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Senior Quality Assurance Specialist

4 months ago

Johannesburg, South Africa Sasria Full time

Closing Date
- 2024/10/01
- Reference Number
- SAS240917-1
- Job Title
- Senior Quality Assurance Specialist
- Job Type
- Permanent
- Division
- Control Functions
- Department
- Quality Assurance
- EE Occupational Levels
- Level 4 & 5: Skilled, Technical and Academically Qualified
- Location - Town / City
- Johannesburg
- Location - Province
- Gauteng
- Location - Country
- South Africa
- Job Advert Summary
- The purpose of the role is to conduct complex level of monitoring compliance to the Sasria agent outsourcing agreement, policies, procedure and applicable regulations or laws. Establish proactive analytical and systematic processes to review data, information, and operating systems, while assisting the organisation to mitigate its risks and achieve its objectives.
- Minimum Requirements

**Qualifications**
- B. Com (auditing/finance) or equivalent three qualification in auditing, insurance, risk management or commercial studies. OR relevant 3 year undergraduate equivalent qualification in insurance/auditing/accountancy/business management.
- **Highly advantageous**:

- Post graduate qualification in insurance or commercial studies.
- Certification in Insurance, QA, CIA, or any other related qualification.
- **Experience**
- 5 years of full-time experience in quality assurance, auditing, accounting, or risk management (all or a combination).
- Experience obtained in consultation, facilitation, or presentation.
- Non-life Insurance industry experience.**Responsibilities**:
**Not limited to**:
**Strategic Alignment**
- Provides input during the development of the quality assurance department’s strategic plan.
- Provides input during the development of the department’s budgets.
- Assist in the development of the annual plan and key performance indicators.
- Is required to identify business risks that are related to their work.
- Develops annual project plans and for tasks/areas thathave been allocated to them.
- Manage and ensure regular and monthly reports ofprojects under own supervision.
- Develop, update, and submit for approval, QA procedures, or process flows, and templates for tasks/areas that have been allocated to them.

**Technical: Quality Assurance Reviews, Projects**

**a)** Validate, test the accuracy and completeness of the Underwriting Process by reviewing (but not limited to):

- Recalculate the premium for accuracy.
- Review the covers for insurability and compliance with the Sasria underwriting regulations.
- Review the final policy schedule and/or coupon for accuracy and completeness.
- All relevant endorsements and annexures forming part of the insurance contract are attached, distributed or communicated to policyholders.

**b)** Review the Policy and Coupon Administration
Process for adequacy and effectiveness by;
- Checking if Sasria coupons and policies are issued correctly and completed in full.
- Check that Sasria coupons and policies are issued in time.
- Ensure that Sasria coupons are not backdated without prior authorisation from Sasria.
- Ensure that the process of refunds and cancellations is adequate and effective.
- Endorsements are processed accurately and documented in accordance with the Sasria regulations.
- Ensure that the correct and valid coupon stationery is used when issuing Sasria covers.

**c)** Review Compliance with the relevant laws and regulations by testing and correcting the following
requirements:

- Disclosure of sections that are covered by the Sasria policy.
- Cost of cover.
- Inclusion of the correct and complete disclosure information.

**Operational:Administration of QA projects (Sasria Agent Companies)**
- Using the QA annual plan, identify and contact the agent company to be reviewed at least 6 weeks in advance.
- Identify and contact the relevant process owners to prepare and arrange the project planning and start-off session.
- Set up and conduct interviews with all process owners and relevant support staff members or functions to scope and develop the project plan or start of the fieldwork.
- Coordinate and confirm the traveling and administrative logistics for the fieldwork.
- Execute the quality assurance monitoring or consultative project.
- Provide regular project update (project millstones) and communicate the result of the project.
- Setup the follow-up project schedule, execute retesting, resolve process gabs/risks, and report the outcomes of the follow-up project.

**Customer Relations: Internal departments or Adhoc QA projects**
- Determine the deliverables of the project.
- Scope and obtain approval of the project.
- Develop a project plan with clear and documented project objective, approach, scope, resources and timelines.
- Communicate the result of the project.
- Follow-up or assist management to implement the agreed solution.