Supplier Quality Assurance Manager

2 weeks ago

Johannesburg, South Africa Yum Full time

**Key Responsibilities**
- Supplier Approvals, Facility Approvals. This job has recommendation responsibility to QA Senior Manager but will also have some final authority as the lead of SQA on certain suppliers in Africa
- Q&FS non-compliances, Material concession management, Product Recalls, Approval and sign-off of new supplier premises and products, approval of materials in innovation. Market entry readiness from a QA&FS POV
- Processes are somewhat defined but many require new approaches to be solved - so key design work is foreseen

Strategic:

- Define and implement SQA strategies & policies around high risk materials (Cat ABC material) to ensure long term success of the KFC brand
- Setting direction for long term continuous supply of high risk materials
- Align with suppliers on international / local QA&FS requirements and trends
- Strategically manage SQA risk through structured and strategic risk assessment across Africa on Cat A materials

Planning:

- Accountability for compliance with Global SQA requirements
- Attend international QA&FS conference calls
- Take the lead as part of a cross functional team in various QA&FS related projects. Identify QA&FS gaps and draw up action plans to close these
- Support 100% approved supply

Execution:

- Coach, support and train local suppliers on Yum Global QA requirements, with specific focus on building capability in supplier and Franchisee teams. Visit restaurants and suppliers across South Africa
- Manage supplier approval and ongoing performance against Yum audits (Food Safety, Quality Systems, Packaging, Distribution)
- Formulate and drive corrective action plans with suppliers
- Handle requests from suppliers for Alternative Minimum Standards (AMS requests)
- Through execution team, ensure product cuttings are performed on core products as per KFC requirements
- Review of supplier KPIs and drive corrective and preventative control
- Signing off Specifications and Quality Assurance Programs with your suppliers
- Supplier visits/approval of new suppliers/line sign off and new product production sign-off
- Ensure SQA related customer complaints are addressed with feedback. Consolidate and trend level 1 complaints (Foreign objects, alleged food poisoning and allergens)
- Monitor RPC complaints process through Administrator role and ensure trending of data and insights around corrective actions are completed for your Cat ABC suppliers
- Support recall of non-conforming product
- Ensure all your suppliers are loaded on STARnet
- Calibration of auditors to Yum expectations
- Work closely with operations department to finalize CSLs

**Qualifications**
- Tertiary qualification in Food Technology/Food Science
- HACCP Programs
- Lead Auditor Programs
- Exposure to global QA&FS programs and principles advantageous

**Experience**
- A minimum of 6 to 8 years’ experience in QA&FS within the food industry including operational exposure to Quality Control
- Team Leadership and people development experience
- Experience in QSR advantageous

**Office vs Remote Work**
- Normal working conditions in the office plus regular field trips within SA. Support across Africa will be required based on resource loading

**Competencies**
- Influencing, collaboration and communication
- Capability development
- Strategic thinking
- Risk assessment
- Business savvy
- People development

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