Late Stage Collections Agent

2 weeks ago


Northern Suburbs, South Africa Tenacity Financial Services Full time

The main purpose of the role is to telephonically contact delinquent/arrear customers to make a suitable payment arrangement to achieve the business objectives.

**Main Activities**:
**Outbound SLA and work queues**
- Servicing outbound calls effectively
- Achieve daily collections targets and monthly KPA targets

**Payment Negotiations**
- Effective negotiation to ensure account rehabilitation in an efficient and professional manner
- Prevent account roll forward, reduce account balance in the respective service

**Customer Service**
- To advise customers on product, legislative and account related queries
- To achieve customer satisfaction at all times
- To action customer instructions in an efficient and timeous manner
- To action administrative requirements related to customer account management

**Adherence**
- Adhere to workforce schedule i.e. lunch and body breaks
- Adhere to all Company Policies and Procedures i.e. Absence Management, House Rules, Disciplinary Policy as set out by the business

**Qualification**:

- Must have a Senior Certificate - Grade 12

**Experience**:

- Must have at least 2 years collections experience in the call centre environment

**Functional Knowledge and Skills**:

- Software: Must be efficient in Account Management Debtor Systems
- Excellent verbal & written communication skills
- Strong problem solving and negotiation skills
- Understanding of the Retail Credit Account Management business
- Ability to work in a highly competitive and dynamic environment

**No late submissions will be accepted.



  • Northern Suburbs, South Africa Tenacity Financial Services Full time

    **JOB PURPOSE** The main purpose of the role is to telephonically contact delinquent/arrear customers to make a suitable payment arrangement to achieve the business objectives. **Inbound and Outbound SLA and work queues** - Dealing with both inbound and outbound calls within the guidelines of the set legal framework - Tracing uncontactable customers -...


  • Northern Suburbs, South Africa Tenacity Financial Services Full time

    To manage the daily activities and driving the performance of a team of Early Stage Collection agents, in order to meet the business objectives by improving and maximising the collection of outstanding revenue for private label card accounts through successful planning, directing, and supervision. **Main Activities** **1. **Manage daily operations** -...


  • Northern Suburbs, South Africa Tenacity Financial Services Full time

    The Team Manager: Middle Stage Collections is responsible for meeting the business objectives by improving and maximising the collection of outstanding revenue for private label card accounts through successful planning, directing, and supervision of operations and employee activities of the Collections Team. **Manage daily operations** - Develop and...


  • Northern Suburbs, South Africa Tenacity Financial Services Full time

    **JOB PURPOSE** The main purpose of the role is to telephonically contact delinquent/arrear customers to make a suitable payment arrangement to achieve the business objectives. **Inbound and Outbound SLA and work queues** - Dealing with both inbound and outbound calls within the guidelines of the set legal framework - Tracing uncontactable customers -...

  • Collections Agent

    1 week ago


    Northern Suburbs, South Africa Tenacity Financial Services Full time

    Tenacity Financial Services is a dynamic and innovative financial services company committed to providing outstanding solutions to our clients. We are seeking a dedicated and results-driven Collections Agent to join our team. If you are passionate about helping customers resolve their financial obligations and possess excellent communication and negotiation...

  • Collections Agent

    4 weeks ago


    Northern Suburbs, South Africa Tenacity Financial Services Full time

    The main purpose of the role is to action and resolve Collections queries via telephone to meet the Collections objectives of the business. **Main Activities**: - Dealing with both inbound and outbound calls - To rehabilitate accounts in an efficient and professional manner - To advise customers on product, legislative and account related queries - To...

  • Collections Agent

    4 weeks ago


    Northern Suburbs, South Africa Tenacity Financial Services Full time

    Job Purpose The main purpose of the role is to action and resolve Collections queries via telephone to meet the Collections objectives of the business. Inbound SLA and work queues - Dealing with both Inbound Calls within the guidelines of the set legal framework - Dealing with both Inbound SMS's within the guidelines of the set legal framework - Achieve...


  • Northern Suburbs, South Africa Tenacity Financial Services Full time

    **Job Purpose** The main purpose of the role is to manage the daily activities and drive the performance of a team of Collection agents, in order to meet the business objectives by improving and maximizing the collection of outstanding revenue for private label card accounts through successful planning, directing, and supervision. **Manage Daily...

  • Call Centre Agent

    3 weeks ago


    Southern Suburbs, South Africa Homechoice Full time

    **Description**: **Here’s what you can expect to be doing in the role**: Meeting sales objectives and revenue targets Ensure that the agreed sales and revenue targets are achieved in line with business requirements Meet operational and quality efficiencies Consistently reach performance targets and standards relating to productivity, adherence, turnaround...


  • Northern Suburbs, South Africa Tych Business Solutions Full time

    An exciting opportunity to join a dynamic and growing team of consultants and be involved in curating luxury tailor-made safaris for our clients guests. Our client is looking for experienced Safari Consultants with strong exposure in selling Southern and East Africa Destinations. **Responsibilities**: - Manage the entire client interaction from enquiry to...


  • Northern Suburbs, South Africa Au Pair Extraordinaire Full time

    Western Cape, Northern Suburbs - R 6500 (SARS rates per km ) Mon - Fri: 15h00 - 18h00 A lovely family is looking for an Au pair for their 2 children **Area**:Durbanville, WC **Children’s Ages**:grade 3 age 9 and stage 4 age 5 **Working hours**:Mon - Fri: 15h00 - 18h00 **School holiday hours**: ***Same/ similar to above **Duties**:Collect from school...

  • Sales Agent

    4 weeks ago


    Southern Suburbs, South Africa Homechoice Full time

    **Here’s what you can expect to be doing in the role** - Meeting sales objectives and revenue targets - Ensure that the agreed sales and revenue targets are achieved in line with business requirements - Meet operational and quality efficiencies - Consistently reach performance targets and standards relating to productivity, adherence, turnaround time, and...

  • Telemarketing Agent

    4 weeks ago


    Southern Suburbs, South Africa Homechoice Full time

    Homechoice is a leading South African homeware retailer. For over 35 years we’ve helped our customers create beautiful homes they love with an innovative range of quality products they can afford. **What you will love doing in this role**: - Meeting sales objectives and revenue targets - Ensure that the agreed sales and revenue targets are achieved in...

  • Telemarketing Agent

    4 weeks ago


    Southern Suburbs, South Africa HomeChoice Holdings Limited Full time

    Description Homechoice is a leading South African homeware retailer. For over 35 years we’ve helped our customers create beautiful homes they love with an innovative range of quality products they can afford. This role will be ideal for a candidate who can telephonically market/sell our company’s wide range of products to new and existing...

  • Cluster Manager

    4 weeks ago


    Southern Suburbs, South Africa HomeChoice Holdings Limited Full time

    Description homechoice is a leading South African homeware retailer. For over 35 years we’ve helped our customers create beautiful homes they love with an innovative range of quality products they can afford. The preferred candidate will assume accountability for overseeing both the general management and daily activities of the homechoice...