Technical Learning Facilitator
1 day ago
-Introduction
This exciting and challenging position has opened in our Learning and Development team within Momentum Life.
Role Purpose
**ROLE PURPOSE**
To enhance knowledge levels, business success and client experience in service by providing high levels of product expertise that will optimise performance and execute learning strategies. To be responsible for planning, designing, facilitating and monitoring the effectiveness of training courses and projects to ensure optimal learning and impact.
Requirements
- Matric/Grade 12
- Relevant Learning Degree (advantageous)
- ODETDP qualification (advantageous)
- Computer literacy required
- Up to 2 years' experience in the product mentioned in the role name above
- 2 years' experience in an insurance environment doing product and systems training (adventagous)
- Experience in training material development (advantageous)
**We're looking for someone with**:
- A high level of knowledge in Myriad product and processes is essential.
- An interest in being part of and exicted by the opportunities of the digital transformation of the L&P team
- Is comfortable with facilitating and transferring knowledge digitally, virtually and face-to-face
Duties & Responsibilities
- On the floor support: You will be expected to support learners on the floor during the training,.
- Internal Customer Satisfaction: Effective and consistent service delivery and support to internal clients.
- Training material (new): Design and develop relevant training material for each product line and project topics.
- Where relevant create digitized learning journeys for courses/content
- Create digital learning material, eg vidoes, manuals, infographics, podcast, 1-pagers, slideshows with voice overs
- Training material updates: Review material regularly and keep all materials updated and signed off as and when changes are made to the product line. Keep the KB team informed of content changes.
- Assessments: Compile assessments, execute the evaluations, mark evaluations and report on results.
- Training project coordination: All assigned tasks are completed and documented. Inform relevant stakeholders about the training and report timeously to manager on completed tasks.
- Informal up skilling: Analyse learning needs and take appropriate action. Provide necessary up skilling with the appropriate training method
- Formal training: Present presentations or/and arrange a facilitator and make sure the outcomes are achieved to all assigned training sessions. Ensure that training interventions are aligned to MMH's training strategy.
- Manage Self-directed Learning courses with learners
- Relationships: Build partnerships with key stakeholders within the business
- Monthly and ad-hoc reporting: Report accurately and timeously, complete necessary admin and document enquiries where applicable.
- Performance and Development: Manage own performance and development. Stay current in the product/s you train or support on.
- Drive the MMH strategy.
- Ensure that the MMH values are lived and adhered to.
Competencies
- Confidence and decisiveness
- Pro-activeness
- Planning and organizing
- Excellent with working with people
- Successful transfer of knowledge
- Adhering to Principles & Values
- Relating and networking
- Writing & reporting
- Analytical
- Delivering results & meeting customer expectations
- Following instructions & procedures
- Adapting & responding to change
- Coping with pressures & setbacks
- Excellent communication skills - verbal, writing and reading
- Basic computer skills
- Competency level in Word, Powerpoint, Teams
Policy
We are committed to Employment Equity, diversity and inclusion when recruiting internally and externally. All appointments are made in alignment to our Employment Equity goals and we encourage people with disabilities to apply.
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