Call Centre Agent

2 weeks ago


Gauteng, South Africa Chartall Business College Full time

**Inherent requirements**:
Matric

Customer service experience and orientation

Friendly and outgoing persona

Technical aptitude attributes

Good telephone communication

**Preferred requirements and skills**:
NQF level 7 degree would be advantageous

Experience in frontline customer service

Strong presentation skills

Experience using MS Office and Zoho CRM

**Duties and responsibilities**:
Contacting prospective learners from a database and determine lead feasibility

Update Customer Relationship Management (CRM) during and after calls

Monitor call quality and logs (feeding into trend analysis)

Conduct a minimum of 50 answered out bounds calls per day

Conduct outbound call campaigns

Provide regular reports on escalations

Provide support to the Retail Sales Team

Course reviews - Quality assure our online content for consistency

Attend regular team check-in meetings

Explain to students the Chartall course offerings

Ensure that all calls are recorded through general notes on the CRM

Attend to messages on various platforms if needed and escalating to Sales Team where and when needed

**Character traits**:
Self-directed and motivated

Team player

Trustworthy

Service orientated

Good time management

Ability to work under pressure

Sense of urgency

**Job Type**: Temporary
Contract length: 3-6 months

**Salary**: From R5,500.00 per month

**Experience**:

- frontline customer service: 1 year (preferred)


  • Call Centre Agent

    6 days ago


    Gauteng, South Africa chessholdings Full time

    Call Centre Agent for long term insurance products. RE5 a must and FAIS credits **Job Types**: Full-time, Learnership **Salary**: R9,000.00 - R11,000.00 per month Ability to commute/relocate: - Gauteng, Gauteng: Reliably commute or planning to relocate before starting work (required) **Experience**: - Cold calling: 1 year (required)

  • Call Centre Agents

    Found in: Whatjobs ZA C2 - 16 hours ago


    Johannesburg, City of Johannesburg Metropolitan Municipality, Gauteng, 2001, South Africa FreeRecruit Full time

      Matric1 Year Call Centre experienceMust be able to work independently, Must be able to work under pressure, Must have a good working track record, Excellent problem solving skills, Excellent communication skills   Duties:–  Full Inbound Call Centre functions–  Taking calls–  Data Capturing–  Client liaison–  Confirming clients information...


  • Gauteng, South Africa Careforce Recruitment Full time

    Our client, a managed care organisation based in Pretoria is looking for a Call Centre Agent. This is an equal opportunity organisation with various businesses and/ or subsidiaries that service clients in the medical scheme and insurance industries. Position: Medical Call Centre Agent Reporting to: Operations Manager Hours: 40 hours per week (Based on a...

  • Temp Call Centre Agent

    Found in: beBee S ZA - 4 weeks ago


    Gauteng, Johannesburg, South Africa WeBuyCars Full time

    WeBuyCars’s job vacancy, Career and Recruitment Job title : Temp Call Centre Agent – Johannesburg jobs in Gauteng Job Location : Gauteng, Johannesburg Deadline : April 01, 2024 Quick Recommended Links Jobs by Location Job by industries Duties and Responsibilities: Customer relationship building management Provide customers with product and service...

  • Call Centre Supervisor

    Found in: Whatjobs ZA C2 - 2 days ago


    Centurion, City of Tshwane Metropolitan Municipality, Gauteng, 0014, South Africa FreeRecruit Full time

    Requirements:• Gr 12 (Matric),• Experience in Short Term Insurance / Call Centre.• FAIS Compliance• Call Centre qualification will be advantageous• Must have training skills• Must be able to supervise 10 AgentsSkills:• Excellent verbal communication skills,• Energetic,• Confident,• Excellent skills in Sales The post Call Centre Supervisor...

  • Service Centre Agent

    Found in: beBee S ZA - 4 weeks ago


    Gauteng, Johannesburg, South Africa Nedbank Full time

    Nedbank’s job vacancy, Career and Recruitment Job title : Service Centre Agent – Johannesburg jobs in Gauteng Job Location : Gauteng, Johannesburg Deadline : May 05, 2024 Quick Recommended Links Jobs by Location Job by industries Job Responsibilities Adhere to the daily schedule to ensure that targets are met by following the work plan. Follow...

  • Senior Contact Centre Agents

    Found in: Whatjobs ZA C2 - 2 days ago


    Sandton, City of Johannesburg Metropolitan Municipality, Gauteng, 2031, South Africa FreeRecruit Full time

    RESPONSIBILITIES: ●     Responsible for the supervision of a quality Contact Centre with regard to receiving manual applications, welcoming and assisting Customers (Walk-In and General Visitors) , in accordance with manual; ●     Dealing with outbound calls in terms of an escalated query in terms of applications outside timeframe (e.g. 14 working...

  • Learnership - Contact Centre Agent (Gauteng)

    Found in: beBee S ZA - 3 weeks ago


    Gauteng, Johannesburg, South Africa PG Group Full time

    PG Group’s job vacancy, Career and Recruitment Job title : Learnership – Contact Centre Agent (Gauteng) jobs in Gauteng Job Location : Gauteng, Johannesburg Deadline : April 05, 2024 Quick Recommended Links Jobs by Location Job by industries CONTACT CENTRE AGENT SCOPE and PURPOSE OF THE ROLE: To manage the front desk of a service centre by providing...

  • Call Centre Sales Manager

    Found in: beBee S ZA - 4 weeks ago


    Gauteng, Johannesburg, South Africa Fidelity Services Group Full time

    Fidelity Services Group’s job vacancy, Career and Recruitment Job title : Call Centre Sales Manager – JHB jobs in Gauteng Job Location : Gauteng, Johannesburg Deadline : May 03, 2024 Quick Recommended Links Jobs by Location Job by industries  Minimum Qualifications and Experience: Grade 12 Tertiary qualification or Internal leadership...


  • Gauteng, South Africa Global Brokers Agency Full time

    We are seeking self-motivated, energetic, target driven individuals who would love to a get a big pay cheque at the end of the month by working with us in the insurance industry. Minimum Requirements: - Matric Certificate or Higher qualification - Fluent in English - Sales experience - Reliable Transport **Salary**: R4,000.00 - R20,000.00 per...

  • Customer Service Agent

    Found in: beBee S ZA - 4 weeks ago


    Gauteng, Johannesburg, South Africa BCE Foodservice Equipment Full time

    BCE Foodservice Equipment’s job vacancy, Career and Recruitment Job title : Customer Service Agent -Sale jobs in Gauteng Job Location : Gauteng, Johannesburg Deadline : May 05, 2024 Quick Recommended Links Jobs by Location Job by industries Our Company is currently seeking the skills and expertise of a vibrant and energetic Customer Service Agent,...

  • Customer Service Agent

    Found in: beBee S ZA - 2 weeks ago


    Gauteng, Johannesburg, South Africa BCE Foodservice Equipment Full time

    BCE Foodservice Equipment’s job vacancy, Career and Recruitment Job title : Customer Service Agent -Sale jobs in Gauteng Job Location : Gauteng, Johannesburg Deadline : May 05, 2024 Quick Recommended Links Jobs by Location Job by industries Our Company is currently seeking the skills and expertise of a vibrant and energetic Customer Service Agent,...

  • Customer Care Agent

    Found in: beBee S ZA - 4 weeks ago


    Gauteng, Johannesburg, South Africa Diplomat Distributors Full time

    Diplomat Distributors’s job vacancy, Career and Recruitment Job title : Customer Care Agent – Sales Operations Department – Field Sales Department – Gauteng jobs in Gauteng Job Location : Gauteng, Johannesburg Deadline : May 04, 2024 Quick Recommended Links Jobs by Location Job by industries Diplomat South Africa is looking to fill the role of...

  • Customer Care Agent

    Found in: beBee S ZA - 2 weeks ago


    Gauteng, Johannesburg, South Africa Diplomat Distributors Full time

    Diplomat Distributors’s job vacancy, Career and Recruitment Job title : Customer Care Agent – Sales Operations Department – Field Sales Department – Gauteng jobs in Gauteng Job Location : Gauteng, Johannesburg Deadline : May 04, 2024 Quick Recommended Links Jobs by Location Job by industries Diplomat South Africa is looking to fill the role of...

  • Technical Dispatch Agent Level 2

    Found in: beBee S ZA - 4 weeks ago


    Gauteng,, South Africa Fidelity Services Group Full time

    Fidelity Services Group’s job vacancy, Career and Recruitment Job title : Technical Dispatch Agent Level 2 jobs in Gauteng Job Location : Gauteng, Deadline : March 28, 2024 Quick Recommended Links Jobs by Location Job by industries QUALIFICATION & EXPERIENCE: Grade 12 Customer Service oriented and experience Coordinating Schedules &...

  • Site Agent

    6 days ago


    Gauteng, South Africa Hi-Tech Recruitment Full time

    **Gauteng**, Gauteng** **R 550 000 - R 720 000 Annually (Living out and Site Allowance)** **Site Agent** **Looking to join a new company in the new year?** **Do you have a Construction or Engineering background? Experience within civil and concrete works? Then this is for you!** **Our client, a long standing South African company specializing in building...

  • Monitoring Control Centre Operator x4

    Found in: beBee S ZA - 4 weeks ago


    Gauteng, Randburg, South Africa Tracker Connect Ltd Full time

    Tracker Connect Ltd’s job vacancy, Career and Recruitment Job title : Monitoring Control Centre Operator x4 jobs in Gauteng Job Location : Gauteng, Randburg Deadline : May 02, 2024 Quick Recommended Links Jobs by Location Job by industries Job description Key roles and responsibilities:    Control Centre Duties and Functions Provide effective...

  • Monitoring Control Centre Operator x4

    Found in: beBee S ZA - 2 weeks ago


    Gauteng, Randburg, South Africa Tracker Connect Ltd Full time

    Tracker Connect Ltd’s job vacancy, Career and Recruitment Job title : Monitoring Control Centre Operator x4 jobs in Gauteng Job Location : Gauteng, Randburg Deadline : May 02, 2024 Quick Recommended Links Jobs by Location Job by industries Job description Key roles and responsibilities:    Control Centre Duties and Functions Provide effective...


  • Gauteng, South Africa Insphired Recruitment Solutions Full time

    A well-established company based in Morningside, Sandton Is looking to employ Telesales Agents. Must have an excellent command of the English language At least 6 months of telesales experience is a must Must have experience selling Long Term Insurance Must have a clear criminal record and not be debarred Must be target driven Proven sales track record an...


  • Gauteng, South Africa Hi-Tech Recruitment Full time

    **Gauteng**, Gauteng** **R 10 000 - R 25 000 Annually Cost To Company** Quote Layering Agent Career growth and Performance driven? R10 000 - R25 000 **Job Key Performance Areas**: - Promote the sale of software effectively to customers **Key Responsibilities**: - Achieve allocated call targets; - Support all other team members and their associated...