Customer Service Representative

4 weeks ago


Soweto, Gauteng, South Africa Merchants Full time

Customer Service Representative

Position Overview:

We are seeking a skilled Customer Service Representative to join our team at Merchants. As a key member of our customer-facing team, you will be responsible for delivering exceptional customer service and resolving customer issues in a timely and professional manner.

Purpose of Role

To provide high-quality customer service and support to our clients, ensuring their needs are met and exceeded.

Key Responsibilities:

  • Respond to customer inquiries and resolve issues in a timely and professional manner
  • Provide product information and make recommendations to customers
  • Handle customer complaints and concerns in a fair and empathetic manner
  • Work collaboratively with internal teams to resolve customer issues

Requirements:

  • 6 months customer service experience
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment
  • Basic computer skills and knowledge of Microsoft Office

What We Offer:

  • A competitive salary and benefits package
  • Ongoing training and development opportunities
  • A dynamic and supportive work environment


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