Groups Agent

2 weeks ago

Kempton Park, South Africa Safair Operations Full time

**Safair Operations, operating as **FlySafair**, has a vacancy for a **GROUPS AGENT **at our head office **Bonaero** **Park.**
**The successful applicant will report to the **Business Development Manager.**

**RESPONSIBILITIES**:

- **To take meaningful action against those calls, whether that be to provide information, make booking changes, assistance in lost property, assistance in special needs or create new bookings.**:

- **Agents are to be informed of all aspects of our service and all standard operating procedures and terms and conditions.**:

- **Agents are required to be timeous and courteous in their responses to client.**:

- **Agents are required to verify payments made by clients, capture names and assist with group changes.**:

- **Generate and follow through with group quotations and bookings and guide clients throughout the process.**:

- **The individual should be able to develop relationships with potential clients and maintain current relationships.**:

- **To provide feedback to management on any recurrent issues that passengers appear to be facing so that these issues may be addressed and corrected from the root cause.**:

- **To actively learn about all new aspects and developments within the airline to keep knowledge of our offering fresh and correct.**

**REQUIREMENTS**:

- **Grade 12 Certificate or equivalent;**:

- **Call Centre experience is preferential;**:

- **Experience using Zendesk, Phone systems, Raddix system and PayU will be advantageous;**:

- **Proficient in the use of Microsoft Office (Word, Excel and Outlook);**:

- **Willingness to work overtime when required;**:
**- Valid Covid -19 vaccination card**

**PERSONAL ATTRIBUTES**:

- **Immaculate time keeping;**:

- **Excellent communication skills both written and verbal;**:

- **Excellent attention to detail;**:

- **Excellent listening skills;**:

- **Exceptional customer service skills;**:

- **Excellent communication skills;**:

- **Immaculate time keeping.**

***

**APPLICATION GUIDELINE***:

- **FlySafair reserves the right**:

- **Not to proceed with this vacancy**:

- **Reference number - JHB000657**

***

**Preference will be given to members of under-represented designated groups.**
- For more information please contact:
**Ndileka Magula

  • Ramp Agent

    6 days ago

    Kempton Park, South Africa FlySafair Full time

    Gauteng, Kempton Park Safair Operations, operating as Flysafair, has a vacancy for Ramp Agent at our O.R. Tambo International Airport. The successful applicant will report to the Airport Manager. RESPONSIBILITIES: - Ensure Safety regulations is adhered at all times regarding Dangerous Goods; - Ensure general safety and security around the aircraft; -...

  • Ramp Agent

    Found in: Adzuna ZA B C2 - 1 week ago

    Kempton Park, South Africa Adzuna ZA B C2 Full time

    RESPONSIBILITIES:Ensure Safety regulations is adhered at all times regarding Dangerous Goods;Ensure general safety and security around the aircraft;Obtain boarding clearance for passengers from the crew;Supervise the loading and offloading of baggage and cargo;Advise ground handling partner of any load changes;Effective turnarounds/reducing delays by...

  • Ramp Agent

    Found in: Talent ZA 2A C2 - 2 weeks ago

    Kempton Park, South Africa SAFAIR OPERATIONS Full time

    RESPONSIBILITIES:Ensure Safety regulations is adhered at all times regarding Dangerous Goods;Ensure general safety and security around the aircraft;Obtain boarding clearance for passengers from the crew;Supervise the loading and offloading of baggage and cargo;Advise ground handling partner of any load changes;Effective turnarounds/reducing delays by...

  • Business Change Manager, Air

    2 days ago

    Kempton Park, South Africa DSV Full time

    If you are a current DSV employee and interested in a position in another country, please contact your Human Resource representative to discuss the process and requirements of applying. **DSV - Global transport and logistics** Location: ZAF - Kempton Park, Serengeti Blvd (DSV Park Gauteng) Job Posting Title: Business Change Manager, Air & Sea Time Type:...

  • Senior HR Generalist

    5 days ago

    Craighall Park, South Africa HRInsync Full time

    **Senior HR Generalist/ HRBP- JHB** - **Purpose**_ The Senior HR Generalist position will ensure HR objectives/ initiatives and goals are being met though successful strategy execution together with management and employee engagement. The position will align various business units towards a common goal via consistent HR practice. The position serves as a...