Restaurant General Manager

2 weeks ago


Stellenbosch, South Africa Karen Tupper Recruitment Full time

An upmarket property is looking for a Restaurant Manager who will be responsible for a bustling 140 - 160 pax restaurant, to ensure that the restaurant operates efficiently and profitably while maintaining their reputation and ethos by coordinating a variety of activities.

Duties and Responsibilities:

- Coordinate Front of the House operations;
- Deliver superior service and maximize guest satisfaction;
- Respond efficiently and accurately to guest complaints;
- Organize rosters and supervise shifts;
- Ensure compliance and safety regulations;
- Responsible for stock flow and budgeting;
- Manage all staff-related issues, such as performance management, disciplinary issues, etc with the HR department;
- Staff recruitment, appraisals and productivity;
- Training
- Come up with innovative ideas to keep the restaurant popular;
- Manage a close relationship with the Head Chef and all back-of-house staff;
- Responsible for efficient cash-ups
- General administrative duties

**Requirements**:

- SA Citizen
- Preferred tertiary qualification in Food;
- Services Management/Hospitality;
- 5+ years previous Restaurant Manager experience in a 5-star establishment;
- WSET 2 or other wine qualification;
- Excellent interpersonal and communication skills in English, both written and verbal;
- Other European language advantageous;
- Must be well-presented, guest service focused with the ability to deal with a very distinguished clientele;
- Ability to solve problems and find solutions;
- Stress tolerance able to work under pressure;
- Excellent ability to pay attention to detail;
- High standards of ethical conduct, i.e. honesty, integrity and sensitivity;
- Self-disciplined with excellent planning and organizing skills;
- Be alert and innovative;

Application Question(s):

- Do you have a valid drivers license and reliable car?
- Are you based in Cape Town and if so which area do you reside in?
- What is your notice period?

**Experience**:

- upmarket Restaurant management: 5 years (required)



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