Commercial Operations Manager, South Africa

2 weeks ago


Johannesburg, Gauteng, South Africa UPL ltd Full time

Commercial Operations Manager, South Africa:

Job Id: 6612- City: JOHANNESBURG, Gauteng, South Africa- Department: Customer Service- Function: Sales, Marketing and Alliance- Employee Type: Permanent Full Time- Seniority Level: Mid-Senior level- Description:



Role Profile:

Commercial Operations Manager:
South Africa

________________________________________________

  • This document describes the responsibilities and main duties of the position._
  • The list of responsibilities & tasks is not exhaustive. They can be adapted to the organization and to the needs of the service and the company._



Commercial Operations Manager:
South Africa


  • Department: Commercial_
  • Position:

Commercial Operations Manager:
South Africa_

  • Location: JHB, South Africa_
  • Reporting to: Deon Coetzee,

National Commercial Manager:
South Africa_

  • Geographical scope: South Africa_
  • Key Roles: Logistics, Stock Management, Transportation_

Purpose
To assist the South African commercial team with all logística and warehouse management support to grow the UPL business.

ESSENTIAL DUTIES AND RESPONSIBILITIES (includes the following)
- (Please provide a short description under each heading/output)_

Time spent

Commercial support function

  • Collaborate and consult with Supply Chain/Inventory Manager on the delivery of goods and services as per commercial demand
  • Keeping the Commercial team and customers updated regarding:
  • product availability
- out-of-stock items
- supply issues/delays
- plant stoppages/downtime
- general issues affecting supply (beyond the control of the team)

  • Coordination with Supply chain/Inventory Manager to ensure Manufacturing/Planning/Distribution will lead to the delivery of products to customers as per demand.
  • Assist in National stock allocations vs forecast
  • Participating in system enhancements to assist in operational efficiency (Forecast, DC process) and increase service levels.
  • Ensure correct monthly pricing is loaded into the system and orders are booked out accordingly

30%

Sales & Administration

  • Ensure all pricing, codes, and availability are in order and loaded into the system
  • Monitor and manage stock levels by giving warehouse permission to despatch stock accordingly
  • Be aware at all times of SOH and Orders
  • Giving regular customer feedback and followups on stockrelated queries
  • Manage collections to push for shorter leadtimes
  • Communication of orders and loads with the Warehouse
  • Management of back orders and cleanup of the system

25%

Staff Management

  • Assisting in employment development (Six direct reports)
  • Goals, KPI and performance management of reporting staff

15%

Customer & Commercial team relationships

  • Maintain excellent relationships with key stakeholders
  • Dealerships (Novon, NRC, Agronamic, AgriFokus, Nexus, FAC etc.)
  • Commercial team (SG, Coastal, Cape)
  • Support team
  • Build relationships and assist the rest of the Supply team (Procurement, Warehouse, Forecast, Finance etc.)

15%

Customer Service

  • Lead manage the Customer service team (Six direct reports)
  • Assisting the team with all communication key stakeholders
  • Provide daytoday support on Customer Service operation
  • Drive continuous improvement of processes and service
  • Maintain and manage Audit compliance
**15%

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