Call Centre Agent
2 weeks ago
**Inherent requirements**:
Matric
Customer service experience and orientation
Friendly and outgoing persona
Technical aptitude attributes
Good telephone communication
**Preferred requirements and skills**:
NQF level 7 degree would be advantageous
Experience in frontline customer service
Strong presentation skills
Experience using MS Office and Zoho CRM
**Duties and responsibilities**:
Contacting prospective learners from a database and determine lead feasibility
Update Customer Relationship Management (CRM) during and after calls
Monitor call quality and logs (feeding into trend analysis)
Conduct a minimum of 50 answered out bounds calls per day
Conduct outbound call campaigns
Provide regular reports on escalations
Provide support to the Retail Sales Team
Course reviews - Quality assure our online content for consistency
Attend regular team check-in meetings
Explain to students the Chartall course offerings
Ensure that all calls are recorded through general notes on the CRM
Attend to messages on various platforms if needed and escalating to Sales Team where and when needed
**Character traits**:
Self-directed and motivated
Team player
Trustworthy
Service orientated
Good time management
Ability to work under pressure
Sense of urgency
**Job Type**: Temporary
Contract length: 3-6 months
**Salary**: From R5,500.00 per month
**Experience**:
- frontline customer service: 1 year (preferred)
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