Restaurant General Manager

3 weeks ago

Stellenbosch Western Cape, South Africa HotelJobs.co.za Full time

**Restaurant General Manager - Upmarket Eatery - Stellenbosch**

Elevate your career in the hospitality industry as an General Manager at our upscale restaurant. We’re searching for a seasoned professional with a minimum of 5 years’ experience in management. If you’re a strategic thinker, excel in team management, and are passionate about delivering exceptional guest experiences, we want you to join our dynamic team.

**Description**:
As the Restaurant General Manager, you will be responsible for overseeing all aspects of restaurant operations to ensure the highest level of service, quality, and guest satisfaction. You will provide strategic leadership, manage day-to-day activities, and drive business growth while upholding the restaurant’s standards and values.

**Leadership and Team Management**:

- Provide strong leadership and direction to the entire restaurant team, including front of house and back of house staff.
- Foster a positive and collaborative work environment, promoting teamwork, professionalism, and continuous improvement.
- Recruit, train, and develop staff to ensure they are equipped with the skills and knowledge to deliver exceptional service.

**Operational Excellence**:

- Oversee all aspects of restaurant operations, including but not limited to, food preparation, service, cleanliness, and maintenance.
- Ensure compliance with all safety, hygiene, and quality standards, including food safety protocols and sanitation guidelines.
- Implement and enforce standard operating procedures (SOPs) for opening, closing, and daily operations.

**Guest Experience Management**:

- Uphold the highest standards of service excellence, ensuring that guests receive a memorable and enjoyable dining experience.
- Handle guest feedback and complaints with professionalism and efficiency, striving to resolve issues and exceed guest expectations.
- Monitor and maintain ambiance, decor, and overall atmosphere to create a welcoming and inviting environment.

**Financial Management**:

- Develop and execute strategies to achieve financial targets, including revenue growth, cost control, and profitability.
- Manage budgets, analyze financial reports, and implement cost-saving measures to maximize operational efficiency.
- Oversee inventory management, ordering, and purchasing to ensure adequate supply levels while minimizing waste.

**Marketing and Promotion**:

- Collaborate with the marketing team to develop and implement marketing strategies, promotions, and campaigns to attract and retain customers.

**Requirements**:

- ** Minimum 5 years experience** in a management position
- Actively involved in all areas of business
- Identification and creation of new business opportunities
- Strong Leadership skills and ability to delegate and manage staff effectively
- Financial Management and accountability
- Accountable and responsible for the sign-off of daily cash ups and variances
- Actively involved in setting and achieving daily, weekly, monthly financial targets.
- Team Management, coordination, and motivation (incl. disciplinary procedures)
- Responsible for and oversight of all Health and Safety compliance and regulation measures
- Responsible for and oversight of all labour law compliance and regulation measures
- Oversight and implementation of all SOPs with the business.
- Attendance, active participation and coordination of self and team in all relevant training sessions on & off site.
- Training, coaching and guidance to team and new hires.
- Inventory Management, stock counts, rotation, and storage practices with sign off and accountability
- Rostering and scheduling.
- Guest Experience Management - handling of compliments and complaints, environment and ambiance management. etc
- Plan for and execute projects such as campaigns and speciality offerings.
- Understanding and implementation of effective food cost control and management practises.

**Desired Qualities**:

- Self Motivated
- Passion for service and food
- Results orientated
- Flexibility and willingness to work rotating shifts and step in to assist in all sections during busy service
- Effective communication and problem solving skills
- Leadership and confidence in both BOH and FOH service and operations

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