HR Services Team Leader

2 days ago

Parow, South Africa The Foschini Group Full time

**Job ID**:13867**Position Type**:Full-Time**Job Function**:Human Resources & Training**Workplace Type**:Head Office**Division**:TFG Human Resources**Province**:Western Cape**Location**:Cape Town North**Suburb**:Parow (Parow)Position Description:
**The HR Services Team Leader is responsible for the delivery of the HR Services Consultants within the Fuse front line Shared Services Team.**
***
**This includes rendering first line HR advice and support across the spectrum of the HR value chain, user support and the execution of HR transactional processes, both inbound and outbound.**
***
**This role will lead a HR Services team to deliver operational excellence and ensure efficient and effective service delivery according to defined Service Level Agreements in a high-volume HR service environment. The role will interact with internal and external customers (employee and business).**
***
**Your responsibilities will be to**:

- To ensure efficient team delivery and effective first-time call resolution across all HR functions including, among others, Employee Relations, Talent Acquisition, Capability, Development, Leadership, Performance and Transformation
- Lead, manage, coach and develop a team.
- Manage operations, effective use of systems and performance of the team.
- Identify, resolve and / or escalate appropriate customer (employee or business) issues to ensure fast and efficient resolution
- Continuous focus on identifying risk to delivery and timeous escalation of any deviation to the HR Services Manager.
- Continuous focus on identifying and implementing opportunities for improvement within the required People Shared Services quality assurance framework and practises.
- HR / Related Degree
- 4-5 years functional HR experience
- 2-3 years managerial experience in the retail industry / shared services / operations environments
- Demonstrated leadership ability
- Relevant systems familiarity and experience in a shared services environment highly desirable
- Excellent interpersonal, verbal and written communication
- High service delivery and performance mindset
- Good understanding of HR administrative, consulting and transactional activities
- Keen judgement and decision-making skills
- Strong leadership skills with a focus on team motivation, coaching and knowledge sharing
- Ability to work a high volume, pressurised environment
- Business understanding
- High attention to detail and accuracy
- High service orientation

**Employment Equity Act.**

**PLEASE NOTE**:
may be expected to provide a service to customers any time during the hours 07h00 to 19h00,
Monday to Friday as well as over weekends and public holidays, depending on operational
requirements. Shifts will be planned and communicated in advance and will be on a rotational basis.
on the minimum shortlisting criteria.

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