Sr. Customer Success Manager

2 weeks ago

Johannesburg, South Africa SAS Full time

:
**Nice to meet you**

We’re the leader in analytics. Through our software and services, we inspire customers around the world to transform data into intelligence - and questions into answers.

We’re also a debt-free multi-billion-dollar organization on our path to IPO-readiness. If you're looking for a dynamic, fulfilling career coupled with flexibility and world-class employee experience, you'll find it here.

The Customer Success team is looking for a Sr. Customer Success Manager to establish and build broad relationships with SAS customers to adopt and expand usage of the SAS software and solutions, to identify new opportunities and to engage with other SAS resources to bring the necessary domain and SAS experience to assist with existing SAS implementations and identify new sales opportunities.

**As a Sr. Customer Success Manager, you will**:

- Serve as primary post-sale point of contact to develop strong customer advocates at all levels of the organization (IT to user to Exec) that enable the CSM to become a trusted advisor to our customers.
- Responsible for customer communications and conflict resolution
- Jointly define success with customers by understanding the business and/or IT problems customers are trying to solve in order to best manage the adoption of the software and exceed customer expectations.
- Build reports and analytics to provide key business insights used for data driven decision making.
- Lead or assist with gathering CSM requirements for new and ongoing projects and/or requests for supporting systems or artifacts. Documents Customer Success Plan with customer and sales. Shares plan with sales, Professional Services and CIS.
- Monitor Customer Success through metrics and other measurements.

**Required qualifications**
- Good knowledge of basic sales techniques.Knowledge of SAS will be a distinctive advantage
- Good written, verbal, and interpersonal communications skills
- Good organizational skills
- Ability to work and learn independently
- Ability to work effectively in a team environment
- Ability to travel occasionally
- Ability to work in a fast paced, high volume sales environment
- An equivalent combination of related education, training and experience may be considered in place of the above qualifications.

**Additional Information**

SAS is an equal opportunity employer. All qualified applicants are considered for employment without regard to race, color, religion, gender, sexual orientation, gender identity, age, national origin, disability status, protected veteran status or any other characteristic protected by law.

**Diverse and Inclusive**

At SAS, it’s not about fitting into our culture - it’s about adding to it. We believe our people make the difference. Our diverse workforce brings together unique talents and inspires teams to create amazing software that reflects the diversity of our users and customers. Our commitment to diversity is a priority to our leadership, all the way up to the top; and it’s essential to who we are. To put it plainly: you are welcome here.

  • Sr. Customer Success Manager

    4 weeks ago

    Johannesburg, South Africa SAS Full time

    Sr. Customer Success Manager Job Locations ZA-Johannesburg Requisition ID 20060139 Job Category Customer Success Travel Requirements 25% Nice to meet you! We’re the leader in analytics. Through our software and services, we inspire customers around the world to transform data into intelligence - and questions into answers. We’re also a...

  • Sr. Customer Success Manager

    3 weeks ago

    Johannesburg, South Africa SAS Full time

    Sr. Customer Success Manager Job Locations ZA-Johannesburg Requisition ID 20060139 Job Category Customer Success Travel Requirements 25% Nice to meet you! We’re the leader in analytics. Through our software and services, we inspire customers around the world to transform data into intelligence - and questions into answers. We’re also a...

  • Sr. Customer Success Manager

    3 days ago

    Johannesburg, South Africa SAS Full time

    : **Nice to meet you!** We’re the leader in analytics. Through our software and services, we inspire customers around the world to transform data into intelligence - and questions into answers. We’re also a debt-free multi-billion-dollar organization on our path to IPO-readiness. If you're looking for a dynamic, fulfilling career coupled with...

  • Sr. Customer Success Manager

    6 days ago

    Johannesburg, Gauteng, South Africa SAS Full time

    :Nice to meet youWe're the leader in analytics. Through our software and services, we inspire customers around the world to transform data into intelligence - and questions into answers.We're also a debt-free multi-billion-dollar organization on our path to IPO-readiness. If you're looking for a dynamic, fulfilling career coupled with flexibility and...

  • Sr. Customer Success Manager

    5 days ago

    Johannesburg, South Africa Mimecast Full time

    Senior Customer Success Manager- The legends in customer success.The Senior Customer Success Manager is a key member of the EMEA Customer Excellence organisation. Customer Excellence is made up of five distinct global functions: Customer Success, Customer Support, Professional Services, Operations, and the Centre of Excellence.- The SaaS business model...

  • Sr. Customer Success Manager

    6 days ago

    Johannesburg, Gauteng, South Africa Mimecast Full time

    Senior Customer Success Manager- The legends in customer success.The Senior Customer Success Manager is a key member of the EMEA Customer Excellence organisation.Customer Excellence is made up of five distinct global functions: Customer Success, Customer Support, Professional Services, Operations, and the Centre of Excellence.- The SaaS business model relies...

  • Sr. Customer Success Manager

    2 months ago

    Johannesburg, South Africa Mimecast Full time

    Senior Customer Success Manager The legends in customer success. This is a complex, demanding and highly visible role ensuring customers are delighted every time they use our products and services. You’ll look after a portfolio of mid-sized customers and look after their experience - both reactively and proactively. Day to day you’ll put in place...

  • Sr. Analyst

    2 months ago

    Johannesburg, South Africa TransUnion Full time

    TransUnion's Job Applicant Privacy Notice **What We'll Bring**: See attachment **What You'll Bring**: See attachment **Impact You'll Make**: See attachment TransUnion Job Title Sr Analyst, Customer Engagement

  • Sr. Customer Success Manager

    6 days ago

    Johannesburg, Gauteng, South Africa Mimecast Full time

    Senior Customer Success ManagerThe legends in customer success.This is a complex, demanding and highly visible role ensuring customers are delighted every time they use our products and services. You'll look after a portfolio of mid-sized customers and look after their experience - both reactively and proactively.Day to day you'll put in place customer...

  • Senior Customer Success Renewal Specialist

    4 weeks ago

    Johannesburg, South Africa SAS Full time

    : **Nice to meet you!** We’re the leader in analytics. Through our software and services, we inspire customers around the world to transform data into intelligence - and questions into answers. We’re also a debt-free multi-billion-dollar organization on our path to IPO-readiness. If you're looking for a dynamic, fulfilling career coupled with...

  • Sr. Analyst

    6 days ago

    Johannesburg, Gauteng, South Africa TransUnion Full time

    TransUnion's Job Applicant Privacy NoticeWhat We'll Bring:See attachmentWhat You'll Bring:See attachmentImpact You'll Make:See attachmentTransUnion Job TitleSr Analyst, Customer Engagement

  • Customer Engagement Sr. Analyst

    4 weeks ago

    Johannesburg, South Africa TransUnion Full time

    TransUnion's Job Applicant Privacy Notice **What We'll Bring**: Working hours 3pm - 11pm South African time including SA public holidays It is a requirement of the Global Capability Centre Africa that you reside in a home that is fibre ready; and has space for you to be able to work comfortably and confidentially on a day-to-day basis for the purpose of...

  • Sr Implementation Project Manager

    2 months ago

    Johannesburg, South Africa SAS Full time

    : Sr Implementation Project Manager **Summary**: Responsible for overseeing the implementation of **SAS Fraud, Risk, and Actuarial solutions** for our clients. Acts as a liaison between clients and internal teams, ensuring successful project delivery. Manages budgets, timelines, and resources while maintaining strong communication with...

  • Customer Success Manager

    2 months ago

    Johannesburg, South Africa Ulwembu Business Services Full time

    We are looking for a technically savvy customer success manager who possesses a strong drive for results. Duties for the customer success manager will include a broad range of tasks such as maintaining ongoing customer relationships and networking, implementing success programs, contributing to sales, onboarding and training clients, and minimizing churn....

  • Manager, Customer Success

    6 days ago

    Johannesburg, Gauteng, South Africa Mimecast Full time

    Manager, Customer SuccessWe're your dream Customer Success TeamCustomer Excellence is looking for a highly driven and motivated Manager, Customer Success who is passionate about providing a best-in-class customer experience. You will be a coach and mentor to your team, as well as a trusted advisor for your team's customer base, assisting with Mimecast...

  • Customer Success Manager

    2 months ago

    Johannesburg, South Africa SurTech Full time

    **Diligent Boards - Customer Success Manager** **Job Title and Overview** The Customer Success Manager manages a portfolio of accounts and guarantees an exceptional customer experience, revenue retention and referrals across Africa. Being the primary liaison for customer relationships for the Diligent Boards product, the CSM will engage in proactive...

  • Customer Success Manager

    2 months ago

    Johannesburg, South Africa SurTech Full time

    Diligent Boards - Customer Success Manager Job Title and OverviewThe Customer Success Manager manages a portfolio of accounts and guarantees an exceptional customer experience, revenue retention and referrals across Africa.Being the primary liaison for customer relationships for the Diligent Boards product, the CSM will engage in proactive account management...

  • Customer Success Manager

    3 weeks ago

    Johannesburg, South Africa SurTech Full time

    Diligent Boards - Customer Success Manager Job Title and OverviewThe Customer Success Manager manages a portfolio of accounts and guarantees an exceptional customer experience, revenue retention and referrals across Africa.Being the primary liaison for customer relationships for the Diligent Boards product, the CSM will engage in proactive account management...

  • Customer Success Manager

    6 days ago

    Johannesburg, Gauteng, South Africa SurTech Full time

    Diligent Boards - Customer Success Manager Job Title and Overview The Customer Success Manager manages a portfolio of accounts and guarantees an exceptional customer experience, revenue retention and referrals across Africa. Being the primary liaison for customer relationships for the Diligent Boards product, the CSM will engage in proactive account...

  • Customer Success Manager

    7 days ago

    Johannesburg, South Africa SurTech Full time

    Diligent Boards - Customer Success Manager Job Title and Overview The Customer Success Manager manages a portfolio of accounts and guarantees an exceptional customer experience, revenue retention and referrals across Africa. Being the primary liaison for customer relationships for the Diligent Boards product, the CSM will engage in proactive account...