Business Trainer

3 weeks ago


Cape Town, South Africa ABC Worldwide Full time

The primary responsibility of this role is to enable knowledge transfer solution by undergoing product/process /systems training (may include onsite training) and delivering the same to the new joinees in a specific process.

The job also includes development of training curriculum (modules, manual, participant guide etc) gathering TNI; enabling module changes/ updates and evaluating the effectiveness of the training programs.

The primary interactions would include coaching and mentoring of the associates attending the training apart from periodic reporting of all the above to the Operations owner /Training leader.

**Essential Functions**
- Ensure that the successful knowledge transfer is facilitated through the signed off DTP’s (desktop procedures)
- Deliver training to associates.
- Design and/or prepare training/instructional materials, teaching aids and devices
- Ensure all training activities and materials meet with relevant organizational and statutory policies
- Update Training curriculum on an ongoing basis
- Organize training venues, logistics, transport, as required to achieve efficient training attendance and delivery.
- Maintain and create Training MIS and reports
- Ensure that the assigned targets are met in accordance with SLAand Internal standards
- Ensure that the training quality is in compliance with predefined parameters as defined by Process Excellence
- Ensure adherence to established attendance schedules

**Performance parameters**
- Successful knowledge transfer
- Quality content development
- Training Quality
- Module Adherence
- Attendance
- Schedule Adherence

Any other essential function that may occur from time to time as directed by the Supervisor.
- High School Graduate
- Minimum 2 Years of work experience in BPO/ Utilities industry.

**Job Type**: Permanent

**Salary**: R10,000.00 - R11,000.00 per month

Ability to commute/relocate:

- Cape Town, Western Cape: Reliably commute or planning to relocate before starting work (required)

Application Deadline: 2023/01/20



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