Call Centre Agent

**RESPONSIBILITIES** - Handle and resolve customer complaints - Provide customers with product and service information - Effectively deal with job stress, angry callers, and upset customers - Answer calls professionally - Respond to customer inquiries - Enter customer information and update - Process Orders accurately - Identify and escalate priority...

Western Cape, CPT - Northern Suburbs - R 8000 - R 14000 Monthly Basic Salary (Negotiable) NSubs Call Centre Consultant Our client wants an Agent from the Hospitality industry to support clientele NSubs Call Centre Consultant Our client wants an Agent from the Hospitality industry to support clientele Matric essential Qualification in the Call Centre...

**Main Purpose of the Job**: The Connect division in Cape Town currently has vacancies for a Sales Support Administrator reporting to the Back Office Team Manager, who will be responsible for providing sales administrative and customer support. **Job Output**: Provide administrative support to the Sales Contact Centre Team, to meet minimum performance...

Western Cape, CPT - Northern Suburbs - R 40000 - R 52000 Monthly Basic Salary (Negotiable) N/Sub Cape Town Manager needed for a Call Centre in Fin / Insurance administration and correspondence - N/Sub Cape Town Manager needed for a Call Centre in Fin / Insurance administration and correspondence - Matric or equivalent - 6 -8 years' experience in the...

The main purpose of the role is to ensure that the departmental fraud prevention objectives are met. To manage, mitigate and prevent any fraudulent activity by being vigilant, meticulous and attentive. You will be required to deliver superior client services. - Detect and minimize fraudulent account activity - Timeously working disputes to meet statutory...

**RESPONSIBILITIES**: - Identify possible webchat errors and report them to management. - Update trader’s information on the Call centre portal. - Identify and escalate priority issues to relevant department. - Follow up on traders/ customer’s chats. - Being able to report their daily duties on a monthly basis. - Proven ability to build traders...

The Dialler Administrator is responsible for overseeing the smooth functioning of the Dialler system within the Contact Centre Operations. This includes overseeing campaign loads, dialing frequency, dialing attempts and continuous dialing optimization. The Dialler Administrator will be responsible for ensuring there is a constant workflow for Contact Centre...

This role will be accountable for the successful output of the following performance areas: **Manage daily operations**: - Supervise, lead and performance manage a team of agents - Drive and manage client service objectives and call times - Ensure correct procedures are followed and give direction to employees on what to do and how to improve - Support...

We have exciting & challenging positions available for individuals who are highly meticulous and experienced, who enjoys working in a performance driven environment. The purpose of the Contact Centre Consultant is to provide immediate call solutions to Customers in an efficient manner and with a positive attitude, thereby portraying a professional company...

**Job purpose** **Performance** - Achieve agreed upon targets and outcomes as directed by management within schedule - Reach out to customers through cold calling of pre-qualified leads to promote and sell private label card account; and/or process customer initiated accounts - Establish, develop and maintain positive business and customer relationships...

The main purpose of the role is to telephonically contact delinquent/arrear customers to make a suitable payment arrangement to achieve the business objectives. **Main Activities**: **Outbound SLA and work queues** - Servicing outbound calls effectively - Achieve daily collections targets and monthly KPA targets **Payment Negotiations** - Effective...

JOB PURPOSE The main purpose of the role is to action and resolve Collections queries via telephone to meet the Collections objectives of the business. **Main Activities**: - Dealing with outbound calls - To rehabilitate accounts in an efficient and professional manner - To advise customers on product, legislative and account related queries - To achieve...

**Main Purpose of the Job**: The Mweb Sales division in Cape Town currently has a vacancy for a Quality Assessor reporting to the Process and Quality Manager. The primary objective of the Quality Accessor is to enhance customer experience and ensure agents compliance by assessing call center calls according to set outcomes. The Quality Accessor is...

**MAIN PURPOSE OF THE JOB**: - To attend quality assurance calibration sessions to ensure consistency of monitoring and evaluation processes - Assist the training department where required to support the overall Quality assurance process - To build an open, honest and transparent route of communication between Quality Assurers, Agents, Team Managers, and...

Grab this opportunity where you will be given the chance to study and work **AT THE SAME TIME**! We are offering a 12 month Learnership programme where successful applicants will attend classroom-based training combined with practical on-the-job work experience in our Customer Services team to obtain a nationally recognised qualification in Contact Centre...

**Description**: **Here’s what you can expect to be doing in the role**: Meeting sales objectives and revenue targets Ensure that the agreed sales and revenue targets are achieved in line with business requirements Meet operational and quality efficiencies Consistently reach performance targets and standards relating to productivity, adherence, turnaround...

Our client is an established upmarket auto-electrical and mechanical workshop, and they are looking for a well-spoken, fully bilingual person to manage their breakdown centre. You will be responsible for taking detailed breakdown responses and arranging Technicians, Tow trucks or third-party suppliers to make a call out. You will need to be organised, and...

My client is seeking a Senior Bookkeeper but not limited to. If you tick all the boxes, please apply! **Responsibilities**: - Keeps books and accounting records of financial transactions - Reconciles and balances all accounts such as bank, debtors and creditors. - Verifies, allocates and posts details of business transactions - Reconciliations such as...

The client business product offering has grown significantly over the years which has led to the development of the face to face distribution channel. The incumbent of this newly created position will be responsible for growing and developing the business insurance portfolio. **The key outputs for this role are as follows**: New Business sales Client...

The client business product offering has grown significantly over the years which has led to the development of the face to face distribution channel. The incumbent of this newly created position will be responsible for growing and developing the business insurance portfolio. **The key outputs for this role are as follows**: New Business sales Client...