Customer Service Ambassador

1 month ago


Soweto, Gauteng, South Africa Merchants Full time

Position Overview:

As a Call Centre Agent (Customer Service Representative), you will be a leading Brand Ambassador serving as the first point of contact for customers.

Purpose of Role
To deliver customer services within the BPO industry, inspiring confidence in their ability and confidentiality of customer information being dealt with.

Key Responsibilities:
First point of contact customers; taking inbound and/or outbound calls for, among other things, responding to customer enquiries, handling product requests, customer contact fulfilment, handling customer complaints and claims, and processing documentation, where relevant.

Requirements:
Experience
6 months Customer Service experience
Minimum of 6 months call centre experience
Previous Call Centre, Retail, customer facing experience highly recommended
Speaks English
Able to work rotational shifts

Skills and Knowledge:
Skills Essential
Computer Literacy,
Excellent English proficiency in speech and writing,
Multi-Tasking ability,
Working knowledge of Microsoft Excel, Word and Outlook,
Typing Speed 25wpm,
Education
Must have Matric/NQF L4



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