Cybersecurity Specialist

2 days ago

Cape Town, Western Cape, South Africa Initiate International Full time

Secure Global Businesses with Our Expertise

We are seeking a skilled Cybersecurity Specialist - Fraud Prevention to join our remote team in Cape Town. As a key member of our team, you will work closely with clients to develop and implement robust fraud prevention strategies, ensuring their security and success in an ever-evolving threat landscape.

Your Key Responsibilities:

  • Expert Guidance: Provide trusted advice on fraud prevention and cybersecurity best practices, helping clients make informed decisions to safeguard their operations.
  • Client Engagement: Regularly interact with clients worldwide, offering tailored support and real-time insights to maximize our solutions and stay ahead of emerging threats.
  • Custom Onboarding: Lead virtual onboarding sessions, empowering clients to optimize their security processes using our cutting-edge tools.
  • Deliver Real Value: Continuously assess client needs, ensuring they get the most out of our solutions and stay one step ahead of fraudsters and cybercriminals.
  • Upsell with Purpose: Identify opportunities to introduce additional services and features that will enhance each client's security strategy, and offer solutions that align with their goals.
  • Seamless Contract Renewals: Proactively manage client renewals, ensuring a seamless process while positioning clients to expand and upgrade their services.

What We're Looking For:

  • Industry Expertise: Minimum 2+ years in a Customer Success or Account Management role, with a focus on fraud prevention or cybersecurity solutions.
  • Tech Savvy: Strong technical understanding of cybersecurity tools and fraud detection technologies, with the ability to explain complex concepts clearly to business clients.
  • Proactive Problem-Solver: Anticipate client needs before they arise and address potential challenges, ensuring clients always feel supported and secure.
  • Relationship Builder: Skilled at developing trust and building strong, ongoing partnerships with clients—making you an indispensable resource.
  • Upselling & Cross-Selling: Able to identify client needs and offer additional services that will drive their success, while also benefiting the business.
  • Clear Communication: Exceptional communication skills, able to explain complex ideas in a simple, relatable way. Whether via Zoom, email, or chat—you're a clear and persuasive communicator.

Why You'll Love This Role:

  • Work from Anywhere in Cape Town: Embrace the freedom and flexibility of a remote position, with the chance to work from home or anywhere within Cape Town's vibrant landscape.
  • Cutting-Edge Tech: Be part of a company that is on the cutting edge of fraud prevention and cybersecurity, helping protect businesses from ever-evolving threats.
  • Exciting Industry: Dive into one of the fastest-growing industries, where you'll play a crucial role in protecting companies from the constant threat of fraud.
  • Career Growth: We support your professional development and offer plenty of room for advancement as you deepen your expertise in cybersecurity and customer success.
  • Impactful Work: Your role directly impacts the security of global businesses—keeping them safe from fraud and cyber threats, all while working remotely.
  • Collaborative, Remote Culture: Join a supportive team of experts who share your passion for making a difference, even while working remotely from Cape Town.

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