Collections Agent

2 weeks ago

Northern Suburbs, South Africa Tenacity Financial Services Full time

JOB PURPOSE

The main purpose of the role is to action and resolve Collections queries via telephone to meet the Collections objectives of the business.

**Main Activities**:

- Dealing with outbound calls
- To rehabilitate accounts in an efficient and professional manner
- To advise customers on product, legislative and account related queries
- To achieve customer satisfaction at all times
- To action customer instructions in an efficient and timorous manner
- To action administrative requirements related to customer account management

**Payment Negotiations**
- Negotiate payments from customers following the call script within dialler time
- Advising customers of their arrear status and making suitable payment arrangements within the set guidelines to achieve a payment target
- To rehabilitate and educate customers with regards to their payment profile
- Prevent account roll forward, reduce account balance in the respective service

**Adherence**
- Adhere to workforce schedule i.e. lunch and body breaks
- Adhere to all Company Policies and Procedures i.e. Absence Management, House Rules, Disciplinary Policy as set out by the business

**Experience**
- Must have at least 12 months collections experience in the call centre environment

**Qualification**
- Must have a Senior Certificate - Grade 12

**Functional Knowledge and Skills**
- Software: Must be efficient in Account Management Debtor Systems
- Excellent verbal & written communication skills
- Strong problem solving and negotiation skills
- Understanding of the Retail Credit Account Management business
- Ability to work in a highly competitive and dynamic environment
- Computer literacy; must be efficient, Account Management Debtor Systems
- Available to work shifts and alternate Saturdays

**Personality Attributes**:

- Enthusiastic
- Dynamic
- Driven & Goal orientated
- Flexible
- Take ownership of tasks
- Self motivated
- Shows initiative
- Enjoys a challenge
- Thinks outside the box

**No late submissions will be accepted.

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