Senior Customer Relations Officer

2 days ago

Roodepoort, South Africa IIE MSA and IIE Varsity College Full time

**Direct Reporting Line**:
Head: Academic Operations

IIE MSA, formerly known as Monash South Africa, was founded in 2001 by Monash University. Since April 2019 we are part of The Independent Institution of Education (The IIE), a leader in the higher education sphere. The IIE is internationally recognised by the British Accreditation Council. IIE MSA, located on a 100-hectare campus in Ruimsig, Johannesburg, in the province of Gauteng. In addition to domestic (South African) students, IIE MSA is home to a diverse of cultures of students from 50 African countries.

**The IIE MSA has a vacancy for a Senior Customer Relations Officer.**

**Duties and Responsibilities**:
**Student Registration and Academic Progression Counselling**
- Facilitates consultations with students in cases where a change is required to their current registration contract, e.g. this could be for students who wish to change within a semester, between semesters or between years of study.
- Liaises with the Admission Centre and Academic team on all relevant registration related queries.
- Works with the Admission Centre to understand different curriculum scenarios (e.g. phase-in and phase-out etc.) to ensure that the student is advised correctly.
- In collaboration with the Campus Deputy Head and/or Head: Academic Operations and/or Deputy Head: Academic Operations, the Senior Customer Relations Officer supervises the Customer Relations Centre during the Retention Project on campus so as to ensure students are correctly advised and counselled with regards to academic progression and the timeous completion of registration contracts for the new academic year.

**Active Student Engagement and Support**
- Delivers the academic orientation programme for new and returning students by means of programme information presentations, an overview of pertinent academic policies and an outline of the academic year etc.
- Manages the dissemination of student related policies (new and updates).
- Attends informal meet-and-greet sessions with students.
- Facilitates Programme Information Sessions by addressing students in class with a view to explain and induct the students on the relevant policies and procedures that govern student life on campus.
- Conducts periodical class visits to canvas student concerns and share relevant information.
- Provides assignment submission support with regards to the correct anti-plagiarism tool applicable to the respective programme.

**Student Query Resolution**
- Resolves student queries via the appropriate channel/s within a committed time frame in line with the agreed Service Level Agreement for the Customer Relations Centre, and escalates queries to the other Centres of Excellence where appropriate.
- Ensures that details of all student contact made by the Customer Relations Centre is captured on the academic system accurately and timeously.
- Provides various letters/documents that are generated from the academic system on request by students.
- Liaises with The Student HUB on queries that are unresolved or may require further attention to ensure that they are resolved timeously.
- Assists with the roll out of all relevant customer related surveys.

**Cross Departmental Query Resolution**
- Liaises with various departments on campus to stay up-to-date with any relevant changes or developments in those departments in order to enable the smooth processing of student queries including those that require escalation.

**Team Support, General & System Administration**
- Responsible for ensuring all students notes are captured in the academic system.
- Supports the Head: Academic Operations in supervising the Customer Relations Centre team and providing them (and others) with training as and when required.
- Carries out an in-depth analysis of student query trends and customer satisfaction survey feedback with the respective stakeholders to identify items that require action or attention and to assess areas of success for continued improvement and development purposes.
- Consults with the Head: Academic Operations to ensure that the Customer Relations Centre is adequately staffed during the Centre's operating hours so as to facilitate and promote the smooth running of the Centre.
- Supports members of the Customer Relations Centre team to ensure and drive the efficient resolution of student queries.
- Supports and collaborates with other members of the Academic Operations team to ensure the efficient running of the Academic Operations department as a whole.
- Ensures compliance to The Protection of Personal Information Act (POPIA) legislation relevant to the Customer Relations Centre.
- Provides support to the team via performance management and management of leave.
- Drives product and policy knowledge within the Customer Relations Centre in order to ensure that students are advised correctly.

**Competencies required**:

- Advanced Interpersonal and Communications skills
- Computer Proficiency
- Planning & Time Management

  • Customer Relations Officer

    6 months ago

    Roodepoort, South Africa IIE MSA and IIE Varsity College Full time

    **Direct Reporting Line**: Senior Customer Relations **IIE MSA**, since April 2019 we are part of The Independent Institution of Education (The IIE), a leader in the higher education sphere. The IIE is internationally recognised by the British Accreditation Council. IIE MSA, located on a 100-hectare campus in Ruimsig, Johannesburg, in the province of...

  • Senior Labour Relations Manager

    1 month ago

    Roodepoort, Gauteng, South Africa Dymaxa Recruitment Full time

    Job Summary:Dymaxa Recruitment is seeking a highly skilled Senior Labour Relations Manager to join their team. This role will involve providing legal interpretation and advice to the General Secretary and Bargaining Council Staff.About the Role:The Senior Labour Relations Manager will be responsible for managing staff in various regions, reviewing and...

  • Senior Labour Relations Expert

    1 week ago

    Roodepoort, Gauteng, South Africa Dymaxa Recruitment Full time

    Job DescriptionDymaxa Recruitment is seeking a highly skilled Senior Labour Relations Expert to join our team in the Johannesburg region. As a key member of our dynamic team, you will be responsible for managing staff and providing legal interpretation and advice to the General Secretary and Bargaining Council Staff.About the RoleWe are looking for a...

  • Security/customer Care Officer

    2 months ago

    Roodepoort, South Africa Tafelberg Furniture Stores Full time

    **SECURITY/CUSTOMER CARE OFFICER** We are currently seeking to employ a Security/Customer Care Officer for our Roodepoort/Hillfox branch. - Meeting customers at the door - Checking invoices and scanning out products before customer leaves the store - Directing customers to correct salesperson - Patrolling of grounds/shop floor - Conducting searches -...

  • Senior Admissions Officer

    7 hours ago

    Roodepoort, South Africa IIE MSA and IIE Varsity College Full time

    **Direct Reporting Line**: Head: Academic Operations IIE MSA, formerly known as Monash South Africa, was founded in 2001 by Monash University. Since April 2019 we are part of The Independent Institution of Education (The IIE), a leader in the higher education sphere. The IIE is internationally recognised by the British Accreditation Council. IIE MSA,...

  • Senior Admissions Officer

    7 months ago

    Roodepoort, South Africa IIE Varsity College , IIE Vega and IIE MSA Full time

    **Direct Reporting Line**: Deputy Head: Academic Operations **IIE MSA**, since April 2019 we are part of The Independent Institution of Education (The IIE), a leader in the higher education sphere. The IIE is internationally recognised by the British Accreditation Council. IIE MSA, located on a 100-hectare campus in Ruimsig, Johannesburg, in the province of...

  • Customer Relationship Ambassador

    1 month ago

    Roodepoort, Gauteng, South Africa EC Security Full time

    We are seeking a dedicated Customer Relationship Ambassador to play a vital role in ensuring client satisfaction and maintaining healthy relationships with our customers.This position is responsible for proactively managing client interactions, conducting courtesy calls, and resolving any issues they may have. Key responsibilities include:• Contacting...

  • Security/customer Care Officer

    7 months ago

    Roodepoort, South Africa Tafelberg Furniture Stores Full time

    SECURITY/CUSTOMER CARE OFFICER We are currently seeking to employ a Security/Customer Care Officer for our Roodepoort/Hillfox branch. - Meeting customers at the door - Checking invoices and scanning out products before customer leaves the store - Directing customers to correct salesperson - Patrolling of grounds/shop floor - Conducting searches - Opening...

  • Quality Assurance Officer

    7 hours ago

    Roodepoort, South Africa SURUZZAMAN Full time

    The Quality Assurance Officer will offer support to the management team, by performing daily inspections on incoming and outgoing products at the various loading and packing depot locations. The Quality Assurance Officer will need to accurately and timeously, record inspection and trial data and assist the quality management team with quality investigations....

  • Security/customer Care Officer

    3 days ago

    Roodepoort, South Africa Tafelberg Furniture Stores Full time

    SECURITY/CUSTOMER CARE OFFICER We are currently seeking to employ a Security/Customer Care Officer for our Roodepoort branch. - Meeting customers at the door - Checking invoices and scanning out products before customer leaves the store - Directing customers to correct salesperson - Patrolling of grounds/shop floor - Conducting searches - Opening and...

  • Customer Relationship Manager

    3 weeks ago

    Roodepoort, Gauteng, South Africa EC Security Full time

    We are seeking a dedicated professional to play a vital role in ensuring client satisfaction and maintaining a healthy relationship with our customers at EC Security.Key Responsibilities:Contact clients to ensure continued satisfaction with our services.Address and resolve client issues professionally and efficiently.Proactively manage client relationships,...

  • Admissions Officer

    4 months ago

    Roodepoort, South Africa IIE Varsity College , IIE Vega and IIE MSA Full time

    **Direct Reporting Line**: Head Academic Operations IIE MSA, since April 2019 we are part of The Independent Institution of Education (The IIE), a leader in the higher education sphere. The IIE is internationally recognised by the British Accreditation Council. IIE MSA, located on a 100-hectare campus in Ruimsig, Johannesburg, in the province of Gauteng. In...

  • Office Administrator

    7 months ago

    Roodepoort, South Africa Gadget Boss Full time

    **About Us**: Gadget Boss Pty is a dynamic and fast-growing retail/e-commerce company dedicated to providing high-quality products and exceptional customer service. We are seeking a detail-oriented and organized Office Administrator to join our team and support our daily operations. Position Overview: As the Office Administrator, you will be the backbone of...

  • Residence Officer

    6 months ago

    Roodepoort, South Africa IIE Varsity College , IIE Vega and IIE MSA Full time

    **Direct Reporting Line**: Senior Residence Officer **IIE MSA**, since April 2019 we are part of The Independent Institution of Education (The IIE), a leader in the higher education sphere. The IIE is internationally recognised by the British Accreditation Council. IIE MSA, located on a 100-hectare campus in Ruimsig, Johannesburg, in the province of...

  • Group She Officer

    7 months ago

    Roodepoort, South Africa Fidelity Services Group Full time

    **Position: Group SHE Officer** **Reporting to**:Group SHE Manager** **Overall Purpose of the Job**: The purpose of the position is to provide leadership and assistance to Management throughout the Group to implement the SHE Management System and drive cultural change, with the objective of minimizing accidents, injuries, and environmental damage through...

  • Logistics / Dispatch Officer

    3 months ago

    Roodepoort, South Africa Gadget Boss Full time

    Gadget Boss is a leading ecommerce company dedicated to delivering exceptional service and products to our customers. We pride ourselves on our commitment to innovation, efficiency, and excellence. We are currently seeking a motivated and detail-oriented Logistics / Dispatch Officer to join our dynamic team. As a Logistics / Dispatch Officer, you will play...

  • Office Administrator

    2 months ago

    Roodepoort, South Africa Gadget Boss Full time

    **About Us**: Gadget Boss Pty is a dynamic and fast-growing retail/e-commerce company dedicated to providing high-quality products and exceptional customer service. We are seeking a detail-oriented and organized Office Administrator to join our team and support our daily operations. Position Overview: As the Office Administrator, you will be the backbone of...

  • Returns Officer

    6 months ago

    Roodepoort, South Africa Gadget Boss Full time

    **About us** We are professional, agile, and fast-paced. Our work environment includes: - Modern office setting Our growing company is seeking a highly skilled and motivated warehouse returns officer to join our team. With a minimum of 1 year of experience in the returns department within the retail industry and a Grade 12/Matric certificate, you will...

  • Senior Assessment Officer

    6 months ago

    Roodepoort, South Africa IIE MSA and IIE Varsity College Full time

    **Direct Reporting Line**: Deputy Head: Academic Operations **IIE MSA**, since April 2019 we are part of The Independent Institution of Education (The IIE), a leader in the higher education sphere. The IIE is internationally recognised by the British Accreditation Council. IIE MSA, located on a 100-hectare campus in Ruimsig, Johannesburg, in the province of...

  • Officer Fleet Services

    22 hours ago

    Roodepoort, South Africa SURUZZAMAN Full time

    **INTRODUCTION **: To provide a high-quality service orientated one stop Fleet Management solution **Minimum Requirements** Qualification(s) Relevant B Degree in Fleet management or equivalent Related Experience: 5 years Relevant Fleet Management experience **Skills and Competencies** Skills, Competencies and Knowledge required: - Integrity - Honesty -...