Credit Services Coordinator

2 weeks ago


Parow, South Africa The Foschini Group Full time

**Job ID**:14048**Position Type**:Full-Time**Job Function**:Call Centre**Workplace Type**:
**Division**:TFG Financial Services**Province**:Western Cape**Location**:Cape Town North**Suburb**:Parow (Parow)Position Description:
**Credit Services Coordinator - TFG Financial Services**

***A challenging opportunity exists within the Credit Services Operations for a dynamic and assertive individual to oversee overall people management as well as manage day to day operations for various contact centre in Services; and to ensure efficient and effective service delivery to TFG customers.**

**Your responsibilities would include**:

- Ensuring that all customer/service related requests/queries are processed timeously as required by the relevant SLA’s.
- Team targets/KPI’s are met.
- Maximize people productivity by adhering to people management processes (e.g IR, Performance management, recruitment, coaching)
- That department policies, procedures and compliance
- Review performance statistics and escalate to Ops Manager for the required action to be taken to improve efficiencies
- Provide input and review processes to raise efficiency levels
- Monitor and ensure achievement of departmental KPI’s and SLA’s
- People management.
- Liaise and manage with key stakeholders & 3rd party vendors.
- Managing of escalation and resolutions within SLA.
- Being a support to the Contact Centre Manager; assisting with any adhoc projects.
- Department achieves the desired outcome by constantly improving on service delivery.
- All administration are processed timeously as required by the relevant SLA’s.
- Offer support relevant business and/or departmental projects.
- Matric or Grade 12 equivalent
- Minimum 3 years’ experience in a team leader role
- Previous operations management experience advantageous
- Tertiary qualification advantageous
- Strong business acumen
- Analytical thinking skills
- Reporting skills
- Conflict management skills
- Proven decision making ability
- Relationship building skills
- Call centre experience (Quality or Team Leader)
- Be able to work flexible hours inclusive of Saturdays, Sunday & Public Holidays (07h00 to 21h00)



  • Parow, South Africa The Foschini Group Full time

    **Job ID**:18178**Position Type**:Full-Time**Job Function**:Services & Other**Workplace Type**: **Division**:TFG Financial Services**Province**:Western Cape**Location**:Cape Town North**Suburb**:Parow (Parow)Position Description: A challenging opportunity exists within the Credit Services Department for a dynamic and assertive individual with a willingness...


  • Parow, South Africa The Foschini Group Full time

    **Job ID**:8837 **Position Type**:Full-Time **Job Function**:Financial Services / Analytics **Workplace Type**:Head Office **Division**:TFG Financial Services **Province**:Western Cape **Location**:Cape Town North **Suburb**:Parow (Parow) Position Description: **Credit Risk: Credit Growth** **Manager: Credit Growth/New Accounts** A challenging...


  • Parow, South Africa Call Centre Staffing Full time

    Financial Services Provider is looking for Store Credit Consultants in various Stores Sell instore cards and loans Issuing and linking instore cards to customers' profiles Service existing clients. Escalate queries to the call centre **Required** At least 1 year in retail/sales Matric Clear Credit and Criminal records Must be willing to work retail...


  • Parow, South Africa The Foschini Group Full time

    **Job ID**:12801**Position Type**:Full-Time**Job Function**:Financial Services / Analytics**Workplace Type**: **Division**:TFG Financial Services**Province**:Western Cape**Location**:Cape Town North**Suburb**:Parow (Parow)Position Description: **Credit Risk: Bad Debt Management** **Senior Collections Analyst** TFG Financial services is offering an exciting...


  • Parow, Western Cape, South Africa Zeal HR Full time

    Job OverviewAbility Executive Recruitment is pleased to announce an exciting opportunity for a Financial Services Coordinator to join our team.We are seeking a highly organized and detail-oriented individual to provide administrative support to our company, focusing on financial services and legal compliance.Key ResponsibilitiesAdministrative Support:...


  • Parow, South Africa The Foschini Group Full time

    **Job ID**:7337 **Position Type**:Full-Time **Job Function**:Financial Services / Analytics **Workplace Type**:Head Office **Division**:TFG Financial Services **Province**:Western Cape **Location**:Cape Town North **Suburb**:Parow (Parow) Position Description: **A challenging opportunity is available within the Credit Risk Department of TFG Financial...

  • Data Scientist

    2 weeks ago


    Parow, South Africa The Foschini Group Full time

    **Job ID**:13970**Position Type**:Full-Time**Job Function**:Financial Services / Analytics**Workplace Type**: **Division**:TFG Financial Services**Province**:Western Cape**Location**:Cape Town North**Suburb**:Parow (Parow)Position Description: - Assist in the development, implementation and monitoring of credit scorecards - Develop predictive models to...


  • Parow, South Africa The Foschini Group Full time

    **Job ID**:16428**Position Type**:Full-Time**Job Function**:Finance / Accounting**Workplace Type**:Head Office**Division**:Not Indicated**Province**:Western Cape**Location**:Cape Town North**Suburb**:Parow (Parow)Position Description: **Reconciliation and Settlement Assistant - Finance Shared Services (Invoice to Cash: Credit & Rebates)** **Purpose of the...


  • Parow, South Africa The Foschini Group Full time

    **Job ID**:11061**Position Type**:Full-Time**Job Function**:Call Centre**Workplace Type**:Contact Centre**Division**:TFG Financial Services**Province**:Western Cape**Location**:Cape Town North**Suburb**:Parow (Parow)Position Description: **Credit Validation Agent** **Your responsibilities will include**: - Conduct thorough validation checks on Proof of...


  • Parow, South Africa Ikon Consulting Full time

    **Salary** Negotiable package based on current or most recent. **Description** Your main function is to profitably manage the service department and provide technical assistance to your staff where required, while maintaining a high level of customer service. **Requirements**: - Diesel Technician trade test - Minimum of 2 years management experience at a...

  • Sale Coordinator

    4 weeks ago


    Parow, South Africa Southern Shore Recruitment Full time

    **Sales Coordinator** **Airport** **R8-1200.00 with commission** Join a team with high values and strong work ethics - Ideal for someone who has experience in an internal sales coordinator role within the IT industry, an all-rounder who can ensure everything runs well between the clients and supporting sales, adding value with your customer service...

  • Service Manager

    5 days ago


    Parow, South Africa Ikon Consulting Full time

    **Salary** Negotiable package based on current or most recent. **Description** Your main function is to profitably manage the service department and provide technical assistance to your staff where required, while maintaining a high level of customer service. **Requirements**: - Diesel Technician trade test - Code 14 Drivers License - Minimum of 2 years...


  • Parow, South Africa Southern Shore Recruitment Full time

    **Sales & Office Coordinator** **R12-15 000.00** **Parow** To work for a warehousing & distribution company, servicing Retailers, households & restaurants We are looking for someone with a Vibrant personality that thrives on giving excellent customer service and enjoys working in a dynamic office environment. Ultimately, you must LOVE contributing to...


  • Parow, South Africa The Foschini Group Full time

    **Job ID**:12135 **Position Type**:Full-Time **Job Function**:Administration / Support **Workplace Type: **Division**:TFG Store Development **Province**:Western Cape **Location**:Cape Town North **Suburb**:Parow (Parow) Position Description: **Procurement Coordinator** **The opportunity**: Procurement coordinator position has become available within...


  • Parow, South Africa The Foschini Group Full time

    **Job ID**:14368**Position Type**:Full-Time**Job Function**:Marketing & Communications**Workplace Type**:Head Office**Division**:Markham**Province**:Western Cape**Location**:Cape Town North**Suburb**:Parow (Parow)Position Description: **Marketing Coordinator - Relay Jeans** **Cape Town** **Permanent** **The opportunity**: Be inspired to work for a proudly...


  • Parow, South Africa Peninsula Beverage Company Full time

    This role is responsible for end user support, ensuring quality of core resolution and managing internal customers and vendors To improve the IT service delivery to the business by constantly & consistently monitoring deliverables as specified & agreed to between IT, external vendors & the business. - Manage End-user Support - Support and manage quality...


  • Parow, South Africa The Foschini Group Full time

    **Job ID**:18429**Position Type**:Full-Time**Job Function**:Marketing & Communications**Workplace Type**: **Division**:Foschini**Province**:Western Cape**Location**:Cape Town North**Suburb**:Parow (Parow)Position Description: **Marketing Coordinator - Foschini** **Cape Town** **Permanent** **The opportunity**: Our iconic ladieswear fashion and beauty...


  • Parow, South Africa The Foschini Group Full time

    **Job ID**:18134**Position Type**:Full-Time**Job Function**:Call Centre**Workplace Type**: **Division**:TFG Financial Services**Province**:Western Cape**Location**:Cape Town North**Suburb**:Parow (Parow)Position Description: **Services Jnr Operations Manager - TFG Financial Services** **A challenging opportunity exists within the Credit Services Operations...


  • Parow, South Africa Assupol Life Ltd. Full time

    **1.** **Identify and Develop new opportunities and markets** - Develop new relationships with relevant key role players - Identify, penetrate and develop new markets - Establish and research market trends to strategically address to Cornerstone’s benefit - Monitor and report on insurance and industry - developments - Maintain contacts with key decision...


  • Parow, South Africa Assupol Full time

    Description **1.** **Identify and Develop new opportunities and markets** - Develop new relationships with relevant key role players - Identify, penetrate and develop new markets - Establish and research market trends to strategically address to Cornerstone’s benefit - Monitor and report on insurance and industry - developments - Maintain contacts with...