Restaurant General Manager

1 week ago


Stellenbosch, South Africa The Wine Glass Stellenbosch Full time

Description:
A popular restaurant and wine bar in Stellenbosch, seeks a skilled General Manager to oversee operational management and customer service. Responsible for setting and maintaining SOPs, training and managing the FOH team, and ensuring a welcoming ambience, success in this role is measured by seamless guest experiences, profitability through cost control, and exceptional service. The General Manager plays a pivotal role in the organization, collaborating with the FOH management team and chef(s), contributing to marketing strategies, and impacting overall profitability and reputation as a premier dining destination in Stellenbosch.

**Responsibilities**:

- Develop and maintain Standard Operating Procedures (SOPs) for all operational tasks, including staff training materials.
- Ensure all junior managers and staff are properly trained to deliver high-quality service in line with customer expectations.
- Oversee the management of the Front of House (FOH) environment, including seating layout, ambience, and cleanliness.
- Manage and motivate FOH staff, including rostering, leave, and disciplinary matters.
- Maintain excellent customer service standards by training staff to welcome guests and provide efficient and friendly service.
- Supervise daily cash-up and manage petty cash and company credit card transactions.
- Handle inventory management of wine, spirits, beverages, and barista stock, including supplier relationships and stock quality control.
- Implement cost control measures to minimize wastage and achieve targeted input-cost percentages.
- Monitor and optimize profitability through turnover control strategies, including upselling and customer relationship management.
- Assist with the planning and management of functions and events.
- Promote the business to customers, suppliers, and tourism organizations, emphasizing positive reviews on social media.
- Foster effective communication between FOH and BOH staff and engage in strategic planning and contingencies.
- Handle customer complaints professionally and seek satisfactory outcomes to prevent negative social media feedback.
- Collaborate with management and Directors in operations meetings and be available for emergencies when off-site.

**Salary**: R20,000.00 - R30,000.00 per month

Ability to commute/relocate:

- Stellenbosch, Western Cape: Reliably commute or planning to relocate before starting work (required)

Application Question(s):

- Do you have any qualifications/work experience in the wine industry?

**Experience**:

- Restaurant management: 2 years (preferred)
- hospitality: 2 years (preferred)



  • Stellenbosch, South Africa Bianca Consulting Full time

    We are looking for highly experience Restaurant Assistant General Manager and Kitchen Manager in Stellenbosch in Italian Restaurant. Must have 5 years experience in this specific position with restaurants experience **Job Types**: Full-time, Permanent **Salary**: R15,000.00 - R25,000.00 per month (GM) **Salary**: R10-15 000 per month...


  • Stellenbosch, South Africa Blue Desk Recruitment Full time

    A vibey restaurant is looking for a solid GM, with at least 5 years experience as a GM of a bustling well known brand. You will have a strong business sense covering off a good food cost methodology and other things related to the well running of a strong store. Your past experience will have covered off both FOH and BOH, stock etc. Thorough ref checks...

  • Restaurant Manager

    7 days ago


    Stellenbosch, South Africa Stellenbosch Full time

    Iconic Restaurant in Stellenbosch requires a FOH Manager to join this fast paced establishment. The Restaurant Manager will be Managing, directing and motivating staff. Controling and coordinating culinary standards. Active in dealing directly with guests and monitoring guests satisfaction. Stringent controls. All operating equipment, beverage and food...

  • Restaurant Manager

    5 days ago


    Stellenbosch, South Africa Solved. Full time

    Area: stellenbosch - Term: permanent - Experience: 3 years + - Salary: neg - Closing Date: neg - Starting Date: neg - Reference Code: slvd-23-18 this position is seeking a hospitality passionate individual that will be physically present on the restaurant floor and in the kitchen to monitor the quality of the service and the food. you will be happy to...

  • Restaurant Manager

    4 days ago


    Stellenbosch, South Africa Bootlegger Stellenbosch Full time

    Restaurant Manager assist the General Manager in running a Bootlegger store with a focus on operational efficiency and maximizing profit. Responsibilities are (but not limited to): Food and Beverage knowledge - Level 1 barista and beverage training in all areas. Full menu knowledge. Basic skills to manage a kitchen, including an ability to read a recipe,...

  • Restaurant Manager

    4 days ago


    Stellenbosch, South Africa Seasoned recruitment Full time

    We are looking for a Restaurant Manager to lead all aspects of our business. You will deliver a high-quality menu and motivate our staff to provide excellent customer service. Restaurant Manager responsibilities include maintaining the restaurant’s revenue, profitability and quality goals. You will ensure efficient restaurant operation, as well as...

  • Restaurant Manager

    2 weeks ago


    Stellenbosch, South Africa Latitude Resource Full time

    A small upmarket breakfast, lunch and dinner restaurant in the Stellenbosch is wanting to permanently employ an experienced Restaurant Manager with a strong skillset in back-office management. This street scene/café type restaurant with a staff compliment of 12 people, produces good quality high end wholesome dishes. **Responsibilities**: - Coordinate...

  • Restaurant Manager

    5 days ago


    Stellenbosch, South Africa Exceed Recruitment and Human Resource Consultants Full time

    **Reference**: 9316 SJ **Consultant**: Sone Johnson Opening and/or closing of the Restaurant Maintenance of housekeeping - ensure that front of house is clean and tidy and ready for service Oversee bookings for the day - ensure that tables are set up correctly for bookings based on number of pax Daily briefing with waitron staff prior to opening Ensure that...

  • Restaurant Manager

    4 days ago


    Stellenbosch, South Africa Solved Full time

    Do you have what it takes? Can you perform under pressure? Up for a challenge? We are currently looking for a restaurant manager that not only manages and motivates the foh team but is physically present on the restaurant floor to monitor the quality of service and food. You will be happy to engage with customers to ensure return business and take and...

  • Restaurant Manager

    3 days ago


    Stellenbosch, South Africa Winelands Food and Juice (Kauai & Free Bird Franchisee) Full time

    Restaurant Manager Exciting opportunity to be part of a global group and healthy food restaurant brand. We are looking for a Manager for the Kauai restaurant at Stellenbosch Virgin Active - newly revamped. Key responsibilities - Ensure customer happiness, - Operational and brand standards management (processes and procedures), - Staff leadership and team...

  • Restaurant Manager

    4 days ago


    Stellenbosch, South Africa Solved. Full time

    Area: stellenbosch - Term: permanent - Experience: 3+ years - Closing Date: neg - Starting Date: asap - Reference Code: slvd-22-44 do you have what it takes? can you perform under pressure? up for a challenge? we are currently looking for a restaurant manager that not only manages and motivates the foh team but is physically present on the restaurant floor...

  • Restaurant Manager

    7 days ago


    Stellenbosch, Western Cape, South Africa HR Genie Full time

    Job Title: Restaurant ManagerLocation: Stellenbosch, Western Cape (Relais & Châteaux Property)About Us: We are a 5-star, luxury wine estate nestled just outside Stellenbosch, recognised as a Relais & Châteaux property. Our contemporary restaurant emphasises quality and provenance, offering exceptional dining experiences. Join us and be part of a team...

  • Restaurant Manager

    1 week ago


    Stellenbosch, South Africa IntelliStaff Full time

    **Area**: Franscchoek, Cape Town **Requirements**: - Matric / Grade 12 - 5 years experience in an Upmarket Restaurant environment of which at least 3 years is in a General Manager or Restaurant Operator capacity. - Hospitality Diploma advantageous - Logistical and organisational skills essential. - Ability to groom and train staff to the required service...

  • Restaurant Manager

    3 weeks ago


    Stellenbosch, Western Cape, South Africa Delaire (Pty) Ltd Full time

    Hoseki Restaurant is looking for a Restaurant Manager whom will be responsible for the efficient operation and profitably of Hoseki Restaurant as well as In-Room Dining and the Pool Terrace at the Lodges & Spa. The Restaurant Manager will work closely with the Food & Beverage Manager + Head Chef to provide the ultimate guest experience.Main...

  • Restaurant Manager

    3 weeks ago


    Stellenbosch, Western Cape, South Africa Delaire (Pty) Ltd Full time

    Hoseki Restaurant is looking for a Restaurant Manager whom will be responsible for the efficient operation and profitably of Hoseki Restaurant as well as In-Room Dining and the Pool Terrace at the Lodges & Spa. The Restaurant Manager will work closely with the Food & Beverage Manager + Head Chef to provide the ultimate guest experience.Main...

  • Restaurant Manager

    2 days ago


    Stellenbosch, South Africa TradeON (KFC Franchisee) Full time

    Restaurant Manager Exciting Opportunity for a Restaurant Manager to Join our Dynamic Company and work within SA’s No. 1 Fast Food brand! **Key Responsibilities**: - Achieve High Standards within the restaurant by ensuring that all employees are focused on exceeding customer expectations for Cleanliness, Hospitality, Accuracy, Maintenance, Product and...

  • Restaurant Manager

    5 days ago


    Stellenbosch, South Africa Trillium Consulting Full time

    New coffee shop in Stellenbosch requires a restaurant manager Benefits of working as a Coffee Shop Manager: - Excellent benefits - Company offers career progression opportunities - Competitive salary **Responsibilities**: - Supervise day-to-day activities and assist in the food and beverage outlets - Create innovative programs and promotions that drive...


  • Stellenbosch, South Africa Seasoned recruitment Full time

    Assistant restaurant managers oversee and support the operations at dining establishments to ensure profitability and an enjoyable dining experience. These professionals work in conjunction with restaurant managers. To be successful as an assistant restaurant manager, you should implement measures to minimize costs and improve profitability. An outstanding...


  • Stellenbosch, South Africa Seasoned Recruitment Full time

    We are searching for a reliable, innovative assistant restaurant manager to supervise operations at our bustling restaurant. The assistant restaurant manager's duties include scheduling shifts, balancing cash registers, and overseeing payroll. You should also address customers' complaints and queries in a swift, courteous manner. To be successful as an...

  • Restaurant Manager

    2 weeks ago


    Stellenbosch, South Africa Java Bistro Full time

    **Restaurant Manager needed** Busy restaurant in Stellenbosch need a FOH Manger to start immediately ‘ 1. Must speak english and afrikaans 2. Must be able to work in busy enviroment 3. Must know how to do food costing 4. Must do staff shifts and training of new waiters 5, Stock taking and control is very important 6. Ordering of stock daily with...