Bentley Application Support Specialist

5 months ago

Johannesburg, South Africa Hatch Full time

**Requisition ID**:93117

**Job Category**:Information Technology

**Location**:Johannesburg, Gauteng, South Africa

Join a company that is passionately committed to the pursuit of a better world through positive change. With more than 65 years of business and technical expertise in mining, energy, and infrastructure, our 10,000 colleagues in 150 countries tirelessly work toward bettering the industries in which we operate. With practical solutions that are safe, innovative and sustainable, we think globally while acting locally. Are you looking for an opportunity to join a diverse group of professionals who are committed to remaining exceptional? We look forward to hearing from you.

We're at the forefront of our clients' digital transformation journey, successfully implementing emerging digital services into our clients' projects and operations that unlock a step change in their performance. Join the team to improve project outcomes, leverage the digital twin, deliver systems integration and interoperability, and support decision-making, autonomous execution, and integrated operations and performance centers.

Looking to take the next step in your career? Hatch is currently seeking a highly motivated Bentley Application Support Specialist - OpenPlant to join the Digital group in Johannesburg, South Africa

Digital solutions have become a key component of the strategic direction and vision of today’s modern organizations. Hatch is at the forefront of successfully implementing emerging digital services into our clients’ projects and operations that can unlock a step change in their performance.

Join our diverse team and award-winning culture and be part of our clients’ digital transformation journey by working to define the best methods and making sure they are supported by the right technology and an enabled workforce. This journey will lead to improve project outcomes, being able to leverage the digital twin, systems integration and interoperability, support for decision-making, autonomous execution, and integrated operations and performance centers.

They take direction from the AMS Lead and System Administration Technology Lead.

They work with the global Technical Implementation Specialists and relevant Product Managers to understand the requirements for each system used on a specific project in resolving technical issues.
- Provide technical support for all enterprise systems and software components in a complex mission critical environment
- Manage, support, and resolve complex software, vendor, and proprietary technical issues
- Perform regular security monitoring to identify any possible intrusions
- Identify proactive solutions for recurring technology occurrences to benefit the business
- Maintain system documentation
- Maintain current knowledge of relevant technologies as assigned
- Maintain SLA, system availability, capacity management and performance KPI
- Collaborate and interact with various stakeholders including the ICT team
- Plan and coordinate testing changes, upgrades, and new services, ensuring systems will operate correctly in current and future environments
- Willing to work after hours as part of a global team
- Undertake integration between various systems using available API's and web services
- Adhere to standards and processes for systems in Hatch
- Responsible for the process from Development to Production release

Key experience:
**Skills**:

- Understand software and hardware requirements of varied departmental systems
- Excellent problem solving/analytical skills and knowledge of analytical tools
- Display and execute logical and complex troubleshooting methods
- Excellent verbal, written communication, and ability to work well with others
- Teamwork: Working together to achieve organizational and team goals
- Demonstrated soft skills required such as presentation of ideas and ability to clearly articulate the concepts to senior management
- Ability to effectively interface with technical and nontechnical staff at all organizational levels

Experience
- Minimum 3-5 years’ experience in the Information Technology field
- Experience with at least one of the following Design Tool platforms:

- OpenPlant
- Engineering Data Manager
- Experience on failover, high availability, disaster recovery, business continuance
- Experience in process automation, best practice approach, technology efficiency, and effectiveness
- Experience with SQL query development databases
- Exposure to any of the following enterprise systems: SAP, OpenText Content Server, Bentley ProjectWise, MS SharePoint
- Exposure to Azure DevOps

Knowledge
- Bachelor’s degree or equivalent combination of education, training or work experience

Key design software experience:

- OpenPlant Modeler
- OpenPlant Support Engineering
- OpenPlant Isometrics Manager
- OpenPlant PID
- PlantSight

Why join us?
- Develop innovation partnerships
- Think locally, work globally
- Engage with people who make a difference

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