Fraud Detection Customer Service Specialist

5 months ago

Cape Town, South Africa Teleperformance South Africa Full time

**Are you ready for your next challenge?**

**Are you looking for an exciting new opportunity?**

If so, read on

We work on behalf of prominent brands throughout the globe to deliver great customer service and solutions on their behalf. With a team of over 330,001 interaction experts working in 80 countries and serving 170+ different markets, Teleperformance are the worldwide leader in delivering an outstanding customer experience.

We are currently going through an incredibly exciting time and as we continue to grow our business in South Africa we have an excellent opportunity for enthusiastic, passionate and driven Customer Sales and Service Specialists to join our team. Our philosophy is transforming passion into Excellence

Ensuring customers are provided with fully fledged services that encompasses our values.

We firmly believe in hiring for fit for purpose aligned with TP and our retail partners core values, which are:
**Professionalism and Authenticity - Working collaboratively and inclusively across teams breaking down boundaries**

**Better and Innovation - Tenacious in delivering our best to get the right result, in the right way.**

**Commitment and Different - Being passionate, engaged and seeing opportunities**

**where others see problems**

Teleperformance offers a fun, people centric working environment partnered with our prestigious retail provider, _where we fully support you in getting the basics right and your career pathway to excellence_
- Valid SA Barcoded/Smart ID
- Matric or Equivalent
- Experience Minimum of one year experience in fraud detection and/or fraud investigation preferred.
- Minimum six months experience in a customer service environment required, call center experience preferred.
- A minimum of 1 year BPO call centre experience (Essential)
- A minimum of 6 months sales experience (Essential)
- A minimum of 1 Insurance experience (Advantageous)
- An excellent command of the English language (grammar, pronunciation, pace and voice clarity)
- Exceptional communication skills
- Driven with a passion to succeed in a fast paced environment
- Confident and engaging individual with the ability to build exceptional rapport with customers
- Ability to deliver an outstanding customer experience, profile customers and match products to individual needs
- Computer literate and process expertise (Desktop and Online Applications) with the ability to ‘type and talk’
- Target driven and self-motivated in order to meet and exceed both team and individual project targets
- Our Customer Ethos - You will be required to make their experience memorable and you will be completely connected as every conversation is different and we need your sparkle to always be present so that our client’s customers walk away from their conversation saying ‘They were awesome’.
- **Some of the Benefits**:

- Basic Salary, ranging from a minimum of R 7 000.00 to a maximum of R8 500.00 (depending on experience)
- Achievable performance related bonus opportunities
- A fabulous, newly refurbished, modern working environment
- Medical Insurance (after 6 Months)
- Provident Fund with equal Employers contribution (after 6 Months)
- Employee Assistance Programme
- Free door to door transport for evening shifts after 19.00 pm
- Genuine career development opportunities

Please note:
In order to be considered for this role you must be able to provide 2 valid references and have a clear Criminal and Credit record upon having these checks completed by Teleperformance.

Pay: R7 000,00 - R8 500,00 per month

**Experience**:

- Customer service: 1 year (required)

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