Customer Service Team Leader

Customer Care Team LeaderCallForce is an award-winning BPO service provider delivering innovative and customised contact centre solutions from South Africa to the global market. Join us as a consultant and be part of a thriving team with many career development opportunities.Responsibilities • To guide and support team members • Driving operational and...

Job OverviewA highly skilled Customer Experience Leader is required to guide, oversee, develop, and inspire their team to achieve exceptional results. Key responsibilities include:Key ResponsibilitiesManage team performance and achievement of key performance indicators (KPIs).Leave and absence management, ensuring required resourcing is available as per...

Telebest is seeking a skilled Cards Customer Service Team Leader to join our team.Key Responsibilities:Develop and implement strategies to improve customer satisfaction and loyalty.Lead a team of customer service representatives to achieve performance targets.Collaborate with cross-functional teams to resolve customer complaints and issues.Provide coaching...

Our client has an opportunity available for a Cards Customer Service Team Leader.Requirements:12+ months of recent tenure at the company in a Customer Service role.Understanding of the customer service environment.Understanding of systems including Vision Plus, Avaya, Alchemy and CSM- essential.MatricLeadership experience or exposure would be...

Customer Service Team Leader - Takealot Delivery Team takealot.com, a leading South African online retailer, is looking for a highly talented Customer Service Team Leader to join our team in Cape Town. We are a young, dynamic, hyper growth company looking for smart, creative, hard-working people with integrity to join us. We offer a market related, Total...

Job Title: Customer Service Team LeaderJob Summary:We are seeking an experienced Customer Service Team Leader to join our team at Telebest. As a key member of our customer service operations, you will be responsible for leading a team of customer service representatives and ensuring the delivery of exceptional customer experiences.Key Responsibilities:Lead...

One of  Africa’s largest supermarket retailer has a great opportunity for a Team Leader for their Customer Service Centre.Purpose of the JobYou will be responsible for providing front line direction to the Customer Service Centre Agents and assist the Contact Centre Manager in handling the day-to-day operations of the team. You will also be accountable...

As a critical member of our Cards Customer Service team, the Customer Service Team Leader - Vision Plus will oversee the delivery of exceptional customer experiences across our entire customer base.Key Responsibilities:Agree set goals with team members covering performance, quality and development areas.Drive the achievement of targets.Manage and maintain...

**Department** - Supply Chain **Type of Employment** - Permanent **Job Purpose** - The responsibilities include but not limited to driving service excellence within Customer Services with particular focus on team leadership, managing customer services operations, developing procedures to enhance productivity, data analysis and overall improving customer...

Customer Service Team Leader RoleAs a Customer Service Team Leader at CallForce, you will be responsible for guiding and supporting team members to drive operational and technological efficiencies within the team.Key Responsibilities:• To guide and support team members to achieve their targets and deliver exceptional customer service• Drive operational...

About EXL ServiceAt EXL Service, we understand the importance of delivering exceptional customer experiences. Our team plays a vital role in ensuring that our customers receive the support they need to navigate their financial journeys.Job OverviewWe are seeking an experienced Collection Agent to join our team. As a key member of our collection team, you...

**About us** Step into the wild world of OneDayOnly - South Africa's OG daily deals hub. We're the pioneers of cool discounts, hitting you for just one day because, well, why overcomplicate things? We've got the big names, top suppliers, and a dash of our secret sauce to make you feel like a BIG DEAL. Not to brag, but we have over a million potential savvy...

About us Step into the wild world of One Day Only – South Africa's OG daily deals hub. We're the pioneers of cool discounts, hitting you for just one day because, well, why overcomplicate things? We've got the big names, top suppliers, and a dash of our secret sauce to make you feel like a BIG DEAL. Not to brag, but we have over a million potential savvy...

**Customer Care Team Leader** CallForce is an award-winning BPO service provider delivering innovative and customised contact centre solutions from South Africa to the global market. Join us as a consultant and be part of a thriving team with many career development opportunities. **Responsibilities** - To guide and support team members - Driving...

CallForce, an award-winning BPO service provider, offers a challenging role for a seasoned Customer Service Team Leader. Located in South Africa, we provide innovative contact centre solutions to the global market.Key Responsibilities:To guide and support team members, leveraging their skills and strengths to achieve operational excellence.To drive...

At TTEC, we’re all about the Human Experience. Elevated. As a Service Delivery Team Lead in Cape Town, South Africa you’ll be a part of creating and delivering amazing customer experiences while you also #ExperienceTTEC, an award-winning employment experience and company culture. TTEC has proudly partnered with CallForce to support the launch of our...

We are seeking a skilled Retail Sales Associate to join our team at Service Solutions' Hermanus branch.Estimated Salary: R 15,000 - R 20,000 per month (dependent on experience)Company OverviewWe are a leading international brand and market leader in the retail industry, committed to providing exceptional customer service and experiences.Job DescriptionAs a...

**Job Advert** You’ve been working hard to build your career in the service industry and by now you know the ins and outs of customer service. Your passion for people and ability to help others is sure to pay off. We’re on the lookout for a determined individual who values the importance of team playing and are ready to step up and lead by shining...

Job OverviewAt WNS Global Services, we are seeking a highly skilled and experienced Customer Service Team Lead to join our team. This role is responsible for leading, inspiring, and engaging a team of Customer Service Advisors in delivering industry-leading customer service through business KPIs to increase the profitability of the business. The ideal...

**Job Advert** If you’ve been working hard to build your career in the service industry and know the ins and outs of customer service then your passion for people and ability to help others is sure to pay off. Concentrix is expanding and we’re looking for Team Leaders to join our game-changers in our Vibrant Cape Town office. We’re a global...