Customer Service Representative
4 weeks ago
Customer Service Representative
Position Overview:
We are seeking a skilled Customer Service Representative to join our team at Merchants. As a key member of our customer-facing team, you will be responsible for delivering exceptional customer service and resolving customer issues in a timely and professional manner.
Purpose of Role
To provide high-quality customer service and support to our clients, ensuring their needs are met and exceeded.
Key Responsibilities:
- Respond to customer inquiries and resolve issues in a timely and professional manner
- Provide product information and make recommendations to customers
- Handle customer complaints and concerns in a fair and empathetic manner
- Work collaboratively with internal teams to resolve customer issues
Requirements:
- 6 months customer service experience
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment
- Basic computer skills and knowledge of Microsoft Office
What We Offer:
- A competitive salary and benefits package
- Ongoing training and development opportunities
- A dynamic and supportive work environment
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