Reception Manager

2 weeks ago


Cape Town, Western Cape, South Africa Seasoned Recruitment Full time
Our Client is looking for a Reception Manager

*Must be presentable

*Must have own transport

  • Must have sober habits
*Must be able to work shifts and overtime

*All work permit must be valid

*Criminal checks will be done

Duties


To ensure that visitors and clients are received in an excellent and professional manner and that all reception areas operate a high quality service at all times.


  • 1. To supervise the professional greeting of clients and visitors, to the highest standards.
  • 2. To manage room reservations ensuring that the bookings team are processing all enquiries accurately.
  • 3. Recruitment, induction and training of receptionists and meeting room cocoordinators
  • 4. Appraisals and performance management of staff, including monthly meetings.
  • 5. Leading, monitoring, motivating and inspiring the team; providing guidance and support.
  • 6. Review of existing standards and procedures while implementing new best practices to ensure a seamless delivery of Front of House Services
  • 7. Ongoing development of skills and knowledge for the FOH team.
  • 8. Produce, manage and operate the reception rota, checking future planned absences, planning cover and ensuring overtime is provided when necessary
  • 9. Manage the implementation for any change or upgrade in software systems
  • 10. Monitor budget and produce weekly/monthly reporting where applicable
  • 11. Supervise the coordination of VIP Functions and events.
  • 12. Review the uniform requirements and source new suppliers if needed

Job Types:
Full-time, Permanent

Ability to commute/relocate:

  • Cape Town,

Western Cape:
Reliably commute or planning to relocate before starting work (required)

Application Question(s):

  • What is your current notice period?
  • What is your salary expectations?

Experience:

  • Administrative office procedures, practices and equipment: 1 year (preferred)
Application Deadline: 2023/01/25
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