Digital Marketing Consultant
2 weeks ago
2years
- Uploading, management and maintenance of test, visual and rich media content
- Interacting with Sales, IT and Marketing teams to gather, monitor and analyse performance data and provide necessary feedback on existing trends
- Work together with the Project Manager to ensure that platforms are thoroughly tested, accurate and up to date
- Conducting UAT (user acceptance tests) testing within assigned projects and developed software
- Tracking e-commerce testing results
- Executing test data and configuration requirements, providing feedback to technical teams
- Quality assurance checks on content, layout, functionalities and flow of the platform and related systems
- Executing post-go-live checks
- Support with web copy, brochure copy, website or social standard responses
- Responding efficiently to leads and queries generated from various Company platforms
- Responding to customer enquiries
- Supporting sales requests, processing orders and support processes
- Following up on requests and updating systems
- Ensuring that all complaints, queries etc. are responded to within the contractual timeframe
- Assist with usability testing of online tools
- Reporting: Sales statistics, websites customer statistics and website performance and marketing campaign performance
- Social media planning and analytics
**Qualifications and Experience**:
- Grade 12
- Marketing or related Diploma/Degree
- Knowledge of and experience with MS Office 365 suite, SharePoint, JIRA, Google Analytics
- Managing content, web updates, purchasing flows and other elements
- Experience with digital web platforms and technology
- Experience with use of analytics systems and reporting
- Knowledge of image software (Adobe and Photoshop) beneficial
- Experience with UX and testing tools beneficial
- Strong organizational, communication, strategic and problem-solving skills
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