keep abreast with all industry trends and pitch new and creative ideas to client and generate additional revenue. Required to manage all workflows and projects internal. Required to manage all client budgets and make recommendations.

**Objectives include, but not limited to**:
Achieve monthly portfolio objectives and pitch new and creative options to client to increase spend.
Develop, maintain and grow existing client portfolio through excellent client services and relationship building.
Manage all communications, relevant administration, internal workflow and process requirements between client and CBR.
Manage and exceed all expectations as set out in the service level agreements within assigned portfolio and adhering to all administrative tasks assigned as per departmental policy/s and requirements from client.
Keep abreast with all industry trends (Both Client Industry and within the Digital Marketing Industry).

**Required**:
Excellent digital knowledge, including but not limited understanding SEO, social media platforms, B2B, B2C, campaign management, data analytics, lead generation, etc.
Must have at least three years of experience within a digital agency as a CSM.
Must have own vehicle and able to work flexible hours when required.
Strong communication skills ( Verbal and Written)
Strong presentation skills.
Able to communicate at all levels.
Excellent project management skills.
Strong admin and client services.
Able to research client industry and provide insights.
Must be able to multitask and manage expectations.
Excellent negotiation skills.

**Closing date**: 31 May 2023



  • Johannesburg, South Africa Believe Resourcing Full time

    Location: Sandton, Johannesburg **Salary**: R35,000 - R45,000 **Our Client**: A global leader in the BPO sector offering world-class CX and Service Centres at all their locations. They service industries such as eCommerce, Retail, Food Delivery, and Technology. **About The Role**: You will be responsible for planning, overseeing and leading projects from...


  • Johannesburg, South Africa CBR Marketing Solutions Full time

    **Job purpose**: To maintain and manage all client expectations and requirements within portfolio. To maintain and grow existing revenue within client portfolio and ensure excellent customer service is delivered timeously. To keep abreast with all industry trends and pitch new and creative ideas to client and generate additional revenue. Required to manage...


  • Johannesburg, South Africa HRCorp Full time

    not from a distributor or other kind of industry 3 + years experience in Account Management in a MSP environment is crucial Drivers license and own car Client facing and has a high technical aptitude Can be someone who used to be a Technical Support Engineer or IT Technician before and understands different client environments Good communication skills...


  • Johannesburg, South Africa SavageOne Pty Ltd Full time

    Job Description:We are looking for a strategic and client-focused Senior Client Services Manager to oversee our client services department. As the Senior Client Services Manager, you will be responsible for managing client relationships, driving client satisfaction, and ensuring the successful delivery of our products or services. You will lead a team of...


  • Johannesburg, South Africa Rocket Creative Design & Display Full time

    Rocket Creative Design & Display is powered by its successful client service team, and we're on the hunt for a qualified client service manager to drive sales and growth. You will be responsible for taking charge of a small, experienced team and, with management, formulating and implementing strategies. You will need a formidable understanding of all client...


  • Johannesburg, South Africa Dimension Data Full time

    **Job Profile Summary Applies sales skills to engage and close opportunities with decision-makers. Turns opportunity over to implementation/consulting team. Deals may involve a long sales cycle. Results: Can report to any of the field sales management positions. **Job Description The Client Partner will be required to own the deal strategy for any services...


  • Johannesburg, South Africa The Beancounter Full time

    We are hiring a CLIENT RELATIONS MANAGER to join our growing and dynamic accounting team. We are a well established accounting firm and on the look-out for an Accountant that would prefer to be more client relations involved than being a number cruncher and accounting advisor, to join our rock star team. You will be responsible to manage all our client...

  • Key Account Manager

    4 weeks ago


    Johannesburg, South Africa Ulwembu Business Services Full time

    **Key Account Manager Duties and Responsibilities** - Develop a solid and trusting relationship between major key clients and company - Resolve key client issues and complaints - Develop a complete understanding of key account needs - Anticipate key account changes and improvements - Manage communications between key clients and internal teams - Manage...

  • Client Manager

    4 weeks ago


    Johannesburg, South Africa The Recruitment Council Full time

    Join a renowned Financial Services Corporate Insurance firm that is committed to excellence and innovation in the ever-evolving financial landscape as a Client Manager, your role as the Client Manager is to build and improve day to day client relationships, manage portfolios of client accounts and provide technical expertise to less experienced employees....


  • Johannesburg, South Africa MTN Nigeria Full time

    To support, manage and strategically guide them to ensure service optimisation, SLA and contract compliance to their allocated client base. To oversee the account governance to ensure account retention and growth. Brand strength and profitability in the segment in line with the monolithic brand - Highly competitive market with increasing competition -...


  • Johannesburg, South Africa Finovate Full time

    Our client in the Logistic sector is currently looking for a Client Services Controller to join their team in Johannesburg (Longmeadow Business Estate & Eastport Logistics Park). **Experience**: 3-5 years’ experience in any Services environment; retail or manufacturing industry is desirable. - Experience in the Retail and/or Supply Chain environment is a...


  • Johannesburg, South Africa Dimension Data Full time

    **Job Profile Summary** Our **Senior Client Delivery Manager - Network Services **will be responsible for high-level relationship management with clients. Serves as the primary management contact and client liaison during delivery of a professional services engagement or an outsourced solution. Strategically focused and responsible for client satisfaction,...


  • Johannesburg, South Africa Tych Business Solutions Full time

    **Job ID**: 65935**Date Posted**: Posted 5 hours ago**Location**: Hybrid Johannesburg**Job Title**: 2X CLIENT ACCOUNT SENIOR MANAGER - HYBRID - JOHANNESBURG This role requires an experienced Account Manager who can act as a trusted client advisor and help unleash our client’s power to their clients by bringing them data driven insights, new ideas,...

  • Client Manager

    4 weeks ago


    Johannesburg, South Africa Aon Corporation Full time

    Posting Description: **C** **lient Manager - Aon Global Client Network** Are you an experienced short term insurance professional? Do you have experience dealing with global clients? Ready for the next step in your career? Read on!!! Aon South Africa is recruiting a Client Manager in our Aon Global Client Network (AGCN) department, based on a hybrid basis,...


  • Johannesburg, South Africa LiebenGroup Full time

    The Client Services Controller will act as a liaison, provide product/services information and resolve any emerging problems that our clients might face with accuracy and efficiency. The CSC must be actively involved in resolving clients’ issues, troubleshooting problems, resolving complaints and extracting data to compile reports according to KPI’s and...


  • Johannesburg, South Africa Tree of New Beginnings Full time

    Our client is not just an IT Managed Security Services Provider; they're a global supporter of people's dreams. As part of our continued growth, we're seeking a dynamic Client Services Executive to join our Executive Committee in Johannesburg, South Africa. In this role, you will stand at the forefront, leading a team of Account Executives, driving customer...


  • Johannesburg, South Africa Ingenious Personnel Full time

    A new position has arisen! We are seeking a Service Manager who will ensure management practices are followed in all areas of responsibility regarding service procedures and actions, promoting a customer-oriented service and implement and uphold actions in line with company strategic vision. **Essential Criteria**: - Overall responsibility to manage...

  • Client Services

    4 weeks ago


    Johannesburg, South Africa Curiska (Pty) Ltd Full time

    An excellent opportunity for a client services administrator to join a rapidly growing financial services firm. You will work as part of a highly professional support team that enables portfolio managers to maintain excellent relationship with clients and ensures that the business is able to deliver outstanding services. **Skills & Requirements**: **_...

  • Key Account Manager

    4 weeks ago


    Johannesburg, South Africa Fidelity Services Group Full time

    **Overall purpose of the job**:The main objective of the Key Account Manager is to ensure that the relationship with the client is managed effectively and day-to-day operations run smoothly. **Duties & Responsibilities**: - Ensure that client’s needs, and expectations are met by the business. - Address all queries as relates to the tracking portal, new...


  • Johannesburg, South Africa Unique Personnel Full time

    **Job Number** - 71109 **Job Type** - Permanent **Job Title** - Client Services Representative **Computer Skills** - MS Office **Industry** - Transportation - Logistics **City** - Johannesburg **Province** - Gauteng **Client Liaison** - Liaise with client continuously and in a proactive manner regarding shipment events. - Attempt to seek extended...