Senior Manager, Supplier Contract Management

2 weeks ago

Johannesburg, South Africa Augment and Recruit Full time

**Purpose of the Role**:
Responsible for Tactical/Operational and or Strategic Supplier relationship management. Including amongst others managing relationships between business (tactical/operational and strategic units) and suppliers as well as supplier performance. Ensuring that suppliers deliver against contractual SLAs and requirements of business units in achieving objectives. Managing escalations/disputes between Suppliers and Business users.

**Duties and Responsibilities**:

- **Tactical/ Operational supplier relationship management**_
- Ensure supplier execution against SLAs/ operational requirements (between regions and suppliers) and monitoring and improving performance
- Management frameworks of contracts
- Manage poor performance of suppliers using remedial actions/ plans and or contractual mechanism, e.g. penalties
- Ensure and facilitate equal work allocation to suppliers by engaging both operations and Suppliers
- Determine and monitor execution capabilities of suppliers by tracking capacity, working with suppliers to increase capacity as required by operations
- Facilitate continuous engagement with Suppliers and become a single point of contact for Suppliers on all contractual issues
- Dispute resolution
- Manage team
- **Strategic supplier relationship management**_
- In line with the defined procurement strategy, manages the identification, classification and categorisation of suppliers
- Is responsible for supplier relationship management and performance management
- Executes supplier development activities
- Identifies and recommends supplier innovations, value release initiatives and manages implementation, and track benefits
- Assesses and defines the supplier risk management plan and mitigation actions
- **Manages internal customer relationships**_
- Supports the management of internal client feedback and query resolution on supplier performance
- Administers periodic surveys to measure customer feedback for continuous improvement
- Within the framework of the cross functional sourcing and supplier development teams, closely develops and manages the relationship with internal clients
- Improves and reinforces procurement's profile and recognition within the internal customer community
- Acts as a source of expert market knowledge, insight and advice to customers
- **Manages contract compliance and payment terms as per the company’s policies**_
- Closely monitors contract compliance and flags areas of non-compliance for corrective action
- Identifies methods for optimising user compliance and customer satisfaction
- Manages all administration relate to suppliers including in instance payments, reporting and contractual compliance
- **Manages people performance and development**_
- Manages the performance, development and implementation of his/her teams learning and growth plans and provides coaching and mentoring to ensure ongoing learning and development
- Provides comprehensive advice, insights, guidance and service on best practice procurement and SRM
- **Strategic and adhoc**_
- Ensure process and systems were applicable are designed and implemented to increases efficiencies
- Where required enter into strategic contract development in conjunction with key stakeholders through to negotiations
- Facilitate all contract improvements and ensure contracts are aligned to strategic and operational requirements

**Desired Qualification**:

- Relevant 3-year degree/diploma. MBA will be an added advantage
- A CIPS level 6 Certification preferable or equivalent

**Desired Experience**:

- 9 Years relevant experience, of which at least 3 years at management level is preferable
- Must have a good understanding of the ICT industry, with a focus on the Telecommunications market, trends and developments
- Experience in the ICT sourcing environment with large scale sourcing projects exposure
- Knowledge and experience in medium to complex negotiations, contracts management, business finance and strategic cost management
- An understanding of ICT sector guides and B-BBEE codes

**Skills and Attributes**:

- Spend and Demand Analysis
- Drafting of Scope of Work
- Supply Market and Competitor Analysis
- Value Chain and Total Cost Analysis
- Strategic Category Management
- Value Identification
- Tendering
- Contracting/Legal
- Reporting and Procurement Controlling
- Procurement Applications and MDM
- Operational Contract Management
- Supplier Relationship Procure to Pay
- Spot Buy e-Sourcing

**Education**:

- Bachelors (required)

**Experience**:

- Supply Chain Management: 7 years (required)

License/Certification:

- CIPS Level 6 qualification? (required)

Application Deadline: 2024/04/30
Expected Start Date: 2024/05/01

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