Quality Assurance Analyst

The Quality Assurance Analyst is responsible for the measurement of compliance with established agent behaviour expectations. The analyst must provide measures to assist management in determining the customer’s overall experience with the contact event. They are also required to identify areas of service improvements and drive customer experience...

**Jnr Quality/Assurance ANALYST** (MUST currently work as an Analyst with Minimum 1-2 Year's experience in the FMCG Industry) - Nasrec, Jhb area (**MUST stay within reasonable distance** - **Clearly Stipulate if your are **Willing to Relocate at Own** **Cost on your Resume/CV**) **Jnr QUALITY/ASSURANCE ANALYST -MUST currently work as an ANALYST** ** Should...

The Quality Assurance Analyst (QA) is responsible for assessing the quality of the performance of our call centre. The QA will monitor outbound calls and email responses to assess associates' demeanor, technical accuracy, customer service performance, and conformity to company policies and procedures. This individual will assist in developing, creating and...

**Job Advert Summary**: As the Quality Assurance Analyst, your pivotal role encompasses overseeing the QA function within the PPS Mutual environment, ensuring strict adherence to quality assurance and compliance criteria, as well as actively engaging in claims administration. This multifaceted position is instrumental in facilitating the development and...

The Call Centre Quality Assurance Manager is responsible for ensuring that the highest standards of quality are maintained over all customer-facing activities within the call centre. The Call Centre Quality Assurance Manager will be tasked with developing and implementing processes and procedures to ensure the quality of customer service delivery, as well as...

Gauteng, JHB - Northern Suburbs - Annually Cost To Company (Market related) Global legal practice is looking to appoint an Quality Assurance (QA) Analyst **Qualifications and Experience**: - Bachelor’s degree in technology or business-related field - Experience in testing maintenance and upgrading software on a regular basis - Experience in translating...

Quality Assurance Agent Needed Our company, One Source Direct, is searching for a Quality Assurance Agent on behalf of Zoom Fibre. Main purpose of the job: We require a quality assurance agent who is a professional and responsible for monitoring, inspecting and proposing measures to correct or improve an organization's final products in order to meet...

**Business Support** **Location** - Johannesburg, South Africa**Language** - English*** **Job Advert**: - If you’ve been waiting for an opportunity to grow in your Webhelp career then seize this moment and let your knowledge and skillsets shine. Success awaits a diligent, driven and highly organised can-doer to join our vibrant team in Johannesburg as...

Quantanite is looking for a Quality Assurance individual to assist in championing the need for continuous improvement by analyzing data and measuring and driving high performance, through Quality initiatives, report on the Quantanite quality Standards and performance data to operations and evaluate contact centre agent quality in line with the Quantanite...

QA Analyst X 2 1-2 years of experience Age: 21 years and above **Requirements**: Matric with related qualification Experience in the FMCG or food manufacturing industry is essential Must be able to work in a fast paced and high performing environment Salary will be discussed in the interview and is based on experience. **Job Types**: Temporary, Temp...

Quality Assurance Consultant x2 **Description**: The Quality Assurance Consultant / Coach will be required to listen to customer service calls conducted by a team of Funeral Customer Services Consultants. **Purpose of Job**: Perform quality assurance/quality control through monitoring and review of insurance customer service phone calls and...

Hire Resolve's client is currently seeking a highly skilled Quality Assurance Manager to join their team. As a Quality Assurance Manager, you will be responsible for ensuring that all products and processes meet the company's high quality standards. You will oversee the quality assurance team and implement effective quality control measures.Requirements...

**Job Information**: Job Opening ID ZR_1481_JOB Hours of work Full-time Location Type In Office Industry Construction Salary R15 000 depending on experience Remuneration Term Per Month Province Gauteng City Johannesburg Country South Africa - Responsibilities: Quality Control: - Conduct thorough inspections at various stages of kitchen renovation...

Group Quality Assurance Pharmacist Pharmacist ~ Quality Assurance Johannesburg North-Gauteng We seek a Quality Assurance Pharmacist to join a high-performing team in one of the leading pharmaceutical companies. You will review, approve and monitor all quality assurance activities at SA and International contract manufacturers ensuring compliance with cGMP...

**Quality Assurance Leader - Risk Management Practice, Africa**: **What can you expect?** To create, implement and lead a quality assurance framework that aligns to Client First Principles, ensures high quality of advice to client, and creates best practice in the business. The Quality Assurance leader will drive and be accountable for remediation of...

The purpose of this position is to provide efficient administration and verification service in respect of quality assurance of claims that results in the improvement of client service and to minimise financial risk. The main responsibility of the Quality Assurance Administrator is to ensure that all claims and related documents conform to the set standards,...

**We Go Places! How about you?** Immediate Superior: Anand Gounden Job Grade: 20 Location: Springs Function: Quality Sub Function: Springs Quality Type of Contract: Permanent Reference Number: 96448 Closing Date: 31/10/2023 **ROLES AND RESPONSIBILITIES** **Implement quality assurance systems and management for the region aligned to central **HEINEKEN...

**Academic Quality Assurance Officer (JB4108)**: Randburg, Johannesburg, Gauteng - Education **Academic Quality Assurance Officer (JB4108)** **Randburg** **Market Related** The Quality Assurance Officer is entrusted with championing the highest standards of educational excellence, aligning with national quality assurance frameworks. This role is integral...

This young, dynamic and entrepreneurial organisation within the financial and insurance industry as a vacancy for a Quality Assurance Administrator within the Collections Call Centre. .MAIN PURPOSE OF THIS POSITIONTo assume responsibility for:Quality Assurance for the GroupMAIN TASKS AND RESPONSIBILITIES:Implement and Monitor the QA process (Internal Call...

We are looking for an enthusiastic Quality Assurance Manager to join our team in Sebenza Edenvale. We are ideally looking for someone from the Cosmetic or Pharmaceutical industries who has been exposed to and knows manufacturing production under GMP conditions. **Job Types**: Full-time, Permanent **Experience**: - Quality Assurance: 2 years...