Team Leader: Retail Operations

4 months ago


Cape Town, South Africa Rory Mackie & Associates Full time

**Overview**:
***

**Responsibilities**:
People Management: Engage and invest in people
- Motivate and influence staff towards a culture that promotes accountability and service excellence
- Facilitate and guide the growth and development of staff by providing ongoing support, coaching and mentorship
- Contribute towards staff engagement and retention efforts

Operational: Daily management of all operational aspects of the environment
- Creating, analysing and reporting on key metrics of the team
- Responding pro-actively to analyses, findings and recommendations from various sources (such as KPA data, risk events, quality
- and knowledge assessments)
- Implementing processes and controls to respond to events and service improvements. Ensuring sufficient staff complement, skills availability and autonomy

Strategic:

- Execute the strategic objectives of the department and develop and maintain a results-driven environment
- Continuously develop a performance driven team culture by setting and aligning targets, seeking out multi-stakeholder feedback reviews on team output

General:

- Collaborate with fellow peers and engage with stakeholders such as support and service teams, risk and compliance, human resources to drive a distinguished and highly developed team
- Manage relationships that foster a creative, engaged, high-performing environment
- Continuously work towards the implementation of processes and controls that fosters an effective Retail Department

**Requirements**:

- Relevant and applicable tertiary qualification, eg Bcom.
- 3 continuous years’ experience as a team leader in the Financial Services Industry
- Knowledge of Pension Fund Act, Income Tax Act, Long Term Insurance Act, CISCA, JSE regulations
- Advanced MS Excel skills

**Core competencies**:

- Proven track record of exceptional leadership
- Strong decision-maker and inquisitive problem solver
- Attentive and perceptive to the ongoing needs of the team
- Resilient, accountable and able to function in a fast paced, evolving, and high-pressure environment
- High degree of team
- and self-awareness, with strong professional image
- Meticulous, deadline driven and reliable



  • Cape Town, South Africa Rory Mackie & Associates Full time

    Overview: Our client, a well-established asset management company, is looking for a Team Leader to join their dynamic and growing LISP, within the Retail Operations Team. You will be responsible for the leadership of a diverse group of consultants as well as manage the daily operational requirements/processes in alignment with the value structures of the...


  • Cape Town, South Africa Rory Mackie & Associates Full time

    Overview: Our client, a well-established asset management company, is looking for a Team Leader to join their dynamic and growing LISP, within the Retail Operations Team. You will be responsible for the leadership of a diverse group of consultants as well as manage the daily operational requirements/processes in alignment with the value structures of the...

  • Team Leader

    3 months ago


    Cape Town, South Africa WNS Global Services Full time

    **Company Description** WNS (Holdings) Limited (NYSE: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400+ global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance,...


  • Cape Town, South Africa Exodus Full time

    **Exodus Travels is hiring a Customer Operations Team Leader in Cape Town! Start your Adventure with us now.** **About us** Our mission is simple, to Improve life through travel. Exodus Travels is one of the world’s leading adventure travel companies, delivering extraordinary travelling experiences across more than 350 itineraries in 90 countries across...

  • Team Leader

    4 months ago


    Cape Town, South Africa Rubicon Full time

    **Team Leader - Residential Platform Operations** Team Leader is responsible for overseeing and managing the day-to-day activities related to the interaction with partner consultants, sales team, installers, and finance partners in the Residential Platform division. This role will focus on ensuring efficient customer engagement, effective communication...

  • Team Leader

    4 months ago


    Cape Town, South Africa LRI Invest Full time

    Description Recruitment for a Team Leader - Trade Operations Apex Group Ltd., established in Bermuda 2003, is a global financial services provider. With 85 offices in 42 countries worldwide and 10,000 employees upon the close of announced acquisitions, Apex delivers and extensive range of services to asset managers, capital markets, private clients and...


  • Cape Town, Western Cape, South Africa Agrimark Operations Limited Full time

    Job Title: Junior Manager Retail StoreAgrimark Operations Ltd is seeking a highly skilled and motivated Junior Manager Retail Store to join our dynamic team. As a key member of our retail operations, you will be responsible for overseeing sales, staff, inventory, and operational systems to drive business growth and excellence.Key Responsibilities:Assist the...

  • IT Team Leader

    4 months ago


    Cape Town, South Africa TradeLink Retail Systems Pty Ltd Full time

    Requirements: - Matric certificate - CompTIA A+ / CompTIA N+ / Relevant IT qualification - Technical knowledge and experience with Storepro/Storeline/SQL/MS Server and advantage. - Own reliable vehicle. - Strong ability to manage time. - Out of the box thinker. - Any stock control knowledge is an advantage. - Any team lead or management knowledge is an...


  • Cape Town, South Africa RSAWEB Full time

    **Job Information**: Industry - Consumer Operations Work Experience - 5 years Education Level - Grade 12 or equivalent City - Cape Town Province - Western Cape Country - South Africa Postal Code - 8005 Established in 2001, RSAWEB is South Africa’s fastest growing internet service provider (ISP) with a focus on providing connectivity to home...


  • Cape Town, South Africa Recruitment Solutions Full time

    The Operations Team leader is a senior role that involves overseeing all aspects of the company's transport services. It is the Operations Team leader's job to make sure the organisation is running as well as it possibly can, with a smooth efficient service that meets the expectations and needs of customers and clients in a safe and efficient...


  • Cape Town, South Africa FirstRand Full time

    Job Description The Sales Operations Team Leader leads a team and ensures that staff are equipped and able to meet operational targets The incumbent deals with escalated customer queries and promotes the Bank's products and services Hello Future Sales Operations Team Leader Welcome to Wesbank, the home of the #changeables. We design for the shapeshifters...

  • Team Leader

    1 week ago


    Cape Town, Western Cape, South Africa TFG Financial Services Full time

    Job Title: Team Leader - Credit ServicesTFG Financial Services is seeking a dynamic and assertive Team Leader to join our Customer Services Department. As a key member of our team, you will be responsible for leading a team of staff members and ensuring the smooth operation of our credit services.Key Responsibilities:Team Leadership: Assist staff members in...

  • Team Leader

    1 week ago


    Cape Town, Western Cape, South Africa WNS Global Services Full time

    Job Title: Team LeaderWe are seeking a highly skilled and experienced Team Leader to join our team at WNS Global Services. As a Team Leader, you will be responsible for leading a team of Senior Associates to create a customer-centric and high-performance culture.Key Responsibilities:People Management: Engage and support staff to achieve all KPIs through...

  • Operations Team Leader

    3 months ago


    Cape Town, South Africa Teleperformance South Africa Full time

    **Job Overview** The successful applicant will be responsible for directly managing and developing a team to efficiently and effectively achieve business and campaign objectives, ensuring quality standards are adhered to at all times. **Main Responsibilities (but not limited to)** - You should begin your day by evaluating the prior day/week/month...


  • Cape Town, South Africa Telebest Full time

    Our client has an opportunity available for a Customer Service Team Leader.Requirements: Degree in Consumer behaviour, Communications, Business or equivalent – beneficial.2+ years in a customer service operational, team lead capacity in a Group Call Centre, Customer Interfacing, Customer Support Centre, or equivalent role - essential.Experience within the...


  • Cape Town, Western Cape, South Africa Lindt and Sprungli (South Africa) Full time

    Job Title: Head of RetailAbout the Role:We are seeking an experienced and strategic leader to join our team as Head of Retail for Lindt & Sprüngli (South Africa). As a key member of our management team, you will be responsible for driving the growth and profitability of our retail division.Key Responsibilities:Develop and execute strategic plans to drive...


  • Cape Town, South Africa Mass Staffing Projects Full time

    **Job Information** - Location- Logistics Jobs in Cape Town- Salary- R580k - R450k- Job Type- Permanent- Education- Degree or Diploma- Experience- 3+ years' experience- Reference- WD24022020GR- - logistics.jobs(at)staffingprojects.co.za- Fax- 0867247757Stop, if you are a Distribution Planning Team Leader this is a fantastic opportunity to be a part of a very...

  • Operations Team Leader

    4 months ago


    Cape Town, South Africa Teleperformance South Africa Full time

    **Job Overview** The successful applicant will be responsible for directly managing and developing a team to efficiently and effectively achieve business and campaign objectives, ensuring quality standards are adhered to at all times. **Main Responsibilities (but not limited to)** - You should begin your day by evaluating the prior day/week/month...

  • Operations Team Leader

    3 months ago


    Cape Town, South Africa Teleperformance South Africa Full time

    **Job description** **Job Overview** The successful applicant will be responsible for directly managing and developing a team to efficiently and effectively achieve business and campaign objectives, ensuring quality standards are adhered to at all times. **Main Responsibilities (but not limited to)** - You should begin your day by evaluating the prior...

  • Operations Team Leader

    4 months ago


    Cape Town, South Africa Teleperformance South Africa Full time

    **Job Overview** The successful applicant will be responsible for directly managing and developing a team to efficiently and effectively achieve business and campaign objectives, ensuring quality standards are adhered to at all times. **Main Responsibilities (but not limited to)** - You should begin your day by evaluating the prior day/week/month...