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IT Support Administrator

4 months ago

Stellenbosch, South Africa Exceed Recruitment and Human Resource Consultants Full time

**Reference**: SJ 7502

**Consultant**: Sone Johnson

**Descriptions**:
Assist with telephonic IT support
Creating tickets for walk-in and call-in requests
Assign tickets to support agents
Escalate incidents & priority support
Help enforce policies and procedures
Setup & assist with Video conferences and boardroom equipment
Monitor, remind & assist IT support agents to follow up on calls
Log support calls with suppliers and follow up
Source quotes
Place and follow up on orders
Ensuring orders and approvals are collated
Stock control & ensuring remotely delivered stock is captured
Issue and collect IT assets from users
Setup and manage meetings
Manage courier delivery and collections
Create and post information & training material on internal media groups
Arrange resource bookings and pool vehicles

**Various admin duties incl**: Capturing, reporting, document & record management.

**Qualifications**:
3 Years + Industry Experience
Strong administration skills
Great interpersonal and communication skills
Experience working with customers and technicians
Previous experience working with ticketing systems
Organised and able multi-task
Attention to detail
Well-developed written and verbal communication skills, including the ability to communicate technical concepts to non-technical staff
Analytical and problem-solving abilities with a keen attention to detail
Able to work in a team-oriented, collaborative and fast-paced environment

**How to Apply**:
If you are already registered, please forward your CV and the relevant reference number to the consultant with whom you are currently registered in order to avoid duplicity on our system.