Service Delivery Administrator

2 weeks ago


Parow, South Africa Peninsula Beverage Company Full time

This role is responsible for end user support, ensuring quality of core resolution and managing internal customers and vendors
To improve the IT service delivery to the business by constantly & consistently monitoring deliverables as specified & agreed to between IT, external vendors & the business.
- Manage End-user Support
- Support and manage quality assurance on support calls
- Compile and coordinate documentation
- Administration and reporting
- IT Asset Management
- SHEQ Responsibilities

Skills, Experience & Education
- Grade 12
- Certificate in information services advantageous
- 2-3 years service delivery experience in a helpdesk environment
- ITIL experience
- Back office technology
- Service delivery skills
- Valid Drivers Licence



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