Technical Specialist

2 weeks ago

Randburg, South Africa FirstRand Full time

Job Description

Hello Future Virtual Desktop Infrastructure (VDI) Technical Specialist

Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen.

As part of our talent team, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now’s the time to imagine your potential in a team where experts come together and ignite effective change.

Role summary and requirements:

- You will work closely with our technical support management teams across regions, engineering teams globally and local field team to ensure that the VDI technologies are delivering overall superior service and support to our customers

You will be responsible for:
VDI Infrastructure Design and Implementation:

- Design, implement, and maintain virtual desktop infrastructure solutions that meet the business and technical requirements.
- Ensure scalability, reliability, and performance of the VDI environment.
- Evaluate emerging technologies and recommend improvements to enhance VDI capabilities.
- Maintain an accurate and current hardware and infrastructure software inventory.
- Be the team’s voice on project expectations for the platform on new or in-flight projects.
- Generate internal knowledge base articles and issue resolution where possible.
- Lead and/or being involved in Global Strategic Initiatives

Troubleshooting and Support:

- Ensure all areas of the VDI infrastructure are monitored managed and reported on accordingly.
- Optimisation of functional areas, e.g., Server Deployments, User experience and Published Applications.
- Proactively monitor environment for capacity, stress, risk and workload to take necessary remediation steps.
- Work with VDI team to implement formal feedback mechanisms for incidents, causes, and resolutions.
- Lead the resolution of complex technical issues related to VDI infrastructure.
- Provide escalated support for critical incidents and outages.
- Implement proactive measures to prevent recurring issues.

Documentation and Reporting:

- Maintain comprehensive documentation of VDI architecture, configurations, and processes.
- Generate regular reports on system performance, capacity, and utilization.
- Participate in documenting, communicating, and enforcing policies for securing and standardizing systems, infrastructure and software as necessary.

We will be a match if you have:

- Bachelor's degree in Computer Science, Information Technology, or a related field.
- Proven experience (8+ years) in designing, implementing, and maintaining VDI solutions.
- In-depth knowledge of VDI technologies, such as VMware Horizon, Citrix Virtual Apps and Desktops, and Microsoft Remote Desktop Services.
- Familiarity with networking, storage, and security concepts related to VDI.
- Excellent problem-solving and communication skills.
- Background in the development and management of remote support groups, international support groups and 24 x 7 support operations.
- Extensive expertise in developing metrics to measure the effectiveness of technical support within the organization.
- Familiarity with systems operations and management environments within large enterprise customers and/or service providers is desirable.
- Good communications and interpersonal skills.
- Track record of accomplishment and effectiveness within organizations.

LI-NN2

Job Details

Application Closing Date

05/05/24

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