Stakeholder Engagement and Advocacy

3 weeks ago

Midrand, South Africa Profession Hub Full time

**Purpose of the role**:

- Contribute towards the organisational strategy development, implementation, and reporting.
- Manage the SHM unit and ensure the achievement of the organisational and unit performance targets.
- Develop, implement and manage the engagement strategy with all stakeholders; initiate, influence and manage the strategic relationships and projects with industry players to meet the objectives of the Association and to extend the brand of the Association.
- Play an advocacy and key relationship manager role by assessing the needs and expectations of stakeholders and ensure that they are effectively addressed.
- Leverage stakeholder resources effectively and efficiently and as the custodian of these stakeholder relationships ensure the sustainability of all collaborative activities.
- Contribute towards managerial functions, e.g. strategic, financial, and operational processes within the Association.

**High-level description of role**:

- Development of strategy in line with Strategic Framework specifically for stakeholder engagement and provide input to, and/or alignment with, other units’ strategies.
- Compile an Operational Plan, including Measurement and Evaluation, to support implementation of strategy.
- Participate in budget and operational reviews for revenue shortfalls and escalate for remedial actions and budget revisions for the business.
- Gain an understanding of the industry, legal environment and politics and engage as relevant on strategic issues.
- Developing, implementing and managing the engagement plan with all stakeholders, including industry bodies, regarding value proposition, the organisation's reputation, engagement methodology, measurement of support delivery and general satisfaction levels.
- Identify, establish, maintain and deepen relationships with key internal and external stakeholders, specifically the CBA, NCR, and POPIA Regulator.
- Assist the ED in lobbying with and influence key stakeholders such as Government, Regulators, World Banks, donors, media, and other key stakeholders as identified to be relevant to the strategy proposed and approved.
- Represent the Association at industry events to enhance the Association's profile and to promote the interests of the organisation.
- Evaluate and/or modify resolution recommended by Portfolio Team Leads for remedies on escalated stakeholder issues that have been identified.
- Oversee the analysis and stakeholder performance against Reporting Standards.
- Scope, manage resourcing and ensure effective implementation of various projects.
- Identify changes to relevant legislation and industry standards and ensure member and the organisation's compliance.
- Review and manage the identified risks, ensure implementation of remedial actions, and provide progress reports.
- Manage and implement the performance management process and agree on development plans for skill development of performance improvements.
- Support and/or execute sales and marketing initiatives.
- Stay abreast on current trends, investigate and research industry trends within functional area to enhance service delivery and value proposition.
- Conceptualise the innovation on the Stakeholder Strategy, relevant Tools and stakeholder management methods.
- Monitor and review industry best practice and relevant legislation and advise management on relevant impact or change requirements relating to systems and reporting processes.

**Qualifications**:

- **NQF Level 6 Diploma / Advance certificate **in Credit & Risk Management / Business Management / Legal / Public relations
- **Essential **or
- **NQF Level 7, 3 year degree / Advanced diploma **in Economics / Public Relations and Marketing / Business Management
- **Advantageous**

**Experience: total of 10-12 years**

**_ Operational_**
- Credit or Risk industry, legal, project management, sales and/or marketing function within a credit bureau or credit/data provider, data management (5-7 years experience) **Essential**

**_Management_**
- Credit or Risk industry legal, project management, sales and/or marketing function within a credit bureau or credit/data provider, data management (3-5 year experience) **Essential**

**Functional / Technical Competencies**:

- Business Acumen
- Financial Management
- Knowledge of applicable data management
- Knowledge of the Credit and Risk Reporting Framework and Industries, including Bureaus
- Craft messages for knowledge transfer and education of stakeholders
- Negotiation and sales skills
- Presentation skills
- Project Management
- Report writing
- Research
- Statistical Analysis
- Understanding of applicable legislation
- Knowledge of relevant financial systems and software

**Notes**:

- **Location**:Hybrid (Midrand)
- **Direct reports **:2 x Team Leads
- **Indirect reports**: 6 x Portfolio Managers and 1 x Stakeholder Support
- **Drivers Licenses**:Code B; Motor vehicle licence
- **Computer Literacy**:MS Office
- Advanced and PowerBI- Advantageous

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