Call Centre Sales Manager
Found in: beBee S ZA - 4 weeks ago
Job title : Call Centre Sales Manager – JHB jobs in Gauteng
Job Location : Gauteng, Johannesburg
Deadline : May 03, 2024
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Minimum Qualifications and Experience:
Grade 12 Tertiary qualification or Internal leadership qualification Relevant experience, and proven track record, in Contact Centre with specific focus on Sales and Client Retention Computer literacy (MS office suite) Advanced excel, Word, Teams, Qlik, PowerPoint skills Code 08 Drivers LicenceMain Duties:
Manage Reconnection and Relocation Appointment requirements Manage Inbound sales and all incoming lead channels Manage Technical service escalations and dispatching Manage adhoc outbound projects and outbound sales Manage staffing and labour related KPI’s Manage Client Attrition Ensure compliance to all SOP procedures Compile the summary of all daily, weekly, and monthly reports Attend meetings when required and present reporting when needed in meetings Ensure all internal and external reporting Manage client enquiries and complaints Ensure that all staff are trained to required standards Ensure that company code of conduct is adhered to Drive Customer service excellence Interviewing potential candidates for employment with Supervisors on vacant Level 1 and 2 roles Work with other leadership Nationally to implement best practice always Monitoring /Coaching/Assisting staff Manage incoming calls and email answer time service levelBehavioural Competencies:
Ethical Practice Leadership & Navigation Business Acumen Relationship Management Consultation Critical Evaluation Expert presentation skills Administrative Advanced communication Decision making Professionalism Project management Driven Change management Passion Interpersonal / Computer literate Numerate Innovative Strategic thinking Ability to implement and measure*Sales / Retail / Business Development jobs in south africa
*Call Centre Sales Manager – JHB in Johannesburg
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