Account Manager, Customer Connect

7 months ago


Johannesburg, South Africa London Stock Exchange Full time

**Role Purpose**

This position is responsible for maintaining deep customer relationships to drive account revenue retention and growth. By collaborating with internal partners, the Account Manager delivers exceptional service and a valuable solution. The position will manage a defined book of business aligned by customer segment within a geography and will be accountable for the commercial close of all deals. You will also open up larger solution opportunities and introduce Solution and Proposition Sales.

**Role Responsibilities**
- Demonstrate deep understanding of the customer decision maker's strategies, priorities and needs
- Maintain solid knowledge of Refinitiv propositions to initiate conversations and raise interest
- Build and embed a long-term trusted advisor relationship within assigned accounts
- Drive growth by expanding Refinitiv footprint within their accounts
- Focus on maintaining overall customer engagement and expanding and retaining managed net revenue
- Lead all commercial activities within accounts, owning the end to end customer relationship
- Drive efficiency in account administration (especially for lower value and growth potential accounts)
- Manage internal and external partners and maintain networks to negotiate and close deals
- Accountable and responsible for simple order taking

**Emerging & Growth Model**
- Manage an assigned Growth accounts book on a proactive basis
- Account Managers may also manage a pooled book of accounts on a reactive basis
- All Account Managers in Emerging and Growth segments are in charge of revenue retention (primarily), sales, and administration of their accounts

**Qualifications and Experience Required**
- Strong understanding of customers and their business model and workflows
- Prior financial sector experience within the customer segment
- Strong product knowledge
- Relationship building skills
- Sophisticated selling skills (identity, develop and articulate a complex proposition/consultative selling)
- Strong negotiation skills
- Superior interpersonal skills, ability to develop and execute a sales plan, ability to use a variety of technology with a high level of proficiency
- Problem solving skills: ability to understand, articulate, structure and solve client needs
- Presentation and communication skills: ability to deliver presentations and communicate at all levels within an organization
- Ability to collaborate with other team
- University/college degree, equivalent experience may be considered depending on position/department, advanced degree may be preferred
- Significant work experience in applicable industry and knowledge of customer workflow required
- Proven account management, sales or marketing experience in a customer facing environment required
- Customer relationship management required across various levels within matrix

LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.

Our purpose is the foundation on which our culture is built. Our values of **Integrity, Partnership **, **Excellence **and **Change **underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.

Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce. You will be part of a collaborative and creative culture where we encourage new ideas and are committed to sustainability across our global business. You will experience the critical role we have in helping to re-engineer the financial ecosystem to support and drive sustainable economic growth. Together, we are aiming to achieve this growth by accelerating the just transition to net zero, enabling growth of the green economy and creating inclusive economic opportunity.

LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.

We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone's race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.

Job ID R0085559



  • Johannesburg, South Africa LSEG (London Stock Exchange Group) Full time

    Role Purpose This position is responsible for maintaining deep customer relationships to drive account revenue retention and growth. By collaborating with internal partners, the Account Manager delivers exceptional service and a valuable solution. The position will manage a defined book of business aligned by customer segment within a geography and will be...

  • Product Manager

    7 days ago


    Johannesburg, South Africa Elite Search and Selection Full time

    Gauteng, JHB - Northern Suburbs - R 50 000 - R 80 000 Monthly Cost To Company- Location: Johannesburg North Role: Product Manager - Connectivity Company: Hugely successful and well established ISP offering an innovative and dynamic environment brought about by highly effective and passionate teams. - Are you a tech-savvy individual who's passionate about...

  • Product Manager

    6 days ago


    Johannesburg, South Africa Elite Search Full time

    Are you a tech-savvy individual who's passionate about building seamless digital experiences? Do you have a knack for problem-solving and an eye for detail? If yes, then we've got the perfect opportunity for you! Our client is looking for a talented Product Manager for their Connectivity Product Suite to join their dynamic team. As the Product Manager for...

  • Product Manager

    7 days ago


    Johannesburg, South Africa Elite Search and Selection Full time

    Gauteng, JHB - Northern Suburbs - R 30 000 - R 50 000 Monthly Cost To Company- Location: Johannesburg North Role: Junior Product Manager - Connectivity Company: Hugely successful and well established ISP offering an innovative and dynamic environment brought about by highly effective and passionate teams. - Are you a tech-savvy individual who's passionate...


  • Johannesburg, South Africa Microsoft Full time

    With over 17,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft’s end-to-end customer experience. Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services, but also...


  • Johannesburg, Gauteng, South Africa Quality Connect Staffing Full time

    We are currently seeking a Sales and Account Development Specialist to join our Quality Connect Staffing team in South Africa.This role comes with a competitive salary package of R15,000 (basic) + R8,500 (car allowance) + Provident Fund + Un-capped Commission.About the Job:Duties & ResponsibilitiesDuties & Responsibilities:Accountability for achieving...

  • General Manager

    5 months ago


    Johannesburg, South Africa MTN Full time

    The GM - Connected Enterprise Solutions is responsible for leading the design, development and implementation of the Mobile and Fixed Product & Solutions strategy, by engaging with Business and the Market to grow MTN’s revenue, market share, portfolio of products and capabilities and overall offering. They will be responsible for the management and...


  • Johannesburg, South Africa Microsoft Full time

    Public Sector CSAM **Responsibilities**: Customer Relationship Management - Creates strategic relationships with key customer stakeholders (e.g., Line-of-Business leaders, Information Technology Directors, Chief Technical Office [CTO], Chief Innovation Officer [CIO]), partners, and technical professionals through a team of more junior Customer Success...


  • Johannesburg, Gauteng, South Africa Quality Connect Staffing Full time

    Key ResponsibilitiesIn this Accounts Receivable Manager role, you will oversee the entire accounts receivable process, from invoicing to collections. You will work closely with customers to resolve any issues and ensure that payments are made on time.This position requires strong leadership and organizational skills, as well as excellent communication and...


  • Johannesburg, South Africa Microsoft Full time

    With over 17,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft’s end-to-end customer experience. Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services, but also...


  • Johannesburg, Gauteng, South Africa Global Connect Recruitment Full time

    **Job Title:** Customer Service RepresentativeAbout the Role:We are seeking a highly motivated and results-driven Customer Service Representative to join our team at Global Connect Recruitment. As a key member of our sales team, you will be responsible for selling life insurance telephonically and achieving sales targets.About You:To succeed in this role,...


  • Johannesburg, Gauteng, South Africa Quality Connect Staffing Full time

    Are you a driven sales professional looking to take your career to the next level? Do you have a passion for delivering results-driven solutions that exceed customer expectations?As a Regional Business Growth Manager at Quality Connect Staffing, you will play a critical role in driving revenue streams, profitability, and volume growth for our direct accounts...


  • Johannesburg, South Africa The Coca-Cola Company Full time

    **What You will Do For Us** The Consumer and Shopper Connections Senior Manager will drive the thinking on the consumer and shopper experience in each category: - How to design marketing around End to End consumer journey and shopper path to drive greater conversion, focusing on experience orchestration and experience consistency - Connecting the brand...


  • Johannesburg, Gauteng, South Africa Quality Connect Staffing Full time

    Job OverviewQuality Connect Staffing seeks a seasoned Mixing Supervisor to oversee production processes in our dynamic manufacturing environment.This pivotal role requires the successful candidate to ensure seamless operations, uphold quality standards, and effectively manage staff. The ideal candidate will possess strong leadership skills, a keen eye for...

  • Sr Manager

    2 weeks ago


    Johannesburg, South Africa Tata Communications Full time

    Position Summary | Key Responsibilities and Tasks Responsible for incremental gross & net revenue Responsible for NPS Handle escalations and manage support from different levels. Develop strong relationships with customers, connecting with key business executives and stakeholders. Identify new business opportunities among existing customers. liaise with...


  • Johannesburg, South Africa Oneway Connect Full time

    **Key Responsibilities**: - Build and maintain client relationships, fostering collaboration and flawless execution of plans. - Develop and implement strategic media plans based on client direction and media research. - Synthesize information effectively to guide campaign development and execution. - Understand client products/services and communicate key...


  • Johannesburg, South Africa Structureit Full time

    DealX is a fast-growing fintech B2B SaaS business and we are on a mission to streamline the lifecycle of structured product & private asset deals - we believe things can be simpler. Our offices are in the US, UK, South Africa, Mauritius and New Zealand and while our primary market is the United States, we are also growing our European client base. **Focus...


  • Johannesburg, South Africa Jobted ZA C2 Full time

    - To adhere to all Vox policys, processes and procedures created by Exco to be followed correctly to ensure the ultimate customer service experience. - To identify, prioritize and resolve incidents or requests of service requests received from customers in need of resolution to their problems. - To monitor, track and coordinate all Connectivity Support...


  • Johannesburg, South Africa Jobted ZA C2 Full time

    - To adhere to all Vox policys, processes and procedures created by Exco to be followed correctly to ensure the ultimate customer service experience. - To identify, prioritize and resolve incidents or requests of service requests received from customers in need of resolution to their problems. - To monitor, track and coordinate all Connectivity Support...


  • Johannesburg, South Africa Vox Telecommunications Full time

    To adhere to all Vox policys, processes and procedures created by Exco to be followed correctly to ensure the ultimate customer service experience.To identify, prioritize and resolve incidents or requests of service requests received from customers in need of resolution to their problems.To monitor, track and coordinate all Connectivity Support functions...