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Reception

4 weeks ago

Cape Town, South Africa GIBB Full time

GIBB is one of South Africa’s leading multi-disciplinary engineering consulting companies with a solid footprint on the African continent. The company is a wholly owned South African entity through a legacy that spans over 60 years. The company offers design, planning and management services across the entire engineering consultancy spectrum.

GIBB is a partner of choice for the private sector, state owned enterprises and governments who seek knowledgeable talent, with proven experience and the expertise to respond to the numerous infrastructures demands and needs of the continent.

The below listed responsibilities and requirements is assessed during the interview stages and will further be confirmed with the relevant professional references that you currently are or have reported to in your previously two positions.

**Core Purpose**

An opportunity has become available for a receptionist within our Cape Town offices. The role requires extensive interaction with clients as well as excellent understanding of the different areas of the business and professional service offerings

**Key Performance Areas**
- Directing and escorting clients from reception area to meeting rooms
- Answer switchboard, screen and direct calls
- Take and relay messages (electronic - written - verbal) for office & remote working staff
- Provide accurate information to callers
- Greet and direct persons entering organization
- Ensure knowledge of staff movements in and out of organization
- General administrative and clerical support (National courier control, telephone reports)
- Receive and sort postal mail and deliveries
- Assist with setting up meetings, video conference bookings and function arrangements
- Tidy and maintain the reception area
- Assist with event co-ordination, catering and hosting of clients
- Co-ordinating contractors with office repair requirements
- Assist with administrative and health & safety (safety rep & first aid) requirements
- Fulfil any reasonable request in relation to the Receptionist, Switchboard operator and Client liaison job function

**Job **Requirements**
- Qualifications_
- Preferably should be in possession of a Relevant Tertiary qualifications
- Experience_
- 2 - 3 years Switchboard, Reception or related Client service experience
- Proven track record of customer service principles and client liaison practices

**Person Requirements**
- Knowledge, Skills and Abilities (KSAs)_
- Must ensure excellent time keeping and work permanently from the office
- Ability to work under pressure
- Ability to interact at all levels, manage visitors-contractors-client meetings
- Ability to work with the National Facilities Team
- Passionate about high level internal and external Client Service

**Additional Requirements**
- Reliable Transport
- Willingness and ability to be based on site in the Cape Town CBD office
- Available for fixed business hours (limited flexibility)
- Bilingual (English and Afrikaans) with added advantage of a 3rd relevant language

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