IT Incident and Problem Specialist

Job Title : IT Incident and Problem Analyst SpecialistSalary: R500,000 - R700,000 per annum (Estimated)About the RoleWe are seeking a highly skilled IT Incident and Problem Analyst Specialist to join our team at Old Mutual. The successful candidate will be responsible for documenting, analysing, and resolving incidents to ensure service continuity and...

Job Description To ensure incident controls and processes are in place as well as recorded to minimize operational business risk impact ensuring the best possible levels of service quality, confidentiality, integrity and availability are maintained - Build working relationships across teams and functional lines in order to enhance work delivery,...

About us, purpose, experience and qualifications **about us**: - make a promise - be deeply invested - value our differences - build trust, not territory - have courage - always do the right thing **purpose**: To ensure incident controls and processes are in place as well as recorded to minimize operational business risk impact ensuring the best possible...

Manage in-depth investigations into IT related problems to co-ordinate a rapid and effective cross-sectional response to major incidents including escalation, follow-through, dissemination of workarounds or resolution advice and closure. Conduct detailed analyses of data gathered via the service management process to identify underlying issues and develop...

TheSpecialist: Incident Management will be responsible for logging and owning issue resolution follow up and communication, impact analysis and reporting on incident escalated to the Nerve Centre with the end view of enhancing the customer operations service delivery. The Specialist: Incident Management ensure that issues are escalated to there relevant...

**Minimum requirements**: - Certificate or Diploma in computer science, information systems, or related fields - 3 - 5 years experience in a system analysis experience**** **Responsibilities**: - Build working relationships across teams and functional lines in oyder to enhance work delivery, collaboration and innovation - Develop, encourage and nurture...

Job OverviewWe are seeking an Incident Response Specialist to join our team at Sci Tech Placements.

About the Role:At Sci Tech Placements, we are seeking an experienced Incident Response Specialist to join our team. This is a challenging and rewarding role that requires strong technical skills, excellent problem-solving abilities, and effective communication.Key Responsibilities:We are looking for a highly motivated individual with a minimum of 2 years'...

The Problem Management Analyst takes responsibility for researching the root causes of incidents, providing temporary solutions (Workarounds), and developing final solutions for known errors. The individual in this position engages in proactive problem management by analyzing trends or historical data of incidents and services. **Key Areas** - Plans,...

NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future. In today’s ‘iNTTerconnected’ world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve...

**Make an impact with NTT DATA** Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it’s a place where you can grow, belong and thrive. **Your day at NTT DATA** This...

**Job Information** Industry Mining Work Experience 1-3 years City Johannesburg State/Province Gauteng Country South Africa Zip/Postal Code 2000 **CIM & Problem Analyst** As the CIM (Critical Incident Management) & Problem Analyst within our OT Service Operations team, you will be responsible for driving the quick remediation of large impacting...

The role of the Problem Manager is to pro-actively reduce the impact of Incidents, Problems and Known Errors within the IT Infrastructure and Cloud Operations. This role requires excellent analytical skills and the ability to effectively utilise proven problem analysis techniques. The Problem Manager will drive and promote the effectiveness of Problem...

NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future. In today’s ‘iNTTerconnected’ world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve...

Proactive and reactive Problem management. - Help to improve Problem management process - Help to improve Problem module in Cherwell. - Problem detection, logging, and categorization - Problem prioritization and planning - Problem investigation and diagnosis (In conjunction with SD team) - Know error logging and categorization - Known error investigation -...

**Job Description**: This role forms part of the Systems Operations and Management Team. Incident management is responsible for optimally managing the end-to-end life cycle of all Incidents affecting BankservAfrica Services and customers. The focus of this role is to follow incident management protocols and restore IT services to normal operations as...

**Key Duties and Responsibilities** - Monitoring an investigating security threat alert daily - Reviews the most recent SIEM alerts to see their relevance and urgency - Carry out triage to ensure that a genuine security incident is occurring - Analyze various logs: individual host, network traffic, firewall and intrusion detection systems to locate and...

**Requisition Details & Talent Acquisition Consultant** - REQ 129926 Keabetswe Modise- Job Family- Information Technology - Career Stream- It Operations - Leadership Pipeline- Manage Self: Operational - FAIS Affected**Job Purpose** - To do incident restoration and driving all incidents logged at the Service Desk down to a manageable level and ensure there is...

Incident Management Agent Johannesburg About Job: We are hiring Incident Management Agent to join our team. If you’re excited to be part of a winning team, Zensar is a great place to grow your career. You’ll be glad you make the right choice to join us. Advantage of Zensar Technologies We are a technology consulting and services company with 11, 800+...

An exciting permanent role has just opened up at a Financial institution. Our client is on the hunt for an Incident Manager with 3 - 4 years of experience as an Incident Manager in a large JSE-listed environment **Key Responsibilities**: - Engaging with functional peers to collaborate and share information related to the service management service...