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Key Account Specialist

1 month ago

Durban, South Africa Job Crystal Full time

**Purpose**:
The Fuel Connect Account Specialist is responsible for managing and expanding relationships with existing Fuel Connect clients. Reporting to the Head of Growth, this role involves engaging with fuel retailers to ensure optimal use of Fuel Connect solutions while identifying opportunities to cross-sell additional modules. The Account Specialist will work closely with internal teams to provide seamless client support, resolve queries efficiently, and maintain accurate data.

**Duties and Responsibilities but not limited**:
**Client Relationship Management and Cross-Selling**:

- Manage and nurture relationships with existing Fuel Connect clients.
- Handle queries related to the Master Fuel POS module and other Fuel Connect solutions.
- Present and promote all Fuel Connect modules, driving cross-selling opportunities:

- Cash Flow Management
- ATG (Automatic Tank Gauging)
- Point of Sale (POS)
- Card Integration
- Supplier Payments
- Cash Management

**Collaboration and Lead Management**:

- Work closely with key internal teams to resolve client issues and facilitate lead handovers:

- Deployment Manager for onboarding and implementation support.
- Technical Team for troubleshooting and system integrations.
- Fuel Specialist for operational insights and recommendations.
- Masterfuel Support Staff for any technical requirements from a POS perspective.

**Client Visits and Ongoing Support**:

- Conduct regular on-site visits to all clients within the assigned territory to strengthen relationships.
- Provide telephonic support to assist clients with any operational concerns.

**Data Management, CRM Updates, and Quality Assurance**:

- Continuously review and update site data during client interactions to ensure accuracy.
- Maintain and verify internal records, including:

- Client contact information and key decision-makers.
- Site performance metrics and histories.
- Account details within the customer module.
- Capture all relevant client data on the internal CRM platform to ensure that all relevant staff are continuously informed of updates or changes to client profiles, activities, and status.
- Ensure all records are current and compliant with company standards to support accurate reporting and effective client management.

**Skills required**:

- Strong Communication Skills - Ability to clearly explain technical solutions to clients.
- Collaborative Approach - Works well with internal teams to ensure smooth client operations.
- Sales and Negotiation Ability - Identifies and capitalizes on cross-sell opportunities.
- Attention to Detail - Ensures data accuracy and record integrity.
- Proactive Mindset - Willingness to conduct site visits and provide remote support.
- CRM Proficiency - Ability to manage and update client data on internal platforms effectively.

**Qualifications and Experience**:

- Matric essential
- Experience in client relationship management, preferably within the fuel or fintech industry.
- Knowledge of fuel retail operations and POS solutions is an advantage

Pay: Up to R24 000,00 per month

Work Location: In person