Junior Reservations Agent

3 weeks ago

Kruger National Park, South Africa Kruger Shalati Full time

Mar 31, 2023

**Position: Junior Reservations Agent**
**Location: Skukuza, Kruger National Park**
**Job level: Mid/Senior**
**Type: Permanent/Three months Contract**
**Company: Kruger Shalati**

The reservations agent is also responsible to ensure that all information taken from guests; as well as other hotel specific information, such as rate codes are inserted correctly onto the system to ensure data accuracy and mínimal adjustments to revenue.

The Reservations agent position includes, but not limited to the following duties:

- Telephone will be answered within 3 rings and according to the hotels policy
- Reservations requests will be inserted according to the correct policy
- All new reservations are inserted correctly into the system with correct confirmations supplied to the guest or agents within 4 hours
- All reservation amendments or cancellations are also completed correctly within the turnaround time
- No shows and cancellations are reported on a daily basis and charges raised are controlled
- Every reservation must be taken as an opportunity to sell and it is the reservations agent that must use their product knowledge to close the sale
- Upgraded room types must be sold to every guest
- Selling of Spa treatments, Safari walks and Private Game Drive Vehicles is essential for every booking
- Call conversions from the reservations department must be maximised, no sales must be lost
- Follow up on outstanding vouchers and payments before guest arrive
- Guarantee all bookings should the hotel be forecasted over 85%
- Ensure that before the end of shift all replies still waiting are less than 4 hours old; any outstanding responses to be actioned before closing the shift.
- Transfers will be booked through the hotels preferred supplier
- Assist the Reservations Manager where it may be deemed necessary

**Requirements**:

- Matric
- Excellent communication skills
- 1 years reservations experience
- Experience with booking systems, especially ResRequest a huge bonus
- Hospitality background
- Excellent understanding of English - both speaking and writing
- Excellent computer skills

**Closing date: 14 April 2023

  • Guest Relations Agent

    4 weeks ago

    Kruger National Park, South Africa HotelJobs.co.za Full time

    Luxury Lodge in Kruger National Park is looking for a Guest Relations Agent. The Guest Relations Officers main task is to ensure that the needs and requests of the Guests are met, and that each Guest has a memorable stay. This position has the responsibility of dealing with Guests daily. The duties include Guest handling as well as performing administration...

  • General Manager

    9 hours ago

    Kruger National Park, South Africa HotelJobs.co.za Full time

    Luxury reserve based in Kruger National Park, part of an established group is looking for a General Manager to take overall responsibility for the effective management and running of the lodge & tented camp, sleeping a maximum of 45. - To ensure the Lodge and Camps, and brand, are not only maintained but taken to the next level of service standards and...

  • Junior Key Accounts Consultant

    1 month ago

    Kempton Park, South Africa FlySafair Full time

    Safair Operations, operating as FlySafair has a vacancy for a **Junior Key Accounts Consultant **at our head office in** Bonaero Park. **The successful applicant will report to the **Manager: Sales & Distribution**. **RESPONSIBILITIES**: - Assist with the day-to-day management of accounts that the airline runs with third parties including but not limited...

  • Groups Agent

    4 weeks ago

    Kempton Park, South Africa Safair Operations Full time

    **Safair Operations, operating as **FlySafair**, has a vacancy for a **GROUPS AGENT **at our head office **Bonaero** **Park.** **The successful applicant will report to the **Business Development Manager.** **RESPONSIBILITIES**: - **To take meaningful action against those calls, whether that be to provide information, make booking changes, assistance in...

  • Dealer - Agent for Kitchen Cupboard Solutions

    1 month ago

    Bedworth Park, South Africa Home Concept Furniture Manufacturers Full time

    Are you a kitchen or interior designer? Home Concept is a successful, well-established Kitchen company, with various service points throughout South Africa. An exciting opportunity exists within our company, to become an Agent in multiple regions. We looking for kitchen design, sales and customer service consultant in **Bedworth Park, Gauteng**, we need...

  • Ramp Agent

    4 weeks ago

    Kempton Park, South Africa Adzuna ZA B C2 Full time

    RESPONSIBILITIES:Ensure Safety regulations is adhered at all times regarding Dangerous Goods;Ensure general safety and security around the aircraft;Obtain boarding clearance for passengers from the crew;Supervise the loading and offloading of baggage and cargo;Advise ground handling partner of any load changes;Effective turnarounds/reducing delays by...

  • Ramp Agent

    4 weeks ago

    Kempton Park, South Africa SAFAIR OPERATIONS Full time

    RESPONSIBILITIES:Ensure Safety regulations is adhered at all times regarding Dangerous Goods;Ensure general safety and security around the aircraft;Obtain boarding clearance for passengers from the crew;Supervise the loading and offloading of baggage and cargo;Advise ground handling partner of any load changes;Effective turnarounds/reducing delays by...

  • Junior Warehouse Controller

    4 weeks ago

    Kempton Park, South Africa FlySafair Full time

    Safair Operations, operating as FlySafair, has a vacancy for a **Junior Warehouse Controller **at our head office in **Bonaero** **Park.** The successful applicant will report to the **Manager: Warehouse.** **RESPONSIBILITIES**: - Responsible for assisting in conducting inspections of incoming parts when needed to ensure compliance as determined by Work...

  • Junior Warehouse Controller

    4 weeks ago

    Kempton Park, South Africa Safair Operations Full time

    **Safair Operations, operating as **FlySafair**, has a vacancy for a **Junior Warehouse Controller **at our head office in **Bonaero** **Park.** **The successful applicant will report to the **Manager: Supply Chain.** **RESPONSIBILITIES**: *** - **Responsible for assisting in conducting inspections of incoming parts when needed to ensure compliance as...

  • Junior Service Advisor

    1 month ago

    Kempton Park, South Africa Bonafide Human Capital Full time

    Our well known Light Commercial Dealer client based in **Kempton Park, Gauteng** is looking to employ a customer driven Junior Service Advisor with technical experience. The purpose of the role is to provide prompt and quality service to customers relating to the service, repair, and maintenance of vehicles, acting as an interface between the technical team...

  • Call Centre Agent

    1 week ago

    Kempton Park, South Africa Adzuna ZA B C2 Full time

    RESPONSIBILITIES:Receive calls from customers / passengers;Deal with problems such as delays, cancellations etc.;Explain processes to customers and assisting them where necessary;Work in a team and longer than normal hours (shift work);Deal with confidential information;Communicate with customers both verbally and in writing.REQUIREMENTS:Grade 12;One (1) to...

  • Call Centre Agent

    1 week ago

    Kempton Park, South Africa SAFAIR OPERATIONS Full time

    RESPONSIBILITIES:Receive calls from customers / passengers;Deal with problems such as delays, cancellations etc.;Explain processes to customers and assisting them where necessary;Work in a team and longer than normal hours (shift work);Deal with confidential information;Communicate with customers both verbally and in writing.REQUIREMENTS:Grade 12;One (1) to...

  • Travel Administrator

    1 month ago

    Kempton Park, South Africa FlySafair Full time

    Gauteng, Kempton Park Safair Operations, operating as FlySafair, has a vacancy for a **Travel Administrator **at our head office in ** **will report to the **Supervisor Operations Support.** **RESPONSIBILITIES**: - Coordinate and book all travel requirements i.e. tickets, hotel accommodation, transport / car hire, visas etc. for both domestic and...

  • Exports Controller- Kempton Park

    1 month ago

    Kempton Park, South Africa F and G Sourcing Specialist Full time

    Our **Clearing and Forwarding Client** is currently looking for an **Exports Controller** based in **Kempton Park** This position works with **Exports of sea, air and road freight** **Education and Experience** - Exports Freight Controller must have a matric - Must have a shipping diploma (6 months of longer) from a recognized training provider - Must have...