Dental Coordinator

**ABOUT**

Intercare is a dynamic healthcare company focusing on offering value-based healthcare to patients. As ambassadors of the Intercare brand, everything we do is guided by our purpose to make people feel better. Our shared values of People-centred, Integrity, Inclusivity, Excellence and Innovation define what we believe and who we are.

Intercare Gonubie Medical and Dental Centre situated in Gonubie, East London seeks to recruit a Dental Coordinator. The purpose of the position is to support the Practice Manager in their efforts to reach strategic branch goals and targets through outstanding coordination and supervision of the Dental department.

**CRITICAL OUTPUTS**
- Effectively manage operational expenses including but not limited to staffing and dental consumables.
- Deliver friendly, effective service to clients visiting the facility according to policies and procedures.
- Provide accurate information to customers at all times regarding professional availability and account information.
- Ensure correct data completion and capturing of patient information.
- Manage and implement sound patient flow in the dental department.
- Implement and communicate revised / new operational processes to all staff members.
- Manage correct capturing of all patient data.
- Ensure patient confidentiality at all times.
- Assess billing information and ensure corrections.
- Assist patients with account queries, support staff and escalate as necessary.
- Ensure availability of stationary, business consumables and printing stock etc.
- To record and manage maintenance of all dental equipment.
- Schedule services of dental equipment.
- Ensure compliance to licensing requirements of x-ray machine.
- Ensure sound working relationships with internal and external customers.
- Manage the provision of accurate information to customers.
- Ensure that dental staff delivers a quality customer service.
- Ensure that communication to customers portray a professional, efficient image at all times.
- All queries to be handled courteously and professionally within 24 hours.
- Ensure that dentists' diaries are opened according to scheduled rosters.
- Ensure pro-active communication with health professionals to identify and address needs and risks.
- Coordinate and implement sound dental operational practices aligned with the dental operating model.
- Quality customer service aligned with Intercare’s vision, mission, and values.
- Monthly management of creditors for the dental department.
- Effective leadership and people management.

**REQUIREMENTS**
- Grade 12
- 2-3 years' experience within a dental environment
- Computer proficiency (MS Office) essential, GoodX experience advantageous.
- Registered with HPCSA as a registered Dental Assistant.
- Strong background in administration.

**If your personal purpose is aligned to our purpose and your values fit in with our value system, please apply. We encourage Diversity of Thought, and we welcome people to build and add to our culture.**

**CLOSING DATE: 23 June 2023