Customer Experience Officer

5 months ago


Soweto, South Africa Clinix Health Group (Pty) Ltd Full time

**Job Title: Customer Experience Officer**
**Location: Tshepo Themba Private Hospital (Soweto).**

**Reports to: Hospital Manager.**

***Job Summary**:
As Customer Experienced Officer, take responsibility to plan, coordinate and ensure all functions at the hospital are performed in a manner that optimises patient and staff experience.

**Minimum Qualifications and Experience**:

- Diploma: Marketing or healthcare related.
- 3 - 5 years in a health care environment.
- Experience as a customer experience specialist is advantageous.
- Computer proficiency.

**Minimum Job Requirements**:

- Implement approved frameworks and processes in which all patient experience initiatives will be deployed in the Hospital.
- Utilisation of patient experience index data (from various CHG sources) to improve patient experience.
- Under the leadership of the hospital manager and other senior managers, manage the overall patient experience within the hospital.
- Develop and manage patient journey campaigns.
- Creation or customisation (based on hospital need) of patient education materials including brochures, pamphlets and videos.
- Assist in the management of the flow of patients through various departments of the hospital to ensure they are seen or attended to in time by the appropriate health practitioners.
- Execute all customer experience tasks within established frameworks and policies to promote ‘one Clinix’ experience across all hospitals.
- Identifies and presents trends that might be addressed to improve quality and patient experience.
- Manages the customisation of customer experience (including hospital employees) initiatives and ensures the implementation thereof.
- Responsible for the coordination and execution of staff-related activities aimed at increasing satisfaction (including but not limited to, Health Day coordination, Staff wellness, etc.).
- Supports staff to serve as liaisons between patients, healthcare workers and families.
- Ensure timeous resolution of stakeholder queries and complaints and take ownership of issues.



  • Soweto, Gauteng, South Africa beBee Professionals Full time

    We are seeking a Customer Experience Specialist to provide technical support and customer service to our clients. The successful candidate will be responsible for troubleshooting technical issues, responding to customer inquiries, and providing solutions to customer problems.The ideal candidate should have:A degree in Computer Science, Information...


  • Soweto, Gauteng, South Africa beBee Professionals Full time

    We are seeking a Customer Experience Associate to join our team at BeBee Professionals. The ideal candidate will have a strong customer service orientation, excellent communication skills, and the ability to work independently and as part of a team. Key responsibilities include responding to customer inquiries, resolving customer complaints, and providing...


  • Soweto, Gauteng, South Africa beBee Professionals Full time

    We are seeking an IT Support and Customer Experience Expert to provide technical support and customer service to our clients. The successful candidate will be responsible for troubleshooting technical issues, responding to customer inquiries, and providing solutions to customer problems.The ideal candidate should have:A degree in Computer Science,...


  • Soweto, Gauteng, South Africa Merchants Full time

    Customer Service RepresentativePosition Overview:We are seeking a skilled Customer Service Representative to join our team at Merchants. As a key member of our customer-facing team, you will be responsible for delivering exceptional customer service and resolving customer issues in a timely and professional manner.Purpose of RoleTo provide high-quality...


  • Soweto, Gauteng, South Africa beBee Professionals Full time

    We are seeking a Client Experience Manager to join our team at BeBee Professionals. The successful candidate will be responsible for managing and maintaining strong relationships with our clients, ensuring that their needs are met and exceeded.The ideal candidate will have a strong background in customer service and be able to:Develop and maintain...


  • Soweto, Gauteng, South Africa beBee Professionals Full time

    Job Description: Virtual Assistant for Real Estate ServicesbeBee Professionals is seeking a highly skilled Virtual Assistant for Real Estate Services to provide administrative and customer service support to our real estate clients. The ideal candidate will have a strong background in customer service, excellent communication skills, and the ability to work...


  • Soweto, Gauteng, South Africa Merchants Full time

    Position Overview:As a Call Centre Agent (Customer Service Representative), you will be a leading Brand Ambassador serving as the first point of contact for customers.Purpose of RoleTo deliver customer services within the BPO industry, inspiring confidence in their ability and confidentiality of customer information being dealt with.Key...


  • Soweto, Gauteng, South Africa beBee Professionals Full time

    beBee Professionals is looking for a Customer Service Representative to join our team. The successful candidate will be responsible for providing technical support to our clients, troubleshooting issues, and responding to customer inquiries.The ideal candidate should have a strong technical background, excellent communication skills, and the ability to work...


  • Soweto, Gauteng, South Africa Merchants Full time

    Job DescriptionThe Customer Service Ambassador role at Merchants requires a dedicated individual to serve as the primary point of contact for customers. This position involves handling inbound and outbound calls, responding to customer inquiries, processing documentation, and resolving customer complaints in a timely and professional manner.Key...

  • Admissions Officer

    2 months ago


    Soweto, South Africa Curro Holdings Ltd Full time

    **At Curro,** **we care.**: **Admissions Officer**: **Curro Academy Protea Glen Combined** **Vacancy Reference: 21725**: Be the backbone of Curro's success! We're seeking experienced non-teaching professionals to support our educational mission. If you thrive in a fast-paced environment and love contributing to learner growth, you’re who we’re looking...


  • Soweto, Gauteng, South Africa beBee Professionals Full time

    We are seeking a Customer Engagement Specialist to join our team at beBee Professionals. The ideal candidate will have excellent communication and interpersonal skills, be highly organized, and have a strong customer service background. Key responsibilities include setting appointments with potential customers, providing customer service, and managing...


  • Soweto, Gauteng, South Africa beBee Professionals Full time

    Job Description: BeBee Professionals is looking for a skilled Customer Service Engineer to provide technical assistance to customers and internal teams.Key Responsibilities:Provide technical support to customers and internal teamsTroubleshoot and resolve technical issuesProvide technical advice and guidanceEnsure customer satisfactionRequirements:Bachelor's...


  • Soweto, Gauteng, South Africa beBee Professionals Full time

    beBee Professionals is looking for a highly skilled Executive Assistant to join our team in Soweto. The successful candidate will provide administrative support to the executive team and will be responsible for managing the day-to-day operations of the office.The ideal candidate will have a minimum of 3 years of experience in a similar role, excellent...


  • Soweto, Gauteng, South Africa beBee Professionals Full time

    Job Title: Corporate Compliance OfficerJob Summary: BeBee Professionals is seeking a Corporate Compliance Officer to ensure the company's compliance with applicable laws and regulations.Key Responsibilities:Develop and implement policies and procedures to ensure compliance with applicable laws and regulations.Monitor and report on compliance...

  • Office Coordinator

    2 days ago


    Soweto, Gauteng, South Africa Chris Hani Baragwanath Academic Hospital Full time R22 000 - R35 000 per month

    Job Summary: We are seeking a highly organized and detail-oriented Administration Clerk to join our team at the Chris Hani Baragwanath Academic Hospital. This is an excellent opportunity for someone with strong administration and customer service skills to contribute to the success of our hospital.Key Responsibilities: • Provide exceptional customer...

  • Office Coordinator

    2 days ago


    Soweto, Gauteng, South Africa Chris Hani Baragwanath Academic Hospital Full time R22 000 - R35 000 per month

    Job Summary: We are seeking a highly organized and detail-oriented Administration Clerk to join our team at the Chris Hani Baragwanath Academic Hospital. This is an excellent opportunity for someone with strong administration and customer service skills to contribute to the success of our hospital.Key Responsibilities: • Provide exceptional customer...


  • Soweto, Gauteng, South Africa beBee Professionals Full time

    Customer Service Technical ExpertWe are looking for a Customer Service Technical Expert to join our team at BeBee Professionals. The successful candidate will be responsible for providing technical support to our customers, troubleshooting technical issues, and resolving customer inquiries.The ideal candidate should have a strong technical background,...


  • Soweto, Gauteng, South Africa beBee Professionals Full time

    BeBee Professionals is looking for a Customer Service Technical Expert to provide technical support to our customers. The successful candidate will be responsible for troubleshooting technical issues and resolving customer inquiries.Key Responsibilities:Provide technical support to customers via phone, email, and chatTroubleshoot technical issues and resolve...


  • Soweto, Gauteng, South Africa beBee Professionals Full time

    We are seeking a highly skilled Sales and Customer Service Representative to join our team at beBee Professionals. The ideal candidate will have excellent communication and interpersonal skills, be highly organized, and have a strong customer service background. Key responsibilities include setting appointments with potential customers, providing customer...


  • Soweto, Gauteng, South Africa beBee Professionals Full time

    beBee Professionals is seeking a seasoned Ethics and Compliance Officer to join our team. The successful candidate will be responsible for providing legal advice and guidance on ethical matters to the organization.The Ethics and Compliance Officer will be expected to:Develop and implement policies and procedures to ensure compliance with applicable laws and...