Commercial Operations Manager

2 weeks ago


Johannesburg, South Africa Gilead Sciences Full time

For Current Gilead Employees and Contractors:
At Gilead we believe every employee deserves a great leader. As a people leader now or in the future, we expect that you will model and create an environment of inclusion, be intentionally focused on the hiring, development, growth and retention of talent, and empower teams to align and achieve goals.

**Job Description**:
The Commercial Operations manager is responsible for driving execution of commercial operations, collaborating with marketing, analytics and regional teams to drive commercial operations, sales force effectiveness, onboarding & training strategies and plans, as well developing and maintaining incentive compensation plans and manage sales operations for South Africa.

Strong analytical skills being able to manage incentive compensation, Sales & Market modeling and reporting analysis Capable of leading Sales Force Effectiveness and KPI tracking Coordination of onboarding and Training at local level in specialty care pharma.

Expected deliverables - The responsibilities for this role include, but are not limited to:- Oversee the creation and implementation of a clear, concise, and cohesive incentive plan for South Africa, aligned with global- Oversee the development of training plans, including onboarding and upskilling activities. Ensure South Africa has the tools and support to drive effective selling skills trainings and can measure the success of those initiatives. Deliver curriculum for relevant commercial in market employees to maximize commercial performance- Coordinate an aligned Digital Strategy with International and ensure implementation with clear KPIs to monitor execution- Guarantee the delivery of relevant and impactful insights from different sources of information, internal and external (Veeva CRM, IQVIA, Close-Up, Big Data, etc.)- Ensure that navigation tools (Tableau, Power BI, etc.) are available, address the varying needs of the business and are user-friendly to the Commercial members of the affiliate- Facilitate Business Intelligence through the democratization of analytics & insights for the different commercial stakeholders- Bring new ideas, anticipate trends, and support the solutions for the challenges in the markets of actuation- Drive the launch readiness process for the new products since earlier stages until the hand-over to the business- Create and deliver timely, impactful analytics & insights and SFE performance metrics- Align with International Commercial Operations lead the yearly brand plan of action for the affiliate by setting the calendar, incentivizing the discussions among the stakeholders, engaging the cross-functional teams and providing relevant data for the brands´ story flow- Drive the local budget process from A&I perspective by handling the forecast models, the prescription/sell-out reports and performing predictive analytics- Propose an annual plan and assure the execution of market research projects (ATU´s, message recall, patient and customer journeys, etc.) providing relevant insights for the business- Propose new processes & tools to improve data exploitation and interpretation. Research, evaluate and offer new data sources to find meaningful insights and to fill information gaps, including advance analytics- Chair regular business analytics & insights meetings with the brand teams and translate business needs into technical solutions- Manage teams by example and always looking for continuous development when having direct reports and/or in specific projects- Partner with Regional and Global teams to replicate and share best practices related to Analytics & Insights and Sales Force Effectiveness- Support and ensure flawless implementation of Global initiatives in local country- Coordinate business reviews, forecasts and LEs, by developing clear expectations, infrastructure for tracking, monitoring and ensuring global-to-local alignment, cross-functionally. Ensure alignment between finance, business analytics and commercial.- Assesses local structures and resources to optimize efficiency and effectiveness & makes recommendations for additional synergies

Basic Qualifications- Bachelor’s degree plus 5 years in Pharma Commercial Operations and/or analytics roles- Demonstrated ability to collaborate with global and regional teams to collect markets inputs into strategy development and support local implementation of global strategy- Ability to lead by example, attract and develop talent and foster a culture of collaboration and open communication- Excellent verbal / written communication and presentation skills- Demonstrated experience in leading a high performing cross-functional or commercial operations function within the biotechnology / pharma industry and preferably within the hematology / oncology- Demonstrates strong analytical and problem-solving skills. Must be able to think critically and be comfortable making assumptions when data or information is incomplete or conflicting.- Excellen



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