Quality Assurance Technician
2 weeks ago
**Insurance ~ Risk Management ~ Quality Management**
**JHB Central**
***:
**Quality Assurance Technician**
**Permanent - Illovo - Salary Market Related**
**Purpose**
The purpose of the role is to conduct quality assurance assignment to monitor compliance with the companies agent outsourcing agreement, internal policies, procedure and applicable regulations or laws. Establish proactive analytical and systematic processes to review data, information, and operating system, while assisting the organisation to mitigate its risks and achieve its objectives. Be proactive with own development and provide innovative ways to efficiently complete own tasks.
**Qualifications**
Bachelor’s degree or a 3-year diploma in auditing, insurance, risk management or accounting
Completed or enrolled for the following:
Post graduate qualification in Insurance or commercial studies
Certification in Insurance, QA, CIA, or any other related qualification
**Experience**
2 years of full-time work experience in quality assurance, auditing, accounting, or risk management
Non-life insurance industry experience
**Duties and responsibilities**
- **_Quality assurance reviews, projects_**
- Validate, test the accuracy and completeness of underwriting process by reviewing.
- Review the policy and coupon administration process for adequacy and effectiveness.
- Review compliance with the relevant laws and regulations by testing and correcting the requirements.
- Review the month end processes for accuracy and completeness.
- Review of administrative compliance with the companies regulations.
- Provide consultation and review feedback to the companies support department
- **_Operational: Administration and QA projects_**
- Using the QA annual plan, identifying and contact the agent company to be reviewed at least 6 weeks in advance
- Identify and contact the relevant process owners to prepare and arrange the project planning and start off sessions
- Set up and conduct interviews with all process owners and relevant support staff members or functions to scope and develop the project plan or start of the fieldwork
- **_Customer relations: Internal departments or Ad-hoc QA projects_**
- Determine the deliverables of the project
- Scope and obtain approval of the project
- **_Policy and procedure_**
- Provide input on the improvement of strategic audit plan and annual plan
- Assist the manager with the research and benchmarking process of the quality assurance review approach and procedures with the view to improve same
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