Data Centre Coordinator

2 weeks ago

East Rand, South Africa Teraco Full time

PURPOSE OF THE ROLE

The Data Centre Co-ordinator is responsible for all Ad-Hoc client support requirements.

OBJECTIVES
MAIN FUNCTIONS OF THE JOB
- Full installation & Decommissioning of communication cables in line with customer requirements (CAT5e, CAT6 and Fibre). This will include; installing, testing and labelling new cables, uploading test results and documenting cable routes within stipulated SLA turn around times
- Testing and troubleshooting cabling issues which will include CAT6, Singlemode & Multimode fibre cabling with appropriate testing instruments, i.e. OTDR, Power Meter, Light Source, Copper & Coax testers, etc
- Basic network understanding and troubleshooting methods, Loopback testing on copper, fibre, SFP’s, etc
- Power Distribution Unit (In Rack PDU) configuration, physical installation, firmware updates and fault finding.
- Executing Remote Hands requests on behalf of clients, where the requirement will be to reboot servers, patching, labelling, auditing and Tape / Media swaps
- Knowledge with working in the Wireless and PTP space. This will include the use of doing media conversion from fibre to copper and vice versa.
- Comply to working methods ensuring all SLA and MSA’s are achieved
- Maintaining good working methods to ensure uptime of 99.99% of data cabling infrastructure
- Run all scheduled jobs as instructed by the Infrastructure Supervisor / Data Centre Manager
- Conduct administrative tasks to ensure efficient and organized data centre systems
- Ensure work operations are carried out in an efficient and timely manner.
- Where necessary liaise with other support staff to ensure uptime maximization and delivery of high-quality services.

Compliance
- Maintain compliance in accordance to all relative policies and procedures
- Meet agreed inter-departmental OLA (Operational Level Agreement)
- H&S monitoring and corrective action to meet statutory compliance, SLAs and good business practice

Critical System Management
- Ensure applicable planned and corrective maintenance is managed in accordance to ensure customer MSA’s and SLA’s are achieved
- Task finalisation and report accurately, as per agreed format, quality and within the agreed timelines

SKILLS REQUIREMENT
- Good technical abilities
- Effective communication skills, active listener - ability to understand requirements
- Proactive problem solver, perform rapid and accurate assessments
- Ability to work independently, as well as being a positive team player
- Self-motivated
- Conducts self professionally, exhibits elevated levels of tolerance and patience
- Responsible for continued learning and self-development
- Quick response to potentially critical situations
- Trouble shoot systems and components to identify root causes of failures
- Implement corrective actions promptly to mitigate the negative effects of system changes
- Good Microsoft Office skills

QUALIFICATIONS AND EXPERIENCE
- Minimum 3 years relevant cabling experience required
- 5 years preferable
- Good knowledge on Data Centre Environments preferable
- Networking experience advantageous
- Cabling and or Product certification required

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