Sr Manager

3 weeks ago


Johannesburg, South Africa Tata Communications Full time

Position Summary | Key Responsibilities and Tasks
Responsible for incremental gross & net revenue
Responsible for NPS
Handle escalations and manage support from different levels.
Develop strong relationships with customers, connecting with key business executives and stakeholders. Identify new business opportunities among existing customers.
liaise with cross-functional internal teams to improve the entire customer experience
keeping our clients satisfied and engaged with TCTS products and services
Develop trusted advisor relationships with key accounts, customer stakeholders and executive sponsors
Act as a SPOC for customer requirements and escalations
Should have good experience in Telecom industry

Location

**Location**: Johannesburg, South Africa

**Work Type**: Work from office

Qualification
Preferably BE or B.Tech from recognized university



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