Quality Assurance Administrator

Found in: Talent ZA C2 - 2 weeks ago


Johannesburg, South Africa Ad Talent Africa Full time

This young, dynamic and entrepreneurial organisation within the financial and insurance industry as a vacancy for a Quality Assurance Administrator within the Collections Call Centre. 

.MAIN PURPOSE OF THIS POSITION

To assume responsibility for:

  • Quality Assurance for the Group

MAIN TASKS AND RESPONSIBILITIES:

  • Implement and Monitor the QA process (Internal Call Centre QA)
  • Conduct all assessments
  • Monthly reporting
  • Trend Reviews
  • Coach Staff for QA/Performance Improvement
  • Staff Training

REQUIREMENTS: 

  • Matric and Qualification in Call Centre Management
  • 3 Years’ Experience in Call Centre Management
  • Must be able to interpret Most South African Languages
  • Attention to detail. Logical Thinker. Problem Solver. Good Communication Skills
  • Ability to work to tight deadline

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