Bentley Application Support Specialist

4 months ago

Johannesburg, South Africa Hatch Full time

**Requisition ID**:93118

**Job Category**:Information Technology

**Location**:Johannesburg, Gauteng, South Africa

Join a company that is passionately committed to the pursuit of a better world through positive change. With more than 65 years of business and technical expertise in mining, energy, and infrastructure, our 10,000 colleagues in 150 countries tirelessly work toward bettering the industries in which we operate. With practical solutions that are safe, innovative and sustainable, we think globally while acting locally. Are you looking for an opportunity to join a diverse group of professionals who are committed to remaining exceptional? We look forward to hearing from you.

As part of our Shared Services group, comprised of Finance, Marketing, Communications, Human Resources, Commercial, Legal and Facilities, we support the business achieve their goals through a range of strong technical capabilities. We ensure delivery of services through the skills of our people, methodologies, and systems.

**Position: Bentley Civil Application Support Specialist**

Looking to take the next step in your career? Hatch is currently seeking a highly **Bentley Civil Application Support Specialist** and Admin to join the Digital group in Johannesburg, South Africa

Digital solutions have become a key component of the strategic direction and vision of today’s modern organizations. Hatch is at the forefront of successfully implementing emerging digital services into our clients’ projects and operations that can unlock a step change in their performance.

Join our diverse team and award-winning culture and be part of our clients’ digital transformation journey by working to define the best methods and making sure they are supported by the right technology and an enabled workforce. This journey will lead to improve project outcomes, being able to leverage the digital twin, systems integration and interoperability, support for decision-making, autonomous execution, and integrated operations and performance centers.

They take direction from the AMS Lead and System Administration Technology Lead, and work closely with the Application Development teams.

They work with the global Technical Implementation Specialists and relevant Product Managers to understand the requirements for each system used on a specific project in resolving technical issues.
- Read, interpret and understand CAD standards from various sources and integrate requirements into OpenRoads\OpenRail workspaces.
- Manage, support, and resolve complex software, vendor, and proprietary technical issues.
- Assist in preparing and providing examples and datasets to the vendor as part of service ticket submissions and working with the vendor to have issues resolved.
- Maintain system documentation.
- Maintain current knowledge of relevant technologies as assigned.
- Collaborate and interact with various stakeholders including the ICT team.
- Plan and coordinate testing changes, upgrades, and new services, ensuring systems will operate correctly in current and future environments.
- Willing to work after hours as part of a global team.
- Adhere to standards and processes for systems in Hatch.
- Responsible for the process from Development to Production release

**Key experience**:
**Skills**
- Understand how OpenRoads and\or OpenRail Designer tools are effectively applied in a real-world environment.
- Configuration\setup of OpenRoads\OpenRail workspaces. Ie Bentley configuration syntax, dgnlibs, annotation groups, sheet seed files, feature definitions, feature symbologies and element templates
- Understand software and hardware requirements of varied departmental systems.
- Excellent problem solving/analytical skills and knowledge of analytical tools.
- Display and execute logical and complex troubleshooting methods.
- Excellent verbal, written communication, and ability to work well with others.
- Teamwork: Working together to achieve organizational and team goals
- Demonstrated soft skills required such as presentation of ideas and ability to clearly articulate the concepts to senior management.
- Ability to effectively interface with technical and nontechnical staff at all organizational levels.
- Ability to work unsupervised and demonstrate progress.
- Desirable additional skills:

- Experience with Azure DevOps, Scrum\Agile software development methodologies and\or Git would be highly regarded.
- Willing to work in the office is highly desirable.

**Experience**
- Minimum 3-5 years’ experience in the Civil Design field
- Experience with at least one of the following Design Tool platforms:

- OpenRoads Designer
- OpenRail Designer
- Exposure to any of the following enterprise systems: Bentley ProjectWise, MS SharePoint
- Experience with configuring OpenRoads\OpenRail to client specified standards is highly desirable.
- Programming experience or experience with the MicroStation and OpenRoads SDK’s is highly desirable.

**Knowledge**
- Bachelor’s d

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