Quality Assurer

2 weeks ago


Northern Suburbs, South Africa Tenacity Financial Services Full time

**MAIN PURPOSE OF THE JOB**:

- To attend quality assurance calibration sessions to ensure consistency of monitoring and evaluation processes
- Assist the training department where required to support the overall Quality assurance process
- To build an open, honest and transparent route of communication between Quality Assurers, Agents, Team Managers, and Management for overall quality improvement management

**KEY ACCOUNTABILITIES**:

- Perform quality assessments, Agent coaching (where required) and inform Team Managers and Management of findings
- Participate in the design of quality assurance formats and quality standards
- Use quality monitoring data to report quality performance at team and individual level
- Provide coaching feedback to Agents on quality assurance outputs
- Provide feedback to Team Managers and Managers on the coaching
- To provide up-to-date and on-time quality assurance statistics to manage the Contact Centre outputs enabling the delivery of superior customer service within SLA targets for Operations areas
- Assist Compliance with interaction monitoring for compliance related items

**Technical and Functional Knowledge and Skills**:

- Fluency in Zulu, Xhosa or Tswana is a requirement
- Understanding of the Retail Credit Account Management business
- Strong communication (both verbal and written) and customer service skills
- Computer literate
- Ability to work in a highly competitive and dynamic environment
- Efficient in Microsoft Office

**Essential Qualifications and Experience**:

- Must have a Senior Certificate - Grade 12
- Exposure to the QA environment will be advantages
- Must be numerate and have strong attention to detail



  • Southern Suburbs, South Africa Glasshouse Recruiting Full time

    Full Time _Southern Suburbs_, _Western Cape_ February 2, 2024 - March 2, 2024 Healthcare - Infection Prevention & Control Manager - Quality Assurance Manager **Job Overview**: **Requirements**: - Current registration with SANC as a General Nurse - Post Basic Diploma or equivalent in Critical Care, Infection Control and Occupational Health - Minimum 2...


  • Northern Suburbs, South Africa E&D Recruiters Full time

    Automotive Project Manager is required for an international company in Cape Town. BEng or Master’s (Mechanical or Electrical or Mechatronic Engineering). 7-10 years of proven experience as PM in the automotive industry. **Automotive Project Manager (Mechanical/ Electrical/Mechatronic Engineering)** Cape Town Minimum requirements and experience: - BEng...


  • Northern Suburbs, South Africa Tenacity Financial Services Full time

    Grab this opportunity where you will be given the chance to study and work **AT THE SAME TIME**! We are offering a 12 month Learnership programme where successful applicants will attend classroom-based training combined with practical on-the-job work experience in our Customer Services team to obtain a nationally recognised qualification in Contact Centre...

  • Cath Lab Manager

    1 week ago


    Northern Suburbs, South Africa Careforce recruitment Full time

    **Cath Lab Unit Manager.** Our client, a private hospital in the northern suburbs of Cape Town, are looking for a Cath Lab Unit Manager. The Unit Manager will be responsible for coordinating improved quality nursing care by ensuring compliance to professional and ethical practice. You will be responsible for monitoring and ensuring that nursing care and...


  • Northern Suburbs, South Africa MHR Full time

    **Job Advert Summary**: Our client, a leader in the healthcare industry, is urgently looking for a **Registered Nurse Clinical Facilitator** or **Mentor **with** **theatre experience.** This is a** **3 month contract** **opportunity (with the possibility of an extension) at a private hospital in** Plattekloof **in **Cape Town Northern Suburbs **(Western Cape...


  • Northern Suburbs, South Africa MHR Full time

    **Job Advert Summary**: Our client, a leader in the healthcare industry, is urgently looking for an experienced **Registered Nurse Clinical Facilitator** or **Mentor** for a** **3-month contract** **opportunity (with the possibility of an extension) at a private hospital in** Plattekloof **in **Cape Town Northern Suburbs.** Join our dynamic team today to...


  • Northern Suburbs, South Africa MECAD Systems Full time

    Consulting Draughtsperson - 2023-05-25 - 2023-06-24 - Permanent - JHB000179 - Engineering and Technical- Western Cape, CPT - Northern Suburbs - R12 000 - R18 000Company based in Cape Town is looking for a Consulting Draughtsperson to join their team. **Skills**: - 2-3-years relevant experience in the Mechanical Engineering environment. - Understanding of...


  • Northern Suburbs, South Africa MHR Full time

    **Job Advert Summary**: MHR, one of the leading healthcare agencies, is looking for an experienced **Registered Nurse Clinical Facilitator**. This is a** **permanent opportunity** at MHR in **Bellville (Cape Town Northern Suburbs)** in Western Cape province. **BENEFITS**: - Thirteenth cheque - Pension fund membership and subsidy from the company - Medical...


  • Northern Suburbs, South Africa Placement Pros Recruitment Full time

    My client is seeking an Assessor and Facilitator to join their dynamic team. The company is based in Century City in the Western Cape. A relevant qualification in Education, Training, or a related field on NQF 6 and higher Assessor and Moderator certification for NVC (New Venture Creation) qualification on NQF Level 2and NQF Level 4. Assessor and Moderator...

  • Sustainable Energy Quality Engineer

    Found in: beBee S ZA - 2 weeks ago


    Northern Cape, South Africa Green Recruitment Company Full time

    ​Job title: Sustainable Energy Quality EngineerLocation: Northern Cape, South Africa (On-site)Our client is a global IPP who is passionate about reducing the carbon footprint of industry on a global scale & transitioning to cleaner energy by offering innovative solutions to get to a carbon net zero world.ResponsibilitiesBuild partnerships with key...


  • Northern Suburbs, South Africa MECS Africa Full time

    South Africa, Western Cape - Northern Suburbs - (Negotiable) The SHEQ manager is in charge of the health, safety, environment, and quality assurance side of the business, He/ She supervises and coordinates work systems to ensure that the products or services of the company meet the highest quality standards and that the Welfare and working conditions of the...


  • Northern Suburbs, South Africa Vital Health Foods Full time

    Nautilus Pharma is a trusted South African contract manufacturer in the pharma sector with over 75 years’ experience as part of the Vital-Group. The company has gained superior expertise in the development, testing and manufacturing of quality complementary medicines, health supplements and neutraceuticals in a variety of packaging formats and dosage...


  • Northern Suburbs, South Africa Capfin Full time

    We have exciting & challenging positions available for individuals who are highly meticulous and experienced, who enjoys working in a performance driven environment. The purpose of the Contact Centre Consultant is to provide immediate call solutions to Customers in an efficient manner and with a positive attitude, thereby portraying a professional company...

  • New Business Agent

    2 weeks ago


    Northern Suburbs, South Africa Tenacity Financial Services Full time

    **Job purpose** **Performance** - Achieve agreed upon targets and outcomes as directed by management within schedule - Reach out to customers through cold calling of pre-qualified leads to promote and sell private label card account; and/or process customer initiated accounts - Establish, develop and maintain positive business and customer relationships...


  • Northern Suburbs, South Africa Capfin Full time

    We have exciting & challenging positions available for individuals who are highly meticulous and experienced, who enjoys working in a performance driven environment. The purpose of the Contact Centre Consultant is to provide immediate call solutions to Customers in an efficient manner and with a positive attitude, thereby portraying a professional company...

  • Procurement Manager

    1 week ago


    Southern Suburbs, South Africa Bridgena Barnard Personnel Group Full time

    Western Cape, CPT - Southern Suburbs **Procurement Manager / Specialist for a lovely niche market entity in the Western Cape** **Procurement Manager / Specialist for a lovely niche market entity in the Western Cape** Preferred 3+ years in procurement for Polymer components or raw product International auditing experience BRC, GMP, Quality Assurance, and...

  • Director: Institutional Advancement

    Found in: beBee S ZA - 2 weeks ago


    Northern Cape, Kimberley, South Africa Sol Plaatje University Full time

    Sol Plaatje University’s job vacancy, Career and Recruitment Job title : Director: Institutional Advancement jobs in Northern Cape Job Location : Northern Cape, Kimberley Deadline : April 26, 2024 Quick Recommended Links Jobs by Location Job by industries Purpose The purpose of this position is to provide strategic direction and leadership that will...

  • Reports Engineer

    Found in: beBee jobs ZA - 7 days ago


    Eastern Cape - Free State - Gauteng - KwaZulu-Natal - Limpopo - Mpumalanga - North West - Northern Cape - Western Cape - International, South Africa DEEL Full time

    Who we are and what we doDeel is a global team that helps businesses hire anyone, anywhere, easily. Deel consists of more than three thousand self-driven individuals spanning over 100 countries. Our unified yet diverse culture keeps us continually learning and innovating the Deel platform and our products for customers.Companies should be able to hire the...