Content Agent

7 months ago

Cape Town, South Africa Zando Full time

Zando was founded in 2012 and since then has grown exponentially to become South Africa's biggest online fashion store. Zando forms part of the Jumia Group, the leading e-commerce platform in Africa. With over 1 billion people and 500 million internet users in Africa, Jumia believes that e-commerce is making people's lives easier by helping them shop and pay for millions of products at the best prices wherever they live. E-commerce is also creating new opportunities for SMEs to grow, and job opportunities for a new generation to thrive. With over 5,000 employees in more than 10 countries in Africa, Jumia is led by top talented leaders offering a great mix of local and international talents and is backed by very high-profile shareholders. Jumia is committed to creating sustainable impact in Africa and offers unique opportunities in a vibrant and booming environment, creating new jobs, new skills, and empowering a new generation.

Are you someone who meticulously ensures content quality with a keen eye for detail? Do you thrive in a fast-paced environment where your critical thinking and expertise are valued? If this sounds like you, we invite you to join us as a Content Agent for an exciting 6-month role

**WHAT YOU WILL BE DOING**:

- Quality check all online items to ensure accuracy in images, descriptions, prices, and categories, minimizing returns and customer queries.
- Moderate Customer Reviews to ensure compliance with website guidelines.
- Review pending product compliance and manage quality control for IP infringement cases.
- Monitor luxury brands and daily checks for counterfeit products, ensuring adherence to SLAs.
- Review product content for regulatory compliance.
- Collaborate within the Zando Content team to create original and compelling content for all products.
- Update content templates regularly to ensure dynamic and informative content.
- Ensure timely publication of products on all internal systems.
- Support the Studio Manager with content-related tasks.

**WHAT WE ARE LOOKING FOR**:

- Grade 12 / Matric qualification.
- Proficiency in Microsoft Excel, Word, or similar software.
- Minimum of 1 year of content writing experience.
- SEO knowledge is advantageous.
- Detail-oriented with problem-solving skills and effective communication.
- High level of creativity and ability to work collaboratively in a team.
- In-depth knowledge of clothing and apparel terms.
- Ability to work under pressure and prioritize tasks effectively.
- Positive attitude and willingness to contribute to team goals.

**WE OFFER**:

- An entrepreneurial yet structured environment for personal and professional growth.
- A chance to make a significant impact in building Africa's e-commerce sector.
- Opportunity to work with a highly professional and dynamic team.
- This appointment will be made in accordance with the Company's Employment Equity Plan and preference will be given to people from Designated Groups and people with a disability, provided such job applicants meet the inherent criteria of the vacancy.

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