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Customer Success Manager
3 days ago
**Skills and experience required**:
- Experience in a retail brand would be advantageous
- An active lifestyle is a huge advantage as this is an active-wear apparel company
- Minimum of 3 years experience in a similar role is required
- Excellent ability to solve problems and ensure client is happy with the end result
- Excellent time management and organisational skills.
- Have a “customer first” mindset
- An understanding of the latest trends and their role within a commercial environment.
**Job description**:
- Report to the Operations Manager
- Understand customer needs and implement customer success strategy
- Understand customer base
- Guide customer through sales process
- Develop relationships with customers to create loyal repeat customer and increase sales and profit
- Grow customer base
- Respond to and resolve customer queries
- Ensure customers receive the support they need
- Communicate customer queries, behavior and trends to various internal departments (manufacturing, sales, marketing, etc)
- Represent the brand in a positive light to build a great industry reputation
- Onboard new customers
- Follow up on queries to ensure complete customer satisfaction
- Encourage up-sells in existing customer base
We will keep your details on file for future positions.
- For more information please contact:
**Briony Simon
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